HP ENVY 13-ay0000 Maintenance and Service Guide - Page 21

Labels, before contacting support.

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Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. ● Service label-Provides important information to identify the computer. When contacting support, the serial number, the product number, or the model number might be requested. Locate this information before contacting support. The service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on the computer. Table 2-9 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-10 Service label components Component (1) HP product name (2) Product ID Labels 13

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Labels
The labels affixed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT:
Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●
Service label—Provides important information to identify the computer. When contacting support,
the serial number, the product number, or the model number might be requested. Locate this information
before contacting support.
The service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on the computer.
Table 2-9
Service label components
Component
(1)
HP product name
(2)
Model number
(3)
Product ID
(4)
Serial number
(5)
Warranty period
Table 2-10
Service label components
Component
(1)
HP product name
(2)
Product ID
Labels
13