Solving audio problems
.......................................................................................................................................
66
Solving printer problems
.....................................................................................................................................
68
Solving keyboard and mouse problems
.............................................................................................................
69
Solving Hardware Installation Problems
............................................................................................................
70
Solving Network Problems
..................................................................................................................................
72
Solving memory problems
..................................................................................................................................
75
Solving USB flash drive problems
.......................................................................................................................
76
Solving Internet access problems
.......................................................................................................................
77
Solving software problems
.................................................................................................................................
78
7
POST error messages
...................................................................................................................................
80
POST numeric codes and text messages
............................................................................................................
80
Interpreting POST diagnostic front panel LEDs and audible codes
....................................................................
84
8
Password security and resetting CMOS
..........................................................................................................
86
Resetting the password jumper
..........................................................................................................................
86
Changing a Setup or Power-On password
..........................................................................................................
87
Deleting a Setup or Power-On password
............................................................................................................
88
Clearing and resetting the CMOS
.........................................................................................................................
88
9
HP PC Hardware Diagnostics
.........................................................................................................................
90
Why run HP PC Hardware Diagnostics
.................................................................................................................
90
How to access and run HP PC Hardware Diagnostics
.........................................................................................
90
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
....................................................................
91
10
System backup and recovery
......................................................................................................................
92
Backing up, restoring, and recovering in Windows 8.1 or Windows 8
................................................................
92
Creating recovery media and backups
..............................................................................................
92
Restoring and recovering using Windows tools
...............................................................................
92
Using Reset when the system is not responding
...........................................................
93
Recovery using the Windows recovery USB flash drive
.................................................
93
Recovery using Windows operating system media (purchased separately)
................
94
Backing up, restoring, and recovering in Windows 7
..........................................................................................
94
Creating recovery media
...................................................................................................................
95
Creating recovery media using HP Recovery Manager (select models only)
................
95
Creating recovery discs with HP Recovery Disc Creator (select models only)
..............
96
Creating recovery discs
................................................................................
96
Backing up your information
..........................................................................................
97
System Restore
.................................................................................................................................
97
System Recovery
...............................................................................................................................
98
vii