HP Integrity rx2620 HP Integrity Servers with Microsoft Windows Server 2003 Re - Page 35

Workaround Currently the preferred methods for launching these tools are: • For the ACU, click Start > Programs > HP System Tools > HP Array Configuration Utility XE from the Windows desktop. • For the Insight Storage Agents, click HP Management Insight Agents from the System Management Homepage. Scroll to the Mass Storage section on the left panel, and click the desired controller. 640x/530x may not load during system boot Issue Servers Workaround During system boot, Smart Array 640x or 530x cards may not load for RAID configuration. All Integrity The system scans only for embedded devices. The Smart Array Option ROM has to be loaded manually the first time. This can be done at the EFI shell by executing a search all command. The user needs to use search x y command (for example, search 0 8), where x is the cell number and y is the PCI slot number 640x/530x do not rebuild the internal HDD Issue Servers Workaround Smart Array 530x/640x controllers do not automatically rebuild the internal disk array when failed drives are replaced. The server backplane does not provide the manageability features needed for Smart Array adapters to recognize when drives are hot inserted into the system. All Integrity By installing the Smart Array Rescan Service, the rebuild is initiated automatically after drive replacement: 1. Download and flash the latest Smart Array firmware from www.hp.com/support/itaniumservers. Minimum firmware revision for the SA640x controller is 2.28. Minimum firmware revision for the SA530x controller is 3.56. 2. Download and install the latest Array Configuration Utility (ACU-XE) from www.hp.com/support/itaniumservers. The minimum required revision for the ACU-XE is 7.15.18.0. 3. Download and install the Smart Array Rescan Service from www.hp.com/support/itaniumservers. The minimum required revision for the Rescan Service is 0.1. 4. If an internal HDD array fails, replace the failed physical drive. The Rescan Service will initiate the rebuild automatically (it may take up to 5 minutes before the rebuild starts). To start the rebuild immediately, open the Array Configuration Utility (ACU-XE) and select Refresh in the Controller State field. The failed array begins to rebuild. 640x hot add not supported Issue Servers Workaround If a Smart Array 6402 or 6404 card is hot-added to a slot, the card will not function and a yellow exclamation mark displays next to the corresponding device in the Device Manager. Furthermore, any SA640x card added in this manner cannot be safely removed from the system without a reboot. All Integrity Hot adding is not currently supported for Smart Array 640x on HP Integrity servers. You can use normal hot add procedures to insert the card, but it will not function until the next reboot. Hot add is fully supported on SA530x. Troubleshooting Common Issues 35