HP CP3505 HP Color LaserJet CP3505 Embedded Web Server - User Guide - Page 65

How hp instant support works, Information you can get from hp instant support, Shop for Supplies - maintenance

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How hp instant support works Information is gathered from your product and securely transmitted to Hewlett-Packard Company when you click hp instant support. The hp instant support Web site reads the product data to analyze the product's current status. The Web site creates a customized Web page that appears in the browser window and contains easy-to-follow text and visual aids. The hp instant support Web site also directs you to additional services that are available for your product. Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the information (for example, the serial number, error conditions, and product status) that will be forwarded. HewlettPackard treats this information as confidential. Information you can get from hp instant support The hp instant support Web site provides these tools for troubleshooting and for maintenance: ● Firmware and software updates. ● Troubleshooting for recent events that are listed on the Event Log Page. For example, the product might show a jam as the most recent event listed in the Event Log. The hp instant support Web site detects the event and provides troubleshooting information for the jam. ● Support packs. ● Product documentation, such as user guides and getting started guides. Shop for Supplies The Shop for Supplies link connects you to a Web page that facilitates your online ordering of supplies from a reseller of your choice. The supplies that you need are preselected. You can change quantities or select additional items. Your items are added to the shopping cart, ready for checkout, ensuring that the correct supplies are ordered through your selected reseller. Other Links ENWW Shop for Supplies 57

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How hp instant support works
Information is gathered from your product and securely transmitted to Hewlett-Packard Company when
you click
hp instant support
. The hp instant support Web site reads the product data to analyze the
product's current status. The Web site creates a customized Web page that appears in the browser
window and contains easy-to-follow text and visual aids. The hp instant support Web site also directs
you to additional services that are available for your product.
Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the information
(for example, the serial number, error conditions, and product status) that will be forwarded. Hewlett-
Packard treats this information as confidential.
Information you can get from hp instant support
The hp instant support Web site provides these tools for troubleshooting and for maintenance:
●
Firmware and software updates.
●
Troubleshooting for recent events that are listed on the Event Log Page. For example, the product
might show a jam as the most recent event listed in the Event Log. The hp instant support Web
site detects the event and provides troubleshooting information for the jam.
●
Support packs.
●
Product documentation, such as user guides and getting started guides.
Shop for Supplies
The
Shop for Supplies
link connects you to a Web page that facilitates your online ordering of supplies
from a reseller of your choice. The supplies that you need are preselected. You can change quantities
or select additional items. Your items are added to the shopping cart, ready for checkout, ensuring that
the correct supplies are ordered through your selected reseller.
ENWW
Shop for Supplies
57
Other Links