HP 2605dn HP Color LaserJet 2605/2605dn/2605dtn - Software Technical Reference - Page 318
Obtaining debug information from HP ToolboxFX
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for the print driver needs to be configured correctly. In these cases, it is often necessary for you to reboot the computer after re-configuring the print driver in order for HP ToolboxFX to resume communication with the device. Obtaining debug information from HP ToolboxFX Although it is very unlikely, it is possible for HP ToolboxFX to encounter fatal errors, causing it to crash. If this occurs, you are presented with the following dialog: The HP ToolboxFX Figure 7-39 HP ToolboxFX - sample error dialog There is undoubtedly nothing that you did to cause this error, and nothing could be done to recover from the internal circumstances that caused the error. The only recourse is to re-boot your computer or restart HP ToolboxFX from the Program Group. It is possible to obtain information that might be helpful for CPE and R&D engineers and assist in diagnosing the problem. All fatal errors, and some other events, are logged to an error log file. When reporting problems to CPE or R&D, please include this error log. Often, no further debug information is needed for fatal errors other than the error log. The error log file is located at: C:\Documents and Settings\All Users\Application Data\Hewlett-Packard\ToolboxFX\ ToolboxFXErrorlog.txt 294 Chapter 7 The HP ToolboxFX ENWW