HP Color LaserJet Professional CP5225 HP Color LaserJet Professional CP5220 Se - Page 137
Start Jobs, Print Monitor
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The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product PPD file is in the following hard-drive folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/ .LPROJ where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: LIBRARY/ PRINTERS/PPDS/CONTENTS/RESOURCES/.LPROJ where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable. A print job was not sent to the product that you wanted. Cause The print queue might be stopped. The wrong product name, IP address, or Bonjour printer name is being used. Solution Restart the print queue. Open Print Monitor and select Start Jobs. Print a network summary page (see Information pages on page 66). Verify that the product name, IP address, or Bonjour printer name on the network summary page matches the product name, IP address, or Bonjour printer name in the Print Center or Printer Setup Utility. An EPS file prints with incorrect fonts. Cause This problem occurs with some programs. Solution ● Try downloading the fonts that are contained in the EPS file to the product before printing. ● Send the file in ASCII format instead of binary encoding. You are unable to print from a third-party USB card. Cause This error occurs when the software for USB printers is not installed. Solution When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. ENWW Solve Macintosh problems 125