Memory and font DIMMs
....................................................................................................................
84
Product memory
................................................................................................................
84
Install memory and font DIMMs
.........................................................................................
84
Enable memory
..................................................................................................................
88
Enable memory for Windows
............................................................................
88
Check DIMM installation
....................................................................................................
88
Clean the product
...............................................................................................................................
88
Firmware updates
...............................................................................................................................
89
10
Solve problems
...........................................................................................................................................
91
Basic troubleshooting checklist
..........................................................................................................
92
Factors that affect product performance
............................................................................
92
Interpret control-panel and status-alert messages
.............................................................................
93
Restore factory settings
....................................................................................................................
100
Clear jams
........................................................................................................................................
101
Common causes of jams
.................................................................................................
101
Jam locations
...................................................................................................................
102
Change Jam Recovery setting
.........................................................................................
102
Clear jams in the right door
..............................................................................................
103
Clear jams in the output bin area
.....................................................................................
107
Clear jams in Tray 1
.........................................................................................................
107
Clear jams in Tray 2
.........................................................................................................
109
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3)
....................
110
Clear jams in the lower right door (Tray 3)
......................................................................
111
Solve image-quality problems
..........................................................................................................
112
Identify and correct print defects
......................................................................................
112
Print-quality checklist
......................................................................................
112
General print quality issues
.............................................................................
113
Solve issues with color documents
.................................................................
117
Use HP ToolboxFX to troubleshoot print-quality problems
............................
119
Optimize and improve print quality
..................................................................
120
Calibrate the product
.......................................................................................
120
Solve performance problems
...........................................................................................................
121
Product software problems
...............................................................................................................
122
Solve common Windows problems
.................................................................................................
123
Solve Macintosh problems
...............................................................................................................
124
Solve problems with Mac OS X
.......................................................................................
124
Appendix A
Supplies and accessories
........................................................................................................
127
Order parts, accessories, and supplies
............................................................................................
128
Part numbers
....................................................................................................................................
128
ENWW
vii