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HP Deskjet Ink Advantage F700 User Guide - Page 156

Universal Serial Bus Controllers, My Computer

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Troubleshooting Solution 10: Install a patch Solution: Download and install the unexpected internal error and communications failure patch. This patch resolves the An unexpected internal error has occurred error and other communication failures with the product. To install the patch 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Select the operating system of your computer where the HP software is installed. 4. Go to the Patch section and download the HP Image zone/photo and imaging unexpected internal error and communications failure patch. 5. Double-click the patch to install it on the computer. 6. Try to scan. Cause: You needed to install the unexpected internal error and communications failure patch. If this did not solve the issue, try the next solution. Solution 11: Check the USB chipset and controller Solution: Check the USB chipset and controller. Scan communication errors can occur because of compatibility issues with USB chipsets installed on the computer. This can be caused by a mismatch in the handshake timing between HP product chipset and certain types of USB chipsets on the computer. To check the USB chipset and controller 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 4. Check if you have one of the following chipsets listed: • SIS 7001 USB host controller • ALI chipsets • NEC universal host controllers • Intel 82801 AA, Intel 82801BA/BAM NOTE: This is not a comprehensive list. If you are experiencing communication issues while trying to scan, follow the steps below to resolve the issue. 5. Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or keyboard. 6. Reconnect the USB cable to the USB port on the back of the product. Errors 153

Section	Page
Contents	4
HP Deskjet F735 All-In-One Help	10
HP All-in-One overview	12
The HP All-in-One at a glance	12
Control panel buttons	13
Status light overview	15
Use the HP Photosmart software	16
Find more information	18
How do I?	20
Connection information	22
Supported connection types	22
Use printer sharing	22
Load originals and load paper	24
Load originals	24
Choose papers for printing and copying	24
Recommended papers for printing and copying	25
Recommended papers for printing only	26
Papers to avoid	26
Load paper	27
Load full-size paper	27
Load photo paper	29
Load index cards	30
Load envelopes	31
Load other types of paper	32
Print from your computer	34
Print from a software application	34
Make the HP All-in-One the default printer	35
Change the print settings for the current job	35
Set the paper size	35
Set the paper type for printing	36
View the print resolution	36
Change the print speed or quality	37
Change the page orientation	37
Scale the document size	38
Change the saturation, brightness, or color tone	38
Preview your print job	38
Change the default print settings	39
Printing shortcuts	39
Create printing shortcuts	40
Delete printing shortcuts	40
Perform special print jobs	41
Print a borderless image	41
Print a photo on plain paper	42
Print a photo on photo paper	43
Print using Maximum dpi	44
Print on both sides of the page	45
Print a multiple-page document as a booklet	46
Print multiple pages on a single sheet	48
Print a multiple-page document in reverse order	49
Reverse an image for iron-on transfers	50
Print on transparencies	51
Print a group of addresses on labels or envelopes	51
Print a poster	52
Print a Web page	52
Stop a print job	53
Resume a print job	54
Use the copy features	56
Make a copy	56
Choose a layout	56
Set the copy paper type	58
Perform special copy jobs	59
Make a Fast copy	59
Make multiple copies of the same original	60
Make a borderless copy of a photo	60
Copy a two-page black-and-white document	61
Stop copying	62
Use the scan features	64
Scan an original	64
Edit a scanned image	66
Edit a scanned document	66
Stop scanning	66
Maintain the HP All-in-One	68
Clean the HP All-in-One	68
Clean the exterior	68
Clean the glass	68
Clean the lid backing	69
Print a self-test report	70
Work with print cartridges	70
Handle the print cartridges	71
Check the estimated ink levels	72
Replace the print cartridges	72
Use ink-backup mode	75
Ink-backup mode output	76
Exit ink-backup mode	76
Store the print cartridges	76
Align the print cartridges	76
Clean the print cartridges	77
Clean the print cartridge contacts	78
Clean the area around the ink nozzles	80
Remove ink from your skin and clothing	82
Shop for ink supplies	84
Troubleshooting	86
View the Readme file	86
Setup troubleshooting	86
The product will not turn on	87
Uninstall and reinstall the software	93
Paper jams	94
Information on paper	96
Print cartridge troubleshooting	97
Information on print cartridges	97
Resolving print cartridge problems	98
Resolving print cartridge error messages	98
Print quality troubleshooting	101
Wrong, inaccurate, or bleeding colors	102
Ink is not filling the text or graphics completely	105
The printout has a horizontal band of distortion near the bottom of a borderless print	107
Printouts have horizontal streaks or lines	108
Printouts are faded or have dull colors	110
Printouts seem blurry or fuzzy	113
Printouts are slanted or skewed	114
Ink streaks on the back of the paper	115
Paper is not picked up from the input tray	115
The text edges are jagged	117
Print troubleshooting	118
Envelopes print incorrectly	118
Borderless printing produces unexpected results	119
The product is not responding	120
The product prints meaningless characters	123
Nothing happens when I try to print	124
The margins are not printing as expected	126
Text or graphics are cut off at the edge of the page	128
A blank page came out while printing	130
Copy troubleshooting	132
Nothing happens when I try to copy	132
Parts of the original do not appear or are cut off	133
The printout is blank	135
A borderless copy has white space around the edges	136
Scan troubleshooting	136
Scan fails	137
Text is incorrect or missing	139
The scan feature does not work	141
Errors	141
Flashing lights	142
Product messages	145
Mechanism error	146
Scan errors	147
Unable to print	161
Product might not be correctly installed	167
Product was not found	171
Product could not find available scan destinations	175
Error occurred while communicating with the product	177
File messages	181
Supported file types for the HP All-in-One	182
General user messages	182
Cannot crop	183
Paper messages	184
Out of paper	185
Power and connection messages	189
Communication test failed	190
Two-way communication lost	191
Print cartridge messages	192
The print carriage is stalled	194
Need alignment or alignment failed	198
Print cartridges missing or not detected	200
Incompatible print cartridges	204
Print cartridge problem	207
HP warranty and support	214
Warranty	214
Print cartridge warranty information	214
Support process	214
Before you call HP customer support	215
HP support by phone	215
Phone support period	216
Placing a call	216
After the phone support period	216
Additional warranty options	216
HP Quick Exchange Service (Japan)	217
HP Korea customer support	217
Prepare the product for shipment	218
Pack the product	218
Technical information	220
Specifications	220
Notice to Windows 2000 users	221
Environmental product stewardship program	221
Paper use	222
Plastics	222
Material safety data sheets	222
Recycling program	222
HP inkjet supplies recycling program	222
Energy Star® notice	222
Disposal of waste equipment by users in private households in the European Union	223
Regulatory notices	224
FCC statement	224
Notice to users in Korea	224
VCCI (Class B) compliance statement for users in Japan	225
Notice to users in Japan about the power cord	225
Noise emission statement for Germany	225
Toxic and hazardous substance table	225
HP Deskjet F735 All-In-One declaration of conformity	226