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HP Deskjet 3840 HP Deskjet 3840 Printer series - (Macintosh OS 9) User's Guide - Page 69

Troubleshooting

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HP Deskjet 3840 series printer User's Guide 11 Troubleshooting • Printer is not printing • Paper jam • Paper problems • Print quality is poor • Document is misprinted • Photos are not printing correctly • Borderless printing problems • Error messages • Printer lights are on or flashing • Document prints slowly • If you continue to have problems 11.1 Printer is not printing Verify the following conditions • Printer is connected to the power source. • Cable connections are secure. • Printer is turned on. • Print cartridges are correctly installed. • Paper or other media is correctly loaded in the In tray. • Printer cover is closed. • Rear access door is attached. Check the printer cable connection If the printer cable is attached to a USB hub, a printing conflict might exist. Use one of these methods for solving the conflict: • Attach the printer USB cable directly to your computer. • When printing, do not use other USB devices that are attached to the hub. If the printer does not turn on The printer might have drawn too much power. 1. Disconnect the power cord from the electrical outlet. 69

Section	Page
1 HP Deskjet 3840 series printer	1
2 Notices	2
2.1 Notices and acknowledgements	2
Hewlett-Packard company notices	2
Acknowledgements	2
2.2 Terms and conventions	2
Terms	2
Cautions, warnings, and notes	2
3 Special features	4
4 Getting started	5
4.1 Printer features	5
4.2 Buttons and light	6
Power button and light	7
Print Cancel button	7
4.3 Paper trays	7
Unfolding the paper trays	7
In tray	9
Out tray	10
Folding the paper trays	11
4.4 Print cartridges	12
Using print cartridges	13
Everyday printing	13
Quality color photos	13
Replacing print cartridges	13
4.5 Ink-backup mode	14
Ink-backup mode output	14
Exiting ink-backup mode	14
5 Connecting to the printer	15
5.1 USB	15
6 Printing photos	16
6.1 Enhancing your photos	16
6.2 HP digital photography options	16
Description	17
6.3 Maximum dpi	17
6.4 Photo print cartridge	18
Installing the photo print cartridge	19
Using the photo print cartridge	19
Storing the photo print cartridge	19
6.5 Using color settings	19
6.6 Printing black-and-white photos	20
Printing a black-and-white photo	20
Printing a color photo in black and white	20
6.7 Storing and handling photo paper	21
Storage	21
Handling	21
6.8 Saving money when printing photos	22
HP Everyday Photo Paper	22
6.9 Borderless photos	22
Guidelines	22
Preparing to print	22
Printing	23
6.10 Small photos with a white border	24
Guidelines	24
Preparing to print	25
Printing	25
6.11 Large photos with a white border	26
Guidelines	26
Preparing to print	26
Printing	26
7 Printing other documents	28
7.1 E-mail	28
Guidelines	28
Preparing to print	28
Printing	29
7.2 Letters	29
Guidelines	29
Preparing to print	29
Printing	30
7.3 Documents	30
Guidelines	30
Preparing to print	30
Printing	31
7.4 Envelopes	31
Guidelines	31
Preparing to print	32
Printing	32
7.5 Brochures	32
Guidelines	32
Preparing to print	33
Printing	33
7.6 Greeting cards	33
Guidelines	33
Preparing to print	34
Printing	34
7.7 Transparencies	34
Guidelines	34
Preparing to print	35
Printing	35
7.8 Labels	36
Guidelines	36
Preparing to print	36
Printing	36
7.9 Index cards and other small media	37
Guidelines	37
Preparing to print	37
Printing	37
7.10 Booklets	38
Guidelines	38
Preparing to print	38
Printing	39
7.11 Posters	40
Guidelines	40
Preparing to print	40
Printing	41
7.12 Iron-on transfers	41
Guidelines	41
Preparing to print	42
Printing	42
8 Printing tips	44
8.1 Setting the print order	44
8.2 Printing collated copies	45
8.3 Manual two-sided printing	46
8.4 Printing multiple pages on a single sheet of paper	48
8.5 Selecting a paper type	49
8.6 Selecting a print quality	50
8.7 Resizing a document	50
9 Printer software	52
9.1 Print settings	52
9.2 Page Setup dialog box	52
9.3 Print dialog box	53
9.4 Managing the printer	53
Choosing the printer	54
Setting the printer as your default printer	54
Checking the status of the printer	55
9.5 Viewing and changing the status of a print job	55
Opening the Print Status dialog box	55
Using the Print Status dialog box	55
9.6 Printing from the computer desktop	56
10 Maintenance	58
10.1 Installing print cartridges	58
Print cartridges	58
Replacing print cartridges	58
Ink back-up mode	59
Installation Instructions	59
10.2 Aligning print cartridges	62
10.3 Calibrating color	62
10.4 Automatically cleaning print cartridges	62
10.5 Manually cleaning print cartridges	63
Gathering cleaning supplies	63
Preparing to clean	63
Cleaning instructions	63
10.6 Printing a test page	65
10.7 View estimated ink levels	65
10.8 Removing ink from skin and clothing	65
10.9 Maintaining print cartridges	65
Storing print cartridges	66
Inserting the print cartridge into the print cartridge protector	66
Removing the print cartridge from the print cartridge protector	66
10.10 Using the HP Inkjet Toolbox	67
Opening the HP Inkjet Toolbox	67
HP Inkjet Toolbox panels	67
11 Troubleshooting	69
11.1 Printer is not printing	69
Verify the following conditions	69
Check the printer cable connection	69
If the printer does not turn on	69
If the printer still does not print	70
11.2 Paper jam	70
11.3 Paper problems	71
Printer prints on multiple sheets at once	71
Paper weight	71
Paper is loaded improperly	71
Other paper problems	71
11.4 Print quality is poor	72
Streaks and missing lines	72
Print is faded	72
Blank pages print	72
Too much or too little ink appears on the page	72
11.5 Document is misprinted	73
Text and images are misaligned	73
Document is printed off-center or at an angle	73
Envelope is printed at an angle	73
Parts of the document are missing or printed in the wrong place	73
Printout does not reflect selected print settings	73
11.6 Photos are not printing correctly	74
Check the paper tray	74
Check the printer settings	74
Colors are tinted or incorrect	74
11.7 Borderless printing problems	75
Guidelines	75
Part of the photograph is faded	75
Fading occurs on the edges of a printout	75
Fading occurs near the edges of a printout	76
Streaks appear in a light portion of a printout	76
Image is printed at an angle	77
Printout has an unwanted border	77
For small photo paper	77
For small photo paper with a tear-off tab	77
11.8 Power light is flashing	78
What the flashing light means	79
If an error message appears	79
11.9 Document prints slowly	79
Multiple software applications are open	79
Complex documents, graphics, or photographs are printing	79
Best or Maximum dpi print mode is selected	79
Printer driver is outdated	79
Printer is in ink-backup mode	79
Computer does not meet system requirements	80
11.10 Error messages	80
Out of paper message	80
If the In tray is loaded	80
If the In tray is empty	80
The error message 'There was an error writing to USB port' appears	80
The error message 'two-way communication cannot be established' or 'printer not responding' appears	80
An error message appears while the Power light is flashing	81
11.11 If you continue to have problems	81
12 Specifications	82
12.1 Printer specifications	82
12.2 Environmental statement	82
Reduction and elimination	82
Recycling	82
Energy consumption	83
12.3 Print cartridge recovery	83
13 Supplies	85
13.1 Paper supplies	85
HP Bright White Inkjet Paper	85
HP Premium Paper	85
HP Brochure & Flyer Paper, Matte	85
HP Brochure & Flyer Paper, Gloss	85
HP Tri-Fold Brochure Paper, Gloss	85
HP Tri-Fold Brochure Paper, Matte	86
HP Premium Inkjet Transparency Film	86
HP Premium Plus Photo Paper, Glossy	86
HP Premium Plus Photo Paper (with tear-off tab)	86
HP Premium Plus Photo Paper, Matte	87
HP Photo Paper, Glossy (with tear-off tab)	87
HP Photo Paper, Glossy	87
HP Premium Photo Paper, Glossy	87
HP Premium Photo Paper, Glossy (with tear-off tab)	88
HP Premium Photo Paper, Matte (with tear-off tab)	88
HP Premium Photo Paper, Matte	88
HP Premium High Gloss Film	88
HP Everyday Photo Paper, Semi-gloss (with tear-off tab)	89
HP Everyday Photo Paper, Semi-gloss	89
HP Advanced Photo Paper, Glossy	89
HP Advanced Photo Paper, Glossy (with tear-off tab)	89
HP Matte Greeting Cards, White, Quarter-Fold	89
HP Matte Greeting Cards, White, Half-Fold	89
HP Photo Greeting Cards, Half-Fold	89
HP Textured Greeting Cards, Ivory, Half-Fold	90
HP Textured Greeting Cards, Cream, Half-Fold	90
HP Textured Greeting Cards, White, Half-Fold	90
HP Linen Greeting Cards, White, Half-Fold	90
HP Linen Greeting Cards, Ivory, Half-Fold	90
HP Iron-On Transfers (for white fabrics)	90
HP Iron-On Transfers for Dark Fabric	90
HP Matte Photo and Project Paper	90
13.2 USB cables	90