HP Integrity rx5670 Windows Integrity nPartition Guide - Page 139

Installation problems, Services (WMI Mapper + nPartition Provider) fail to start during installation

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Troubleshooting Installation problems Installation problems Services (WMI Mapper + nPartition Provider) fail to start during installation Possible causes for this error are: • You must be logged in with privileges (an account in the local Administrators group) to install/uninstall these components on the local system • The Services Control Panel (Start > Control Panel > Administrative Tools > Services) was open during installation; it cannot be open during installation or the services will fail nPartition Provider fails to start during installation This problem is caused by a conflict between the version of the OpenSSL libraries used by nPartition commands/nPartition Provider and the versions installed by other tools. Currently, ActivCard Gold software is one source of this conflict. Until the problem is resolved, reinstalling WMI Mapper (WMIMapper.msi) might fix the problem temporarily, but may also break the other software that relies on the incompatible version of OpenSSL. A workaround for this problem is: Step 1. Copy the OpenSSL dynamic link library files, or .dll's (LIBEAY32.dll and SSLEAY32.dll) from the %PEGASUS_HOME%\bin directory (usually at C:\Program Files\The Open Group\WMI Mapper\bin) to: a) the WMINParProvider directory (usually C:\Program Files\Hewlett-Packard\WMINParProvider), and b) the ParCLI directory (usually C:\Program Files\Hewlett-Packard\nParCommands) Step 2. Move the string "%PEGASUS_HOME%\bin" from the front of the system path to the end of the system path (right-click: My Computer > Properties > Advanced > Environment Variables, and so on). This should fix the problem for both the nPartition Tools and the other applications that were relying on the incompatible version of OpenSLL. This problem will be fixed in a future release of the nPartition Tools software. Chapter 6 139

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Troubleshooting
Installation problems
Chapter 6
139
Installation problems
Services (WMI Mapper + nPartition Provider) fail to start during
installation
Possible causes for this error are:
•
You must be logged in with privileges (an account in the local Administrators group)
to install/uninstall these components on the local system
•
The Services Control Panel (
Start > Control Panel > Administrative Tools > Services
) was
open during installation; it cannot be open during installation or the services will fail
nPartition Provider fails to start during installation
This problem is caused by a conflict between the version of the OpenSSL libraries used
by nPartition commands/nPartition Provider and the versions installed by other tools.
Currently, ActivCard Gold software is one source of this conflict.
Until the problem is resolved, reinstalling WMI Mapper (WMIMapper.msi) might fix the
problem temporarily, but may also break the other software that relies on the
incompatible version of OpenSSL.
A workaround for this problem is:
Step 1.
Copy the OpenSSL dynamic link library files, or .dll’s (LIBEAY32.dll and SSLEAY32.dll)
from the %PEGASUS_HOME%\bin directory (usually at C:\Program Files\The Open
Group\WMI Mapper\bin) to:
a) the WMINParProvider directory (usually C:\Program
Files\Hewlett-Packard\WMINParProvider), and
b) the ParCLI directory (usually C:\Program Files\Hewlett-Packard\nParCommands)
Step 2.
Move the string “%PEGASUS_HOME%\bin” from the front of the system path to the
end of the system path (right-click:
My Computer > Properties > Advanced > Environment
Variables
, and so on).
This should fix the problem for both the nPartition Tools and the other applications that
were relying on the incompatible version of OpenSLL. This problem will be fixed in a
future release of the nPartition Tools software.