HP Color LaserJet Pro M180-M181 User Guide - Page 151

Solve general fax problems, Faxes are sending slowly

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4. Verify that the fax was set up when the printer software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog fax. ● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line. ● If using a VoIP service, change the Fax Speed setting to Slow (V.29) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter. ● If you are using a DSL service, make sure that a filter is included on the phone-line connection to the printer. Contact the DSL service provider, or purchase a DSL filter if you do not have one. If a DSL filter is installed, try another filter because filters can be defective. Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The printer is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports fax. ● Turn off the Error Correction setting. a. On the printer control panel, press the Setup button. b. Select Service, and then select Fax Service. c. Select Error Correction, and then select Off. NOTE: This can reduce image quality. ● Use white paper for the original. Do not use colors such as gray, yellow, or pink. ● Increase the Fax Speed setting. a. On the printer control panel, press the Setup button. b. Select Fax Setup, and then select Advanced Setup. c. Select Fax Speed, and then select the correct setting. ● Divide large fax jobs into smaller sections, and then fax them individually. ● Change the fax settings on the control panel to a lower resolution. a. On the printer control panel, press the Setup button. b. Select Fax Setup. ENWW Solve fax problems 141

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4.
Verify that the fax was set up when the printer software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
5.
Verify that the telephone service supports analog fax.
●
If using ISDN or digital PBX, contact your service provider for information about configuring to an
analog fax line.
●
If using a VoIP service, change the
Fax Speed
setting to
Slow (V.29)
from the control panel. Ask if your
service provider supports fax and for the recommended fax modem speed. Some companies might
require an adapter.
●
If you are using a DSL service, make sure that a filter is included on the phone-line connection to the
printer. Contact the DSL service provider, or purchase a DSL filter if you do not have one. If a DSL filter
is installed, try another filter because filters can be defective.
Solve general fax problems
●
Faxes are sending slowly
●
Fax quality is poor
●
Fax cuts
off
or prints on two pages
Faxes are sending slowly
The printer is experiencing poor phone line quality.
●
Retry sending the fax when the line conditions have improved.
●
Check with the phone service provider that the line supports fax.
●
Turn off the
Error Correction
setting.
a.
On the printer control panel, press the Setup
button.
b.
Select
Service
, and then select
Fax Service
.
c.
Select
Error Correction
, and then select
Off
.
NOTE:
This can reduce image quality.
●
Use white paper for the original. Do not use colors such as gray, yellow, or pink.
●
Increase the
Fax Speed
setting.
a.
On the printer control panel, press the Setup
button.
b.
Select
Fax Setup
, and then select
Advanced Setup
.
c.
Select
Fax Speed
, and then select the correct setting.
●
Divide large fax jobs into smaller sections, and then fax them individually.
●
Change the fax settings on the control panel to a lower resolution.
a.
On the printer control panel, press the Setup
button.
b.
Select
Fax Setup
.
ENWW
Solve fax problems
141