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HP 14-y000 User Guide - Page 57

Using HP PC Hardware Diagnostics (UEFI), Downloading HP PC Hardware Diagnostics (UEFI) to a USB

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10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics (UEFI): 1. Start Setup Utility: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, quickly press esc. ● Tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down button. - or Turn on or restart the tablet, and then quickly hold down the Windows button. 2. Press or tap f2. The BIOS searches 3 places for the diagnostic tools, in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 47. b. Hard drive c. BIOS 3. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press or tap esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage- Provides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. Click the UEFI Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 47

Section	Page
Starting right	11
Visit the HP Apps Store	11
Best practices	11
More HP resources	12
Getting to know your computer	14
Locating hardware	14
Locating software	14
Right side	15
Left side	16
Display	18
Top	19
TouchPad	19
Lights	20
Buttons and speakers	21
Keys	22
Using the action keys	22
Bottom	24
Labels	26
Connecting to a network	27
Connecting to a wireless network	27
Using the wireless controls	27
Wireless button	27
Operating system controls	28
Connecting to a WLAN	28
Using a WLAN	29
Using an Internet service provider	29
Setting up a WLAN	29
Configuring a wireless router	30
Protecting your WLAN	30
Using Bluetooth wireless devices (select models only)	30
Connecting to a wired network—LAN (select models only)	31
Sharing data and drives and accessing software	31
Enjoying entertainment features	32
Using a webcam	32
Using audio	32
Connecting speakers	32
Connecting headphones	32
Connecting headsets	33
Using video	33
Connecting video devices using an HDMI cable	33
Setting up HDMI audio	34
Connecting Miracast-compatible wireless displays (select models only)	34
Navigating the screen	35
Using the TouchPad gestures	35
Tap	35
Two-finger scroll	36
Two-finger pinch zoom	36
Two-finger click	36
Right-edge swipe	37
Left-edge swipe	37
Top-edge swipe and bottom-edge swipe	37
Using the keyboard and optional mouse	38
Managing power	39
Initiating and exiting Sleep and Hibernation	39
Manually initiating and exiting Sleep	40
Manually initiating and exiting Hibernation (select models only)	40
Setting password protection on wakeup (exiting Sleep or Hibernation)	40
Using the power meter and power settings	41
Running on battery power	41
User-replaceable battery	41
Finding battery information	42
Conserving battery power	42
Identifying low battery levels	43
Resolving a low battery level	43
Resolving a low battery level when external power is available	43
Resolving a low battery level when no power source is available	43
Resolving a low battery level when the computer cannot exit Hibernation	43
Storing a user-replaceable battery	43
Disposing of a user-replaceable battery	44
Replacing a user-replaceable battery	44
Running on AC power	44
Troubleshooting power problems	45
Shutting down (turning off) the computer	45
Maintaining your computer	47
Improving performance	47
Using Disk Defragmenter	47
Using Disk Cleanup	47
Updating programs and drivers	47
Cleaning your computer	48
Cleaning procedures	48
Cleaning the display	48
Cleaning the sides or cover	48
Cleaning the TouchPad, keyboard, or mouse (select models only)	49
Traveling with or shipping your computer	49
Securing your computer and information	50
Using passwords	50
Setting Windows passwords	51
Setting Setup Utility (BIOS) passwords	51
Using Internet security software	52
Using antivirus software	52
Using firewall software	52
Installing software updates	52
Installing HP and third-party software updates	52
Installing critical security updates	53
Securing your wireless network	53
Backing up your software applications and information	53
Using an optional security cable lock	53
Using Setup Utility (BIOS)	55
Starting Setup Utility (BIOS)	55
Updating the BIOS	55
Determining the BIOS version	55
Downloading a BIOS update	56
Using HP PC Hardware Diagnostics (UEFI)	57
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	57
Backing up, restoring, and recovering	59
Creating recovery media and backups	59
Creating HP Recovery media (select models only)	59
Using Windows tools	60
Restore and recovery	60
Recovering using HP Recovery Manager	61
What you need to know before you get started	61
Using the HP Recovery partition (select models only)	62
Using HP Recovery media to recover	62
Changing the computer boot order	63
Removing the HP Recovery partition (select models only)	63
Specifications	64
Input power	64
Operating environment	64
Electrostatic Discharge	65
Accessibility	66
Supported assistive technologies	66
Contacting support	66