HP Integrity rx2620 HP Integrity Servers with Microsoft Windows Server 2003 Re - Page 27

Fibre Channel Installation causes MSA 1500 driver to be flagged Issue Servers Workaround A yellow exclamation mark (!) might be displayed for the HP StorageWorks 1000/ MSA 1500 event notification driver after installing the Windows Server 2003 SP2 operating system using the 5.2 release reinstall media. All Integrity Using the Release 5.2 HP Smart Setup Media (SSM) CD, do one of the following: • Install the Support Pack (recommended). • Install HP StorageWorks MSA1000/MSA1500 Event Notification Driver component. Support Pack update generates errors Issue Servers Workaround When updating a system using the Support Pack from the HP Smart Setup 5.1 CD, errors may be reported in the Windows application event log. The indicated source is Emulex HBAnyware. All Integrity Ignore these error messages. The Support Pack first installs the new SCSIPort or STORPort driver, and then updates HBAnyware. The new drivers are not compatible with the previous revision of HBAnyware, causing the event log errors. After the new version of HBAnyware is installed, this issue is resolved. Inapplicable errors seen in kit update Issue When updating the HP StorageWorks Fibre Channel Adapter Kit for the Emulex Storport driver, the following error message might be displayed in a pop-up window: Windows cannot find 'C:\Program'. Make sure you typed the name correctly, then try again. To search for a file, click the Start button, then click Search Servers Workaround All Integrity You can ignore this error message. The Support Pack first installs the new SCSIPort or STORPort driver, and then updates HBAnyware. The new drivers are not compatible with the previous revision of HBAnyware, causing the event log errors. After the new version of HBAnyware is installed, this issue is resolved. Redundant entries seen in the Add/Remove Program Issue Servers Workaround The Add/Remove Program contains two entries after upgrading the HP StorageWorks FC-HBA Configuration Utilities by QLogic for Windows Server 2003 Itanium-based systems from revision 2.0.30.78 to revision 5.0.0.4. All Integrity Uninstall HP StorageWorks FC-HBA Configuration Utilities by QLogic for Windows Server 2003 Itanium-based systems revision 2.0.30.78 before installing revision 5.0.0.4. Emulex HBAs use different driver Issue Servers After performing an operating system installation using Microsoft reinstall media or updating an existing installation using the Support Pack from the HP Smart Setup CD, the Emulex HBAs now use the STORPORT driver instead of the SCSIPort driver previously used. All Integrity Troubleshooting Common Issues 27