HP Dc5750 HP Compaq dc5750 Business PC Service Reference Guide, 1st Edition - Page 199

Solving Front Panel Component Problems, Install the correct driver for

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Troubleshooting Without Diagnostics Solving Front Panel Component Problems Solving Front Panel Component Problems Problem Cause Solution A USB device, headphone, or microphone is not recognized by the computer. It is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power. If the USB device requires AC power, be sure one end is connected to the device and one end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. You might need to reboot the computer. The cable from the device to the computer does not work. 1. If possible, replace the cable. 2. Restart the computer. The device is not working. 1. Replace the device. 2. Restart the computer. Service Reference Guide, dc5750 437963-001 D-33

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Service Reference Guide, dc5750
437963-001
D–33
Troubleshooting Without Diagnostics
Solving Front Panel Component Problems
Solving Front Panel Component Problems
Problem
Cause
Solution
A USB device, headphone,
or microphone is not
recognized by the
computer.
It is not properly
connected.
1. Turn off the computer.
2.
Reconnect the device to the front of
the computer and restart the
computer.
The device does not
have power.
If the USB device requires AC power,
be sure one end is connected to the
device and one end is connected to a
live outlet.
The correct device
driver is not installed.
1. Install the correct driver for the
device.
2. You might need to reboot the
computer.
The cable from the
device to the computer
does not work.
1. If possible, replace the cable.
2. Restart the computer.
The device is not
working.
1. Replace the device.
2. Restart the computer.