HP 12000 HP StorageWorks 12000 Gateway Virtual Library System User Guide (AH81 - Page 216
Contacting HP, Before you Contact HP, HP Contact Information, Subscription Service
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WARNING! To reduce the risk of personal injury or damage to equipment: • Extend leveling jacks to the floor. • Ensure that the full weight of the rack rests on the leveling jacks. • Install stabilizing feet on the rack. • In multiple-rack installations, fasten racks together securely. • Extend only one rack component at a time. Racks can become unstable if more than one component is extended. Contacting HP Before you Contact HP Be sure to have the following information available before calling HP: • Technical support registration number (if applicable) • Product serial numbers • Product model names and numbers • Applicable error messages • Operating system type and revision level • Detailed, specific questions HP Contact Information For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/ wwcontact_us.html). • In the United States, call 1-800-345-1518. • In Canada, call 1-800-263-5868. For HP technical support: • In the United States, for contact options see the Contact HP United States webpage (http://wel- come.hp.com/country/us/en/contact_us.html). To contact HP by phone: • Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. • If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more inform- ation about Care Packs, refer to the HP website (http://www.hp.com/hps). • In other locations, see the Contact HP worldwide (in English) webpage (http:// welcome.hp.com/ country/us/en/wwcontact.html). Subscription Service HP strongly recommends that customers register online using the Subscriber's choice web site: http:/ /www.hp.com/go-e-updates. 216 Support and Other Resources
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