HP ENVY 15-ae100 ENVY Notebook PC Maintenance and Service Guide - Page 5

Table of contents

1

Product description

.......................................................................................................................................

1

2

External component

identiﬁcation

..................................................................................................................

5

Display

....................................................................................................................................................................

5

Top

..........................................................................................................................................................................

7

TouchPad

.............................................................................................................................................

7

Lights

...................................................................................................................................................

8

Buttons, speakers, and

ﬁngerprint

reader (select models only)

........................................................

9

Keys

...................................................................................................................................................

11

Left side

...............................................................................................................................................................

12

Right side

.............................................................................................................................................................

14

Bottom

.................................................................................................................................................................

15

Service tag

...........................................................................................................................................................

16

3

Illustrated parts catalog

..............................................................................................................................

17

Computer major components

..............................................................................................................................

17

Mass storage devices

...........................................................................................................................................

20

Display assembly subcomponents – touch screen

.............................................................................................

21

Display assembly subcomponents – non-touch screen

.....................................................................................

22

Cables

...................................................................................................................................................................

24

Miscellaneous parts

.............................................................................................................................................

25

4

Removal and replacement procedures preliminary requirements

....................................................................

26

Tools required

......................................................................................................................................................

26

Service considerations

.........................................................................................................................................

26

Plastic parts

.......................................................................................................................................

26

Cables and connectors

......................................................................................................................

27

Drive handling

...................................................................................................................................

27

Grounding guidelines

...........................................................................................................................................

27

Electrostatic discharge damage

........................................................................................................

27

Packaging and transporting guidelines

..........................................................................

29

Workstation guidelines

................................................................................

29

5

Removal and replacement procedures for Customer Self-Repair parts

.............................................................

31

Component replacement procedures

..................................................................................................................

31

Optical drive

.......................................................................................................................................

32

v

Section	Page
Product description	9
External component identification	13
Display	13
Top	15
TouchPad	15
Lights	16
Buttons, speakers, and fingerprint reader (select models only)	17
Keys	19
Left side	20
Right side	22
Bottom	23
Service tag	24
Illustrated parts catalog	25
Computer major components	25
Mass storage devices	28
Display assembly subcomponents – touch screen	29
Display assembly subcomponents – non-touch screen	30
Cables	32
Miscellaneous parts	33
Removal and replacement procedures preliminary requirements	34
Tools required	34
Service considerations	34
Plastic parts	34
Cables and connectors	35
Drive handling	35
Grounding guidelines	35
Electrostatic discharge damage	35
Packaging and transporting guidelines	37
Workstation guidelines	37
Equipment guidelines	38
Removal and replacement procedures for Customer Self-Repair parts	39
Component replacement procedures	39
Optical drive	40
Removal and replacement procedures for Authorized Service Provider parts	42
Component replacement procedures	42
Bottom cover	43
WLAN module	46
Memory module	48
Solid-state drive (M.2)	50
RJ-45 door	52
Fan	54
USB board	56
Subwoofer	58
Heat sink	60
Battery	62
Hard drive	63
Speakers (front)	65
Cable routing	67
LED board	68
Fingerprint reader board	69
Card reader board	71
TouchPad assembly	72
System board	74
RTC battery	77
Speaker (rear)	78
Display assembly – touch screen	79
Display assembly – non-touch screen	84
Power connector cable	92
Using Setup Utility (BIOS) in Windows 7	93
Starting Setup Utility (BIOS)	93
Updating the BIOS	93
Determining the BIOS version	93
Downloading a BIOS update	93
Using Setup Utility (BIOS) in Windows 8.1	95
Starting Setup Utility (BIOS)	95
Updating the BIOS	95
Determining the BIOS version	95
Downloading a BIOS update	95
Using Setup Utility (BIOS) in Windows 10	97
Starting Setup Utility (BIOS)	97
Updating Setup Utility (BIOS)	97
Determining the BIOS version	97
Downloading a BIOS update	98
Synchronizing a tablet and keyboard (select products only)	99
Backing up, restoring, and recovering in Windows 7	100
Creating backups	100
Creating recovery media to recover the original system	100
What you need to know	100
Creating the recovery media	101
Creating system restore points	101
What you need to know	101
Creating a system restore point	101
Backing up system and personal information	101
Tips for a successful backup	102
What you need to know	102
Creating a backup using Windows Backup and Restore	102
Restore and recovery	103
Restoring to a previous system restore point	103
Restoring specific files	103
Restoring specific files using Windows Backup and Restore	103
Recovering the original system using HP Recovery Manager	103
What you need to know	103
Recovering using HP Recovery partition (select models only)	104
Recovering using the recovery media	104
Changing the computer boot order	104
Backing up, restoring, and recovering in Windows 8.1	106
Creating recovery media and backups	106
Creating HP Recovery media (select models only)	106
Using Windows tools	107
Restore and recovery	107
Recovering using HP Recovery Manager	108
What you need to know before you get started	108
Using the HP Recovery partition (select models only)	109
Using HP Recovery media to recover	109
Changing the computer boot order	109
Removing the HP Recovery partition (select models only)	110
Backing up, restoring, and recovering in Windows 10	111
Creating recovery media and backups	111
Creating HP Recovery media (select products only)	111
Using Windows tools	112
Restore and recovery	113
Recovering using HP Recovery Manager	113
What you need to know before you get started	113
Using the HP Recovery partition (select products only)	114
Using HP Recovery media to recover	114
Changing the computer boot order	115
Removing the HP Recovery partition (select products only)	115
Using HP PC Hardware Diagnostics (UEFI)	116
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	117
Specifications	118
Computer specifications	118
39.6-cm (15.6-in) display specifications	119
Hard drive specifications	120
Power cord set requirements	121
Requirements for all countries	121
Requirements for specific countries and regions	121
Recycling	123

HP ENVY 15-ae100 ENVY Notebook PC Maintenance and Service Guide - Page 5

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