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HP ENVY Spectre XT Ultrabook 13-2050nr User Guide - Windows 7 - Page 92

Contacting support

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Contacting support If the information provided in this user guide or in Help and Support does not answer your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. ● Email support. ● Find HP telephone numbers. ● Locate an HP service center. 82 Chapter 13 Troubleshooting and support

Section	Page
Starting right	11
Best practices	11
Fun things to do	12
More HP resources	13
Getting to know your computer	14
Finding your hardware and software information	14
Right side	15
Left side	17
Rear	18
Display	19
Top	20
TouchPad	20
Lights	21
Buttons, speakers, and other components	22
Keys	24
Bottom	25
Labels	26
Connecting to a network	27
Connecting to a wireless network	28
Using the wireless controls	28
Using the wireless button	28
Using HP Connection Manager (select models only)	28
Using operating system controls	29
Using a WLAN	29
Using an Internet service provider	29
Setting up a WLAN	30
Configuring a wireless router	30
Protecting your WLAN	30
Connecting to a WLAN	31
Using Bluetooth wireless devices	31
Connecting to a wired network	32
Connecting to a local area network (LAN)	32
Enjoying entertainment features	33
Using the webcam	35
Using audio	35
Connecting speakers	35
Connecting headphones	35
Connecting a microphone	35
Using Beats Audio	35
Accessing Beats Audio Control Panel	35
Enabling and Disabling Beats Audio	36
Checking the sound	36
Using video	36
Connecting an HDMI TV or monitor	37
Configuring audio settings (with HDMI TV)	37
Using Intel Wireless Display and Wireless Music (select models only)	38
Using the keyboard and pointing devices	39
Using the keyboard	40
Using ALT GR key combinations	40
Using the action keys	40
Using the hot keys	41
Using the TouchPad	42
Turning the TouchPad off or on	42
Navigating	43
Selecting	43
Using TouchPad gestures	44
Scrolling	45
Pinching/Zooming	45
Rotating	46
Flicking	46
Managing power	47
Using Sleep or Hibernation	48
Initiating and exiting Sleep	48
Initiating and exiting Hibernation	49
Setting password protection on wakeup	49
Using the power meter	50
Selecting a power plan	51
Running on battery power	52
Finding battery information	52
Conserving battery power	52
Identifying low battery levels	52
Running on external power	53
HP CoolSense	53
Updating the software content with Intel Smart Connect Technology (select models only)	54
Shutting down the computer	54
Managing and sharing information	55
Using a USB device	55
Connecting a USB device	56
Removing a USB device	56
Connecting a powered USB device	57
Inserting and removing a digital storage card	58
Using an optional external optical drive	59
Inserting an optical disc	60
Removing an optical disc	60
Sharing drives on the network	61
Maintaining your computer	62
Improving performance	62
Handling drives	62
Using Disk Defragmenter	63
Using Disk Cleanup	63
Updating programs and drivers	64
Cleaning your computer	65
Cleaning the display, sides, and cover	65
Cleaning the TouchPad and keyboard	65
Traveling with or shipping your computer	66
Securing your computer and information	67
Locating your security software	67
Using passwords	68
Setting Windows passwords	68
Setting Setup Utility (BIOS) Security passwords	68
Using Internet security software	70
Using antivirus software	70
Using firewall software	71
Installing software updates	71
Installing Windows security updates	71
Installing HP and third-party software updates	71
Securing your wireless network	72
Backing up your software applications and information	72
Using an optional security cable lock	72
Using Setup Utility (BIOS) and System Diagnostics	73
Starting Setup Utility (BIOS)	73
Updating the BIOS	73
Determining the BIOS version	74
Downloading a BIOS update	75
Using System Diagnostics	76
Backing up, restoring, and recovering	77
Creating backups	77
Creating recovery media to recover the original system	77
What you need to know	77
Creating the recovery media	78
Creating system restore points	78
What you need to know	78
Creating a system restore point	78
Backing up system and personal information	79
Tips for a successful backup	79
What you need to know	79
Creating a backup using Windows Backup and Restore	80
Restore and recovery	81
Restoring to a previous system restore point	81
Restoring specific files	81
Restoring specific files using Windows Backup and Restore	81
Recovering the original system using HP Recovery Manager	81
What you need to know	81
Recovering using HP Recovery partition (select models only)	82
Recovering using the recovery media	82
Changing the computer boot order	83
Specifications	84
Input power	84
Operating environment	85
Troubleshooting and support	86
Troubleshooting	87
Disc drive problems	87
Wireless connection problems	87
Cannot connect to a WLAN	88
Cannot connect to a preferred network	88
Current network security codes are unavailable	88
WLAN connection is very weak	89
Cannot connect to the wireless router	89
Network status icon is not displayed	90
Audio problems	90
Power management problems	90
Resolving a low battery level	91
Resolving a low battery level when external power is available	91
Resolving a low battery level when no power source is available	91
Contacting support	92
Electrostatic Discharge	93