HP ENVY 12-g000 User Guide - Page 10

10

Using HP PC Hardware Diagnostics

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48

Using HP PC Hardware Diagnostics Windows

.....................................................................................................

48

Downloading HP PC Hardware Diagnostics Windows

.......................................................................

48

Downloading the latest HP PC Hardware Diagnostics Windows version

.......................

49

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only)

.....................................................................................................

49

Installing HP PC Hardware Diagnostics Windows

.............................................................................

49

Using HP PC Hardware Diagnostics UEFI

.............................................................................................................

49

Starting HP PC Hardware Diagnostics UEFI

.......................................................................................

50

Downloading HP PC Hardware Diagnostics UEFI to a USB

ﬂash

drive

..............................................

50

Downloading the latest HP PC Hardware Diagnostics UEFI version

..............................

50

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only)

.....................................................................................................

50

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

.............................................

51

Downloading Remote HP PC Hardware Diagnostics UEFI

.................................................................

51

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

.................

51

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number

............................................................................................................................

51

Customizing Remote HP PC Hardware Diagnostics UEFI settings

....................................................

51

11

Backing up, restoring, and recovering

..........................................................................................................

53

Using Windows tools

...........................................................................................................................................

53

Creating HP Recovery media (select products only)

...........................................................................................

53

Using HP Recovery Manager to create recovery media

....................................................................

54

Before you begin

.............................................................................................................

54

Creating the recovery media

...........................................................................................

54

Using the HP Cloud Recovery Download Tool to create recovery media

..........................................

55

Restoring and recovery

........................................................................................................................................

55

Restoring, resetting, and refreshing using Windows tools

..............................................................

55

Restoring using HP Recovery Manager and the HP Recovery partition

...........................................

55

Recovering using HP Recovery Manager

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55

Recovering using the HP Recovery partition (select products only)

................................................

56

Recovering using HP Recovery media

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56

Changing the computer boot order

...................................................................................................

57

Removing the HP Recovery partition (select products only)

............................................................

57

12

Speciﬁcations

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58

Input power

..........................................................................................................................................................

58

Operating environment

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59

13

Electrostatic Discharge

..............................................................................................................................

60

x

Section	Page
Starting right	13
Best practices	13
More HP resources	14
Getting to know your computer	16
Locating hardware	16
Locating software	16
Right side	17
Left side	18
Display	19
Keyboard softcover	20
Connecting the keyboard softcover	20
Closing and opening the keyboard softcover	20
Removing the keyboard softcover	22
TouchPad	22
Lights	23
Special keys	24
Action keys	25
Top	26
Bottom	26
Rear	27
Pen	28
Labels	29
Inserting a nano SIM card (select products only)	30
Using the microSD memory card reader	31
Inserting a microSD memory card	31
Removing a microSD memory card	32
Connecting to a network	33
Connecting to a wireless network	33
Using the wireless controls	33
Airplane mode key	33
Operating system controls	33
Connecting to a WLAN	34
Using HP Mobile Broadband (select products only)	35
Using GPS (select products only)	35
Using Bluetooth wireless devices (select products only)	35
Connecting Bluetooth devices	36
Connecting to a wired network—LAN (select products only)	36
Enjoying entertainment features	37
Using the camera	37
Using audio	37
Connecting speakers	37
Connecting headphones	37
Connecting headsets	38
Using sound settings	38
Using video	38
Discovering and connecting to Miracast-compatible wireless displays (select products only)	38
Using data transfer	39
Connecting devices to a USB Type-C port (select products only)	39
Navigating the screen	40
Using TouchPad and touch screen gestures	40
Tap	40
Two-finger pinch zoom	41
Two-finger slide (TouchPad only)	41
Two-finger tap (TouchPad only)	41
Four-finger tap (TouchPad only)	41
Three-finger swipe (TouchPad only)	42
One-finger slide (touch screen only)	43
Using an optional keyboard or mouse	43
Using an on-screen keyboard (select products only)	43
Managing power	44
Using Sleep and Hibernation	44
Initiating and exiting Sleep	44
Initiating and exiting Hibernation (select products only)	45
Shutting down (turning off) the computer	45
Using the Power icon and Power Options	46
Running on battery power	46
Using HP Fast Charge (select products only)	46
Displaying battery charge	47
Finding battery information in HP Support Assistant (select products only)	47
Conserving battery power	47
Identifying low battery levels	47
Resolving a low battery level	48
Resolving a low battery level when external power is available	48
Resolving a low battery level when no power source is available	48
Resolving a low battery level when the computer cannot exit Hibernation	48
Factory-sealed battery	48
Running on external power	48
Maintaining your computer	50
Improving performance	50
Using Disk Defragmenter	50
Using Disk Cleanup	50
Using HP 3D DriveGuard (select products only)	50
Identifying HP 3D DriveGuard status	51
Updating programs and drivers	51
Cleaning your computer	51
Cleaning procedures	51
Cleaning the display	52
Cleaning the sides or cover	52
Cleaning the TouchPad, keyboard, or mouse (select products only)	52
Traveling with or shipping your computer	52
Securing your computer and information	54
Using passwords	54
Setting Windows passwords	54
Setting Setup Utility (BIOS) passwords	55
Using Windows Hello (select products only)	55
Using Internet security software	56
Using antivirus software	56
Using firewall software	56
Installing software updates	56
Using HP Managed Services (select products only)	57
Securing your wireless network	57
Backing up your software applications and information	57
Using an optional security cable (select products only)	57
Using Setup Utility (BIOS)	58
Starting Setup Utility (BIOS)	58
Updating Setup Utility (BIOS)	58
Determining the BIOS version	58
Downloading a BIOS update	59
Using HP PC Hardware Diagnostics	60
Using HP PC Hardware Diagnostics Windows	60
Downloading HP PC Hardware Diagnostics Windows	60
Downloading the latest HP PC Hardware Diagnostics Windows version	61
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	61
Installing HP PC Hardware Diagnostics Windows	61
Using HP PC Hardware Diagnostics UEFI	61
Starting HP PC Hardware Diagnostics UEFI	62
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	62
Downloading the latest HP PC Hardware Diagnostics UEFI version	62
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	62
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	63
Downloading Remote HP PC Hardware Diagnostics UEFI	63
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	63
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	63
Customizing Remote HP PC Hardware Diagnostics UEFI settings	63
Backing up, restoring, and recovering	65
Using Windows tools	65
Creating HP Recovery media (select products only)	65
Using HP Recovery Manager to create recovery media	66
Before you begin	66
Creating the recovery media	66
Using the HP Cloud Recovery Download Tool to create recovery media	67
Restoring and recovery	67
Restoring, resetting, and refreshing using Windows tools	67
Restoring using HP Recovery Manager and the HP Recovery partition	67
Recovering using HP Recovery Manager	67
Recovering using the HP Recovery partition (select products only)	68
Recovering using HP Recovery media	68
Changing the computer boot order	69
Removing the HP Recovery partition (select products only)	69
Specifications	70
Input power	70
Operating environment	71
Electrostatic Discharge	72
Accessibility	73
Supported assistive technologies	73
Contacting support	73

HP ENVY 12-g000 User Guide - Page 10

Using HP PC Hardware Diagnostics, Backing up, restoring, and recovering, Electrostatic Discharge

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