HP Integrity rx2620 HP Integrity Servers with Microsoft Windows Server 2003 Re - Page 37

Servers Workaround • HP Array Diagnostic Utility for Windows Server 2003 on Itanium-based systems (CP006361, Hpadu.exe) • HP StorageWorks FC-HBA Configuration Utilities by Emulex for Windows Server 2003 Itanium-based systems (CP006084, HBAnyware.exe) • HP StorageWorks FC-HBA Configuration Utilities by QLogic for Windows Server 2003 Itanium-based systems (CP005831, SANSurferVer.exe) All Integrity Access the component versions manually from the Support Pack, HP Smart Setup CD, or by similar methods. Another solution is to use https://127.0.0.1:2381 instead of https://localhost:2381. SMH fails to open Issue Servers Workaround If Internet Explorer is configured to browse through a proxy server and the Bypass proxy server for local addresses checkbox is not selected, attempting to connect to the local SMH (https://localhost:2381) fails with a Page cannot be displayed error. All Integrity Configure Internet Explorer to bypass the proxy server for local addresses as follows: 1. In Internet Explorer, click Tools > Internet Options. 2. Click the Connections tab. 3. Click LAN Settings. 4. Under Proxy Server, select the Bypass proxy server for local addresses checkbox. Another solution is to use https://127.0.0.1:2381 instead of https://localhost:2381. Program terminates after error message Issue If SMH is frequently installed and then uninstalled, or if the SMH service is frequently stopped and then started again, the following error can be written to the Windows application event log: Faulting application smhstart.exe, version 2.0.0.103, faulting module unknown, version 0.0.0.0, fault address 0x00000000 Servers Workaround All Integrity In most cases, SMH still works normally even after this message appears. However, in rare cases when SMH terminates after this message, you should uninstall SMH, remove the%Windisk%\hp\hpsmh folder, and reinstall SMH. Incorrect number of CPUs displayed in System Report Issue Servers Workaround In the Cell Board Information section of the SMH System Report page, Number of CPUs in Cell refers to logical CPUs. In the Partition Information section, Total Number of Active CPUs also refers to logical CPUs. Physical CPUs are displayed in the Processor Details section. The Processor Details section of the SMH System Report might not reflect the actual number of CPUs recognized and used by the operating system. All Integrity View the correct CPU information in the Operating System section of the Processor Utilization page. Troubleshooting Common Issues 37