HP Color LaserJet CM2320 HP Color LaserJet CM2320 MFP - User Guide - Page 166
Problem, Cause, Solution, Status, Pending, Standard
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Problem Cause Solution The product is receiving faxes but is not If the product is on a digital system, the sending them. system might be generating a dial tone that the product cannot detect. Disable the detect-dial-tone setting. If the error persists, contact the system service provider. A poor telephone connection might exist. Try again later. The receiving fax machine might be malfunctioning. Try sending to another fax machine. The telephone line might not be working. Do one of the following: ● Turn up the volume on the product and press Start Fax on the control panel. If a dial tone exists, the telephone line is working. ● Perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 152). Outgoing fax calls continue to be dialed. The product automatically redials a fax number if the redial options are set to On. To stop the product from redialing a fax, press Cancel. Or change the redial setting. Sent faxes are not arriving at the receiving fax machine. The receiving fax machine might be off Call the recipient to verify that the fax or might have an error condition, such as machine is on and ready to receive being out of paper. faxes. The originals might be incorrectly loaded. Verify that the original documents are correctly loaded into the ADF input tray or flatbed scanner. A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send. If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print the fax activity log and check the Status column for jobs that show a Pending designation. Sent faxes include a block of gray shading at the end of each page. The glass-fax size might be set incorrectly. Verify that the setting is correct. Sent faxes have data missing from the The glass-fax size might be set end of each page. incorrectly. Verify that the setting is correct. The control panel shows a low-memory The fax might be too large, or the error. resolution might be too high. Try one of the following: ● Divide a large fax into smaller sections, and then fax them individually. ● Clear stored faxes to make more memory available for outgoing faxes. ● Configure the outgoing fax as a delayed fax, and then verify that it will send completely. ● Make sure that the product is using the lowest resolution setting (Standard). 154 Chapter 12 Fax (fax models only) ENWW