HP Color LaserJet CM2320 HP Color LaserJet CM2320 MFP - User Guide - Page 161
Solve fax problems
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Table 12-1 Alert and warning messages (continued) Control panel message Description Recommended action Fax storage is full. Unable to answer call Memory is full Print out the private receive faxes or delayed faxes. Clear the product memory. Invalid entry Invalid data or response. Correct the entry. No Dial Tone The product could not detect a dial tone. Check for a dial tone on the phone line by pressing Start Fax. Perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 152). If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. No document sent The product did not scan any pages, or it did Try sending the fax again. not receive any pages from the computer to transmit a fax. No fax answer Redial pending The receiving fax line did not answer. The product attempts to redial after a few minutes. Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 152). If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. No fax answer. Canceled send Attempts to redial a fax number failed, or the Call the recipient to ensure that the fax "Redial-no answer" option was turned off. machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. Perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 152). If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. No fax detected The product answered the incoming call but did not detect that a fax machine was calling. Allow the product to retry receiving the fax. Perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 152). If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. ENWW Solve fax problems 149