HP Color LaserJet CM2320 HP Color LaserJet CM2320 MFP - User Guide - Page 213
number, Verification step, Possible problems, Solutions, Does the product copy? - reviews
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Step number 4 5 6 Verification step Possible problems Solutions Does the product copy? Poor copy quality from the ADF. Place the configuration page into the ADF and make a copy. The report should feed smoothly through the ADF, and copies should print without print-quality problems. Make a copy from the flatbed as well. Paper jams when printing. If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See Clean the scanner glass on page 195. The ADF is damaged. Replace the ADF. Make sure that media that meets HP specifications. See Paper and print media on page 53 Clean the paper path. See Clean the paper path on page 191. Poor copy quality from the flatbed. 1. If the print quality from the internal tests and the copy from the ADF were acceptable, clean the flatbed glass. See Clean the scanner glass on page 195. 2. If, after performing the maintenance, the problem persists, see Copy problems on page 227. Media does not move smoothly through the 1. Clean the ADF pick roller and the ADF ADF path. separation pad. See Clean the automatic document feeder (ADF) pickup roller assembly on page 192. 2. If the problem persists, replace the ADF pick roller. 3. If the problem persists, replace the ADF. Does the product send a fax? Press Start Fax to verify that a dial tone exists (using a hand set, if necessary). Attempt to send a fax. The telephone line is not operational or the product is not plugged into the telephone line. Perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 152). Does the product receive a fax? Use another fax machine to send a fax to the product, if available. You might need to provide a password. Type the password. Too many telephone devices are plugged in, or telephone devices are not connected in the correct order. Make sure that the HP Color LaserJet CM2320 MFP Series is the only device on the telephone line and try again to receive the fax. The product fax settings are set incorrectly. Review and reset the product fax settings. See Change fax settings on page 123 The Private Receive feature is turned on. Turn Private Receive off or use the preset PIN to access and print the faxes. ENWW Problem-solving checklist 201