HP 14-w000 14 Notebook PC Maintenance and Service Guide
HP 14-w000 Manual
View all HP 14-w000 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP 14-w000 manual content summary:
- HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 1
HP 14 Notebook PC Maintenance and Service Guide - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 2
registered trademarks of the Microsoft group of companies. Product notice This guide describes features that are common to most models. Some features may not for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 4
iv Important Notice about Customer Self-Repair Parts - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 6
vi Safety warning notice - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 7
Miscellaneous parts ...17 Sequential part number listing ...17 4 Removal and replacement procedures preliminary requirements 19 Tools required ...19 Service considerations ...19 Plastic parts ...19 Cables and connectors ...20 Drive handling ...20 Grounding guidelines ...21 Electrostatic discharge - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 8
door ...26 Memory module ...28 WLAN module ...30 Optical drive ...32 Keyboard ...34 6 Removal and replacement procedures for Authorized Service Provider parts 37 Component replacement procedures ...37 Display panel ...38 Top cover ...41 Hard drive ...44 Power button board ...47 TouchPad button - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 9
Changing the computer boot order 78 10 Specifications ...79 Computer specifications ...79 Display specifications ...80 Hard drive specifications ...81 DVD±RW SuperMulti Double-Layer Combination Drive specifications 82 11 Power cord set requirements ...83 Requirements for all countries ...83 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 10
x - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 11
hard drives use the same bracket): ● 1 TB, 5400 rpm, 9.5 mm ● 500 GB, 5400 rpm, 7.0 mm/9.5 mm ● 320 GB, 5400 rpm, 7.0 mm Accelerometer/HP protection support DVD±RW Double-Layer SuperMulti Drive 9.5 mm tray load, fixed, serial ATA Zero power optical drive HD Audio Dual speakers HP Webcam (VGA camera - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 12
Ports Keyboard/ pointing devices Power requirements Security Operating system Serviceability Description Integrated wireless local area network (WLAN) options with single antenna (HMC/PCIe) Compatible with Miracast-certified devices Support for the following WLAN formats: ● Realtek RT8723BE 802 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 13
a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 14
eject button Description NOTE: For disc compatibility information, navigate to the Help and Support webpage. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Releases the disc tray. Component (1) (2) Power connector - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 15
connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed internet service purchased from an Internet service provider, and a wireless router (purchased separately). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 16
button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 6 Chapter - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 17
Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 18
Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 19
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Reveals system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key. Returns you to the Start screen from an open app or - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 20
(4) (5) Battery lock latch Battery bay Battery release latch Vents (8) Service door Description Unlocks the battery. Holds the battery. Releases the battery module to restore computer functionality, and then contact support through Help and Support. 10 Chapter 2 External component identification - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 21
provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT service door. For help finding these locations, refer to Bottom on page 10. ● Service label-Provides important information to identify your computer. When contacting support - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 22
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 23
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 11 for details. Computer major components 13 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 24
Item (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) Component Spare part number Display assembly, 14.0 in (35.56 cm), high definition (HD), WLED, SVA BrightView not spared NOTE: The display assembly is spared at the subcomponent level only. Keyboard ( - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 25
Base enclosure (includes battery release latch mechanism, RJ45 cover, and screws) DVD+/-RW DL SuperMulti Drive (includes bezel, bracket, and screws) Service door Mass storage devices Spare part number 776906-001 785283-001 785286-001 785288-001 Item (1) (2) Component Spare part number Hard - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 26
Display assembly subcomponents NOTE: The display assembly subcomponents are for the HP Pavilion flat display models only. TouchSmart models are spared at the display assembly only. Item (1) (2) (3) (4) (5) (6) (7) Component Display bezel (includes screws) 14 in (35.56 cm), BrightView, HD, WLED, - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 27
Miscellaneous parts Component 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) Power cord (3 pin, black, 1.83 m): For use in the United States For use in Argentina For use in India For use in Italy Screw Kit Spare part number 741727-001 755530-001 755530-D01 755530-D61 755530-061 785291-001 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 28
battery release latch mechanism , RJ-45 cover, and screws) DVD+/-RW DL SuperMulti Drive (includes bezel, bracket, and screws) Power button board (includes cable) Service door 14 in (35.56 cm), WLED, HD, BrightView flat display panel for use with HP Pavilion Notebooks only Screw Kit System board with - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 29
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 30
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 31
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 32
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 33
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 34
program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check as five screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 35
Battery Description 4 cell, 41 Whr, 2.8 Ah, Li-ion battery 3 cell, 31 Whr, 2.8 Ah, Li-ion battery Spare part number 752237-001 776906-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 36
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 25). Remove the service door: 1. Using a small Phillips screwdriver, loosen the two captive Phillips screws (1). 2. Lift the door (2). 26 Chapter 5 Removal and replacement procedures - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 37
3. Slide the service door (3) forward to remove. Component replacement procedures 27 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 38
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 25). 5. Remove the service door (see Service door on page 26). Remove the memory module: NOTE: Note the location of the memory module (1) you are removing. If you are - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 39
2. Remove the memory module (2) by pulling it away from the slot at a 45 degree angle. Reverse this procedure to install the memory module. Component replacement procedures 29 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 40
, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off Remove the battery (see Battery on page 25). 5. Remove the service door (see Service door on page 26). 6. Locate the WLAN module (1). Remove - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 41
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, the protective sleeve should be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 42
Optical drive Description DVD+/-RW DL SuperMulti Drive (includes bezel, bracket, and screws)) Spare part number 785286-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 43
2. Use a straightened paperclip to press in gently on the release hole (1) and release from the tab (2) until the disc tray releases. Tilt the tray (3) and pull the bezel (4) to remove it. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures 33 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 44
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Latin America United States Spare part number 785871-161 785871-001 Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 45
4. Insert a thin tool or a keyboard push tool into the left retention screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Position the computer right-side up with the front toward you. 6. Gently slide your finger along the top edge of the - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 46
8. Remove the keyboard (4). Reverse this procedure to install the keyboard. 36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 47
warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 11 for details. This chapter provides removal and replacement procedures for - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 48
sides (4), and the top edge (5) of the display bezel until the bezel disengages from the display enclosure. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 49
b. Remove the display bezel (6). Component replacement procedures 39 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 50
display panel cable connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 51
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 25), and then remove the following components: a. Service door (see Service door on page 26) b. Memory module (see Memory module on page 28) c. WLAN module (see WLAN module on page 30) d. Optical drive - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 52
Phillips M2.5×6.5 screws from the bottom of the computer. 5. Turn the computer over and open the display. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 53
see Power button board on page 47) ● Touchpad button board (includes cable and buttons), (see TouchPad button board on page 49) ● USB/audio board (instructions are included in the steps for removing the hard drive; see Hard drive on page 44) Reverse this procedure to install the top cover. Component - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 54
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 25), and then remove the following components: a. Service door (see Service door on page 26) b. Memory module (see Memory module on page 28) c. WLAN module (see WLAN module on page 30) d. Optical - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 55
2. Lift up the front of the hard drive (1), and then move the hard drive (2) forward. Component replacement procedures 45 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 56
. b. Remove the bracket (2) from the hard drive. Reverse this procedure to reassemble and install the hard drive. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 57
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 25), and then remove the following components: a. Service door (see Service door on page 26) b. Memory module (see Memory module on page 28) c. WLAN module (see WLAN module on page 30) d. Optical - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 58
3. Remove the power button board (2) with cable (the cable was disconnected from the system board when removing the top cover). Reverse this procedure to install the power button board. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 59
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 25), and then remove the following components: a. Service door (see Service door on page 26) b. Memory module (see Memory module on page 28) c. WLAN module (see WLAN module on page 30) d. Optical - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 60
button board while carefully lifting the cable from the guides (3) (the cable was disconnected when removing the top the battery (see Battery on page 25), and then remove the following components: a. Service door (see Service door on page 26) b. Memory module (see Memory module on page 28) c. - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 61
3. Remove the optical drive connector cable. Reverse this procedure to install the optical drive connector cable. Component replacement procedures 51 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 62
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 25), and then remove the following components: a. Service door (see Service door on page 26) b. Memory module (see Memory module on page 28) c. WLAN module (see WLAN module on page 30) d. Optical - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 63
2. Remove the Phillips PM2.5×6.5 screw (1) that secures the power connector bracket to the base enclosure. Remove the power connector bracket (2). 3. Remove the two Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. 4. Lift the right side of the system board (2) until - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 64
. 6. Remove the hard drive connector cable: a. Position the system board upside down with the front toward you. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 65
b. Disconnect the hard drive connector cable from the system board (1), and then remove the cable (2). The hard drive connector cable is part of the Hard Drive Hardware Kit, spare part number 740706-001. Reverse this procedure to install the system board. Component replacement procedures 55 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 66
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 25), and then remove the following components: a. Service door (see Service door on page 26) b. Memory module (see Memory module on page 28) c. WLAN module (see WLAN module on page 30) d. Optical - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 67
3. Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the "+" sign faces up. Component replacement procedures 57 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 68
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 25), and then remove the following components: a. Service door (see Service door on page 26) b. Memory module (see Memory module on page 28) c. WLAN module (see WLAN module on page 30) d. Optical - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 69
4. Remove the fan (3) from the system board. Reverse this procedure to install the fan. Component replacement procedures 59 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 70
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 25), and then remove the following components: a. Service door (see Service door on page 26) b. Memory module (see Memory module on page 28) c. WLAN module (see WLAN module on page 30) d. Optical - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 71
with the heat sink assembly and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink assembly section (2) that services it. Reverse this procedure to install the heat sink assembly. Component replacement procedures 61 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 72
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 25), and then remove the following components: a. Service door (see Service door on page 26) b. Optical drive (see Optical drive on page 32) c. Memory module (see Memory module on page 28) d. WLAN - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 73
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 25), and then remove the following components: a. Service door (see Service door on page 26) b. Memory module (see Memory module on page 28) c. WLAN module (see WLAN module on page 30) d. Optical - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 74
install the speakers. Note the location of the spring (1) under the left speaker if it requires reinstallation. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 75
Component replacement procedures 65 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 76
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 25), and then remove the following components: a. Service door (see Service door on page 26) b. Memory module (see Memory module on page 28) c. WLAN module (see WLAN module on page 30) d. Optical - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 77
2. Remove the display assembly (2). 3. If it is necessary to replace the webcamera/microphone module: a. Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) Component replacement - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 78
the two top screws (1) from the display hinges. b. Remove the two bottom screws (2) from the display hinges. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 79
c. Remove the hinges (3) from the display enclosure. 5. If it is necessary to replace the display panel cable: a. Release the display panel cable from the clips (1) and routing channel built into the display enclosure. Component replacement procedures 69 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 80
b. Carefully release the cable from the channel guides (2), and remove the display panel cable (3). 6. If it is necessary to replace the wireless antenna cables and the clips (2) built into the display back cover. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 81
c. Remove the wireless antenna cable and transceiver (3). Reverse this procedure to install the display assembly subcomponents. Component replacement procedures 71 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 82
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the one currently - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 83
and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 84
HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English Click the UEFI Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 85
media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 86
Recovery Media Creation, and then follow the on-screen instructions. If you ever need to recover the system, see Support. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● On select models, if you need to correct a problem - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 87
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 88
Start screen, type recovery, select Recovery Manager, and then select HP Recovery Environment. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 89
10 Specifications Computer specifications Dimensions: Width Depth Height Weight: For TouchSmart computer models with Intel processors For computer models with flat display panels and Intel processors For TouchSmart computer models with AMD processors For computer models with flat display panels and - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 90
Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Display specifications Dimensions Width Height Diagonal - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 91
°F) *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Hard drive specifications 81 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 92
DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read Write Random access time DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode CD-DA, CD+(E)G, CD-MIDI, CD- - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 93
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 94
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 95
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 96
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 97
Index A AC adapter identifying 4 light 4 spare part numbers 17 support 2 action keys identifying 9 antenna removal 66, 70 spare part number 16, 18, Diagnostics (UEFI) downloading 74 HP Recovery Manager correcting boot problems 78 starting 78 HP Recovery media creating 75 recovery 78 Index 87 - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 98
2 14, 18, 34 L labels Bluetooth 12 regulatory 12 serial number 11 service 11 wireless certification 12 WLAN 12 latch, battery release identifying 10 lights AC adapter discs 75, 78 HP Recovery Manager 77 media 78 starting 78 supported discs 75 system 77 USB flash drive 78 using HP Recovery media - HP 14-w000 | 14 Notebook PC Maintenance and Service Guide - Page 99
11 service door identifying 10 removal 26 spare part number 18, 26 service door, spare part number 15 service labels, locating 11 serviceability, drive 82 SuperMulti DVD±R/RW Double-Layer Drive spare part number 15, 32 supported discs, recovery 75 system board removal 52 spare part numbers 14, 18,
HP 14 Notebook PC
Maintenance and Service Guide