HP Kayak XW A2-U2-W2 HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat
HP Kayak XW A2-U2-W2 Manual
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- HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 1
HP Kayak XW 0480 PC Workstation- Troubleshooting Your HP PC Workstation This section helps you deal with problems you may encounter when using your PC Workstation. - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 2
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems Pre-Boot Checks Using HP MaxiLife to Diagnose Problems The HP LCD can help you to diagnose problems in VRM 2 socket. Error! No Video Check that graphics card is installed correctly. - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 3
POST Phase HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems Following these checks, the POST (Power-On Self Test) sequence is initiated. One of the following screens will appear in this phase: HP KAYAK XWU No errors occurred. Error! - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 4
. Boot Steps Diags HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems System information is displayed is powered on. For support purposes, POST steps are shown as POST codes and displayed on the LCD as follows: HP KAYAK XU POST Code 24 - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 5
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems If an error is detected, an error screen appears indicating the problem. To continue viewing the test results of the other system components, press the control button. For example, if - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 6
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation HP DiagTools HP DiagTools DiagTools helps you to diagnose hardware-related problems on HP PCs and PC Workstations. It is a series of tools designed to help you to: • Check the configuration of your system and verify that it is - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 7
results, you will need to create a Support Ticket. This can then be sent, via email or fax, to your local or HP-dedicated Support Agent. For more information on how to use this utility, refer to the Vectra\ Kayak Hardware Diagnostics User's Guide, available on the HP World Wide Web Site, at http - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 8
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation If Your PC Workstation . • An error message and an icon appears on the LCD screen (refer to "Using HP MaxiLife to Diagnose Problems" on page 2). Display is Blank and There Are No Error Messages If your display is blank - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 9
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP Workstation or power-off the LAN. b) Refer to the User's Guide that came with your PC Workstation. Check that the memory modules )Check that the video card is properly installed. b )Refer to the manual that came with the video card. Check that - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 10
Your PC Workstation's Components HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly If your PC Workstation still does not start properly, remove all boards and accessories, except the hard disk drive and video board. Start the PC - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 11
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly Clearing the If the PC Workstation then starts, but POST still persists in reporting an - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 12
CAUTION HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation If You Cannot Turn Off Your off" in this case would risk a loss of information/data (refer to the Power menu in the HP Setup program). If you press the On/Off button for four seconds, the system will be automatically - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 13
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your PC Workstation Has a Hardware Problem Display Does Not Work Properly If Your Display Is Blurred or Unreadable If you have selected the wrong display type in your - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 14
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your Keyboard Does Mute and Volume keys, you may need to install the sound driver provided on the HP CD-ROM (in the \audio directory) supplied with your PC Workstation. • If you - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 15
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If the Flexible Disk Drive Utility (Symbios). For more information, refer to the SCSI Administrator's Guide available from HP's web site. If the Hard Disk Activity If the hard disk - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 16
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If the CD-ROM Drive Has a Problem The CD- > IDE Devices). No Sound from the CD-ROM Drive If you are having problems with sound when playing a CD: • Check that the volume control (if - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 17
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem The CD-ROM Drive Does not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button. To - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 18
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If Your PC Workstation Has a Software Problem If You Have Forgotten Your Hardware Password NOTE If you forget your operating system's password, refer to your operating system's - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 19
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If You Can PC Workstation Has an Audio Problem If you encounter problems with the audio on your PC Workstation, refer to the Using Sound guide preloaded onto your PC Workstation. - HP Kayak XW A2-U2-W2 | HP Kayak XW Series 04xx, Troubleshooting Your PC Workstat - Page 20
HP Kayak XW 0480 PC Workstation - Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If You Have a Network Problem If you have a problem with your PC Workstation's network, run the HPIEDIAG utility provided on the HP typing: HPIEDIAG the instructions on the screen.
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HP Kayak XW 0480 PC Workstation—
Troubleshooting Your
HP PC Workstation
This section helps you deal with problems you may encounter when
using your PC Workstation.