HP 260 Maintenance and Service Guide - Page 90

POST error messages, Control panel message, Description, Recommended action

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Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 501-Display Adapter Failure Graphics display controller. 1. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 86.) 2. Verify monitor is attached and turned on. 510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS image. 512-Chassis, Rear Chassis, or Front Chassis Fan Fan is not connected or may have not Detected malfunctioned. 1. Reseat fan. 2. Reseat fan cable. 3. Replace fan. 514-CPU or Chassis Fan not Detected Fan is not connected or may have malfunctioned. 1. Reseat fan. 2. Reseat fan cable. 3. Replace fan. 660-Display cache is detected unreliable Integrated graphics controller display cache is Replace system board if minimal graphics not working properly and will be disabled. degrading is an issue. 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives 1. have a hard drive firmware patch that will fix an erroneous error message.) 2. 3. Determine if hard drive is giving correct error message. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 2212-USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly. 1. Try a different USB key device for provisioning. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 2217-ME Firmware Version request failure ME firmware is not properly responding to BIOS 1. query for version information. 2. 3. Reboot the computer. If the error persists, update to the latest BIOS version and ME firmware version. If the error still persists, replace the system board. 2218-ME Firmware Version should be updated ME firmware must be updated to match current 1. Update to the latest ME firmware version. functionality contained in the system BIOS. 82 Chapter 7 POST error messages

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Control panel message
Description
Recommended action
303-Keyboard Controller Error
I/O board keyboard controller.
1.
Reconnect keyboard with computer
turned off.
2.
Replace the system board.
304-Keyboard or System Unit Error
Keyboard failure.
1.
Reconnect the keyboard with computer
turned off.
2.
Ensure that none of the keys are
depressed.
3.
Replace the keyboard.
4.
Replace the system board.
501-Display Adapter Failure
Graphics display controller.
1.
Clear CMOS. (See Appendix B,
Password
security and resetting CMOS
on page
86
.)
2.
Verify monitor is attached and turned on.
510-Flash Screen Image Corrupted
Flash Screen image has errors.
Reflash the system ROM with the latest BIOS
image.
512-Chassis, Rear Chassis, or Front Chassis Fan
not Detected
Fan is not connected or may have
malfunctioned.
1.
Reseat fan.
2.
Reseat fan cable.
3.
Replace fan.
514-CPU or Chassis Fan not Detected
Fan is not connected or may have
malfunctioned.
1.
Reseat fan.
2.
Reseat fan cable.
3.
Replace fan.
660-Display cache is detected unreliable
Integrated graphics controller display cache is
not working properly and will be disabled.
Replace system board if minimal graphics
degrading is an issue.
1720-SMART Hard Drive Detects Imminent
Failure
Hard drive is about to fail. (Some hard drives
have a hard drive firmware patch that will fix an
erroneous error message.)
1.
Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
2.
Apply hard drive firmware patch
if applicable. (Available at
support
.)
3.
Back up contents and replace hard drive.
2212-USB Key Provisioning failure writing to
device
USB device used for USB key provisioning will
not allow BIOS to update provision file
properly.
1.
Try a different USB key device for
provisioning.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the
system board.
2217-ME Firmware Version request failure
ME firmware is not properly responding to BIOS
query for version information.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware version.
3.
If the error still persists, replace the
system board.
2218-ME Firmware Version should be updated
ME firmware must be updated to match current
functionality contained in the system BIOS.
1.
Update to the latest ME firmware version.
82
Chapter 7
POST error messages