HP ENVY 13-ay0000 Maintenance and Service Guide - Page 5

Table of contents

1

Product description

..................................................................................................................................................................................

1

2

Components

..............................................................................................................................................................................................

4

Locating hardware

....................................................................................................................................................................

4

Locating software

.....................................................................................................................................................................

4

Right side

...................................................................................................................................................................................

5

Left side

.....................................................................................................................................................................................

6

Display

........................................................................................................................................................................................

7

Low blue light mode (select products only)

....................................................................................................

7

Keyboard area

...........................................................................................................................................................................

8

Touchpad

...............................................................................................................................................................

8

Touchpad settings

...........................................................................................................................

8

Lights

.....................................................................................................................................................................

9

Power button and ﬁngerprint reader

.............................................................................................................

10

Special keys

........................................................................................................................................................

11

Bottom

.....................................................................................................................................................................................

12

Labels

.......................................................................................................................................................................................

13

3

Illustrated parts catalog

........................................................................................................................................................................

15

Computer major components

..............................................................................................................................................

16

Display components

..............................................................................................................................................................

22

Miscellaneous parts

...............................................................................................................................................................

23

4

Removal and replacement procedures preliminary requirements

................................................................................................

25

Tools required

.........................................................................................................................................................................

25

Service considerations

..........................................................................................................................................................

25

Plastic parts

........................................................................................................................................................

25

Cables and connectors

.....................................................................................................................................

25

Drive handling

....................................................................................................................................................

26

Electrostatic discharge damage

..........................................................................................................................................

26

Packaging and transporting guidelines

..............................................................................................................................

27

Workstation guidelines

..........................................................................................................................................................

28

Equipment guidelines

............................................................................................................................................................

28

5

Removal and replacement procedures

..............................................................................................................................................

30

Component replacement procedures

.................................................................................................................................

30

v

Section	Page
Product description	9
Components	12
Locating hardware	12
Locating software	12
Right side	13
Left side	14
Display	15
Low blue light mode (select products only)	15
Keyboard area	16
Touchpad	16
Touchpad settings	16
Lights	17
Power button and fingerprint reader	18
Special keys	19
Bottom	20
Labels	21
Illustrated parts catalog	23
Computer major components	24
Display components	30
Miscellaneous parts	31
Removal and replacement procedures preliminary requirements	33
Tools required	33
Service considerations	33
Plastic parts	33
Cables and connectors	33
Drive handling	34
Electrostatic discharge damage	34
Packaging and transporting guidelines	35
Workstation guidelines	36
Equipment guidelines	36
Removal and replacement procedures	38
Component replacement procedures	38
Bottom cover	38
Battery	41
WLAN module	42
Solid-state drive	43
Fan	46
Display assembly	48
Power connector cable	60
Speakers	61
Touchpad cable	63
Touchpad	64
System board	66
Heat sink	69
Infrared board cable	71
Infrared board	72
Computer Setup (BIOS), TPM, and HP Sure Start	73
Using Computer Setup	73
Starting Computer Setup	73
Navigating and selecting in Computer Setup	73
Restoring factory settings in Computer Setup	73
Updating the BIOS	74
Determining the BIOS version	74
Downloading a BIOS update	74
Changing the boot order using the f9 prompt	75
TPM BIOS settings (select products only)	75
Using HP Sure Start (select products only)	76
Backing up, restoring, and recovering	77
Backing up information and creating recovery media	77
Using Windows tools	77
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	77
Restoring and recovery	78
Restoring, resetting, and refreshing using Windows tools	78
Recovering using HP Recovery media	78
Changing the computer boot order	78
Using HP Sure Recover (select products only)	79
Using HP PC Hardware Diagnostics	80
Using HP PC Hardware Diagnostics Windows (select products only)	80
Downloading HP PC Hardware Diagnostics Windows	80
Downloading the latest HP PC Hardware Diagnostics Windows version	81
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	81
Installing HP PC Hardware Diagnostics Windows	81
Using HP PC Hardware Diagnostics UEFI	81
Starting HP PC Hardware Diagnostics UEFI	82
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	82
Downloading the latest HP PC Hardware Diagnostics UEFI version	82
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	83
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	83
Downloading Remote HP PC Hardware Diagnostics UEFI	83
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	83
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	83
Customizing Remote HP PC Hardware Diagnostics UEFI settings	83
Specifications	85
Computer specifications	85
Power cord set requirements	87
Requirements for all countries	87
Requirements for specific countries and regions	88
Recycling	90

HP ENVY 13-ay0000 Maintenance and Service Guide - Page 5

Table of contents

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