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HP DeskJet Ink Advantage 4670 User Guide - Page 83

Fix ink smears on printouts, Copy issues, Scan issues, Run the fax test

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Fix ink smears on printouts If a printout shows smears of ink, for subsequent prints, try using the Clean Ink Smear function from the printer display. This process takes several minutes to complete. Full-size plain paper needs to be loaded and will be moved back and forth during the cleaning. Mechanical noises are normal at this time. 1. Load Letter or A4 unused plain white paper into the input tray. 2. From the printer control panel display, touch Tools . 3. Touch Clean Page Smears, and then follow the on-screen instructions. NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To access the software or EWS, see Open the HP printer software (Windows) on page 11 or Open the embedded Web server on page 61. Copy issues Troubleshoot copy problems Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 26 Scan issues HP Print and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Use an HP online troubleshooting wizard. Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 26 Fax issues Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct. Run the fax test You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test only after you have completed fax setup on the printer. The test does the following: ● Tests the fax hardware ● Verifies that the correct type of phone cord is connected to the printer ● Checks that the phone cord is plugged into the correct port ENWW Copy issues 77

Section	Page
How do I?	7
Get started	8
Accessibility	8
Printer parts	9
Control panel and status lights	10
Overview of buttons and lights	10
Control panel display icons	11
Paper basics	12
Recommended papers for printing	12
Order HP paper supplies	13
Tips for selecting and using paper	14
Load media	14
Load original	16
Open the HP printer software (Windows)	17
Sleep mode	18
Quiet Mode	18
Turn Quiet Mode on or off	18
Create a schedule for Quiet Mode	19
Print	20
Print documents	20
Print photos	21
Print Quick Forms	22
Print on both sides (duplexing)	22
Print from your mobile device	23
Print with AirPrint	23
Print using the maximum dpi	24
Tips for print success	25
Copy and scan	27
Copy documents	27
Scan	28
Scan to a computer	29
Scan using Webscan	30
Change scan settings (Windows)	31
Create a new scan shortcut (Windows)	32
Tips for copy and scan success	32
Fax	34
Send a fax	34
Send a standard fax	34
Send a standard fax from the computer	35
Send a fax from a phone	35
Send a fax using monitor dialing	36
Send a fax from memory	37
Send a fax to multiple recipients	37
Send a fax in Error Correction Mode	38
Receive a fax	38
Receive a fax manually	38
Set up backup fax	39
Reprint received faxes from memory	39
Forward faxes to another number	40
Set automatic reduction for incoming faxes	40
Block unwanted fax numbers	41
Set up phone book contacts	42
Set up and change phone book contacts	42
Set up and change group phone book contacts	43
Delete phone book contacts	43
Change fax settings	44
Configure the fax header	44
Set the answer mode (Auto answer)	44
Set the number of rings before answering	45
Change the answer ring pattern for distinctive ring	45
Set the dial type	46
Set the redial options	46
Set the fax speed	47
Set the fax sound volume	47
Fax and digital phone services	47
Fax on Voice over Internet Protocol	48
Use reports	48
Print fax confirmation reports	49
Print fax error reports	50
Print and view the fax log	50
Clear the fax log	50
Print the details of the last fax transaction	50
Print a Caller ID Report	51
View the Call History	51
Use Web Services	52
What are Web Services?	52
Set up Web Services	52
Print with HP ePrint	54
Use HP Printables	55
Use the HP Connected website	55
Remove Web Services	55
Work with cartridges	56
Check the estimated ink levels	56
Replace the cartridges	57
Order ink supplies	58
Use single-cartridge mode	59
Cartridge warranty information	59
Tips for working with cartridges	60
Connect Your Printer	61
Set up the printer for wireless communication	61
Before you begin	61
Set up the printer on your wireless network	61
Change the connection type	62
Test the wireless connection	62
Turn on or off the wireless capability of the printer	63
Connect wirelessly to the printer without a router	63
Change network settings	65
Advanced printer management tools (for networked printers)	66
Toolbox (Windows)	66
HP Utility (OS X)	66
Open the embedded Web server	67
About cookies	67
Tips for setting up and using a networked printer	68
Solve a problem	69
Jams and paper-feed issues	69
Clear a paper jam	69
Read general instructions in the Help for clearing paper jams	69
Learn how to avoid paper jams	73
Solve paper-feed problems	73
Ink cartridge issues	74
Fix ink cartridge problems	74
Fix ink cartridge incompatible issues	75
Printing issues	75
Fix problems with page not printing (unable to print)	75
Read general instructions in the Help for unable to print issues	75
Fix print quality issues	78
Read general instructions in the Help for resolving print quality issues	78
Fix ink smears on printouts	83
Copy issues	83
Scan issues	83
Fax issues	83
Run the fax test	83
What to do if the fax test failed	84
Troubleshoot fax problems.	88
Read general instructions in the Help for specific fax problems	88
The display always shows Phone Off Hook	88
The printer is having problems sending and receiving faxes	88
The printer cannot receive faxes, but can send faxes	90
The printer cannot send faxes, but can receive faxes	91
Fax tones are recorded on my answering machine	91
Network and connection issues	92
Fix wireless connection	92
Find network settings for wireless connection	92
Fix Wi-Fi Direct connection	92
Printer hardware issues	93
HP support	94
Technical information	96
Hewlett-Packard Company notices	96
Specifications	96
System requirements	96
Environmental specifications	97
Print specifications	97
Scan specifications	97
Copy specifications	97
Cartridge yield	97
Print resolution	97
Acoustic information	98
Environmental product stewardship program	98
Eco-Tips	98
Paper use	98
Plastics	99
Material safety data sheets	99
HP inkjet supplies recycling program	99
Power consumption	99
Disposal of waste equipment by users	99
Chemical substances	99
Battery disposal in Taiwan	100
Battery notice for Brazil	100
California Perchlorate Material Notice	100
EPEAT	100
European Union Commission Regulation 1275/2008	100
The Table of Hazardous Substances/Elements and their Content (China)	101
Restriction of hazardous substance (Ukraine)	101
Restriction of hazardous substance (India)	101
China Energy Label for Printer, Fax and Copier	102
Regulatory information	102
Regulatory model identification number	103
FCC statement	104
Notice to users in Korea	104
VCCI (Class B) compliance statement for users in Japan	104
Notice to users in Japan about the power cord	105
Noise emission statement for Germany	105
GS Statement (Germany)	105
Declaration of conformity	106
European Union Regulatory Notice	107
Products with wireless functionality	107
European telephone network declaration (Modem/Fax)	107
Australia wired fax statement	107
Notice to users of the U.S. telephone network: FCC requirements	108
Notice to users of the Canadian telephone network	109
Notice to users of the German telephone network	109
Regulatory information for wireless products	109
Exposure to radio frequency radiation	110
Notice to users in Brazil	110
Notice to users in Canada	111
Notice to users in Taiwan	111
Notice to users in Mexico	112
Notice to users in Japan	112
Notice to users in Korea	112
Additional fax setup	113
Set up faxing (parallel phone systems)	113
Select the correct fax setup for your home or office	114
Case A: Separate fax line (no voice calls received)	115
Case B: Set up the printer with DSL	116
Case C: Set up the printer with a PBX phone system or an ISDN line	117
Case D: Fax with a distinctive ring service on the same line	118
Case E: Shared voice/fax line	119
Case F: Shared voice/fax line with voice mail	120
Case G: Fax line shared with computer modem (no voice calls received)	121
Set up the printer with a computer dial-up modem	121
Set up the printer with a computer DSL/ADSL modem	122
Case H: Shared voice/fax line with computer modem	123
Shared voice/fax with computer dial-up modem	123
Shared voice/fax with computer DSL/ADSL modem	125
Case I: Shared voice/fax line with answering machine	126
Case J: Shared voice/fax line with computer modem and answering machine	127
Shared voice/fax line with computer dial-up modem and answering machine	128
Shared voice/fax line with computer DSL/ADSL modem and answering machine	129
Case K: Shared voice/fax line with computer dial-up modem and voice mail	131
Test fax setup	132

Match case Limit results 1 per page

Fix ink smears on printouts

If a printout shows smears of ink, for subsequent prints, try using the Clean Ink Smear function from the

printer display. This process takes several minutes to complete. Full-size plain paper needs to be loaded and

will be moved back and forth during the cleaning. Mechanical noises are normal at this time.

Load Letter or A4 unused plain white paper into the input tray.

From the printer control panel display, touch

Tools

Touch

Clean Page Smears

, and then follow the on-screen instructions.

NOTE:

You can also do the same from the HP printer software or embedded web server (EWS). To access the

software or EWS, see

Open the HP printer software (Windows)

on page

Open the embedded Web server

on page

Copy issues

Troubleshoot copy problems

Use an HP online troubleshooting wizard.

Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.

NOTE:

The HP online troubleshooting wizards may not be available in all languages.

Tips for copy and scan success

on page

Scan issues

HP Print and Scan Doctor

The HP Print and Scan Doctor is a utility that will try to diagnose and ﬁx the issue automatically.

Solve scan problems

Use an HP online troubleshooting wizard.

Get step-by-step instructions if you cannot create a scan or if your scans are low quality.

NOTE:

The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all

languages.

Tips for copy and scan success

on page

Fax issues

Run the fax test report ﬁrst to see if there is a problem with your fax setup. If the test passes and you are still

having problems faxing, check the fax settings listed in the report to verify that the settings are correct.

Run the fax test

You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.

Perform this test only after you have completed fax setup on the printer. The test does the following:

●

Tests the fax hardware

●

Veriﬁes that the correct type of phone cord is connected to the printer

●

Checks that the phone cord is plugged into the correct port

ENWW

Copy issues