HP LaserJet 4250 Service Manual - Page 363
Numerical printer messages continued - 13 03
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Table 7-7 Numerical printer messages (continued) Control panel message Description Recommended action the print cartridge opens as you insert the cartridge. Replace any defective print cartridge. 4 For information about how to resolve a jam, see the specific numerical error codes in this table. 5 See Paper-path troubleshooting in this chapter. 13.01.00. or 13.03.00JAM IN TRAY x For help press or 13.03.00 Paper JAM open input trays then open and close top cover 13.01.00. or 13.03.00JAM IN TRAY x For help press or 13.03.00 Paper JAM open input trays then open and close top cover A page is jammed in tray X. 1 Press ( HELP button) for detailed A 13.01.00 error message indicates that information about clearing the jam. the media did not arrive at the pre-feed sensor (PS102) within the specified time. 2 Press ( UP ARROW button) and (DOWN ARROW button) to step through A 13.03.00 error message indicates that the the instructions. media did not arrive at the top-of-page sensor (PS103) within the specified time. 3 Check that the paper-out sensor in the specified tray is functioning correctly. NOTE The 13.01.00 error can 4 Clean the pickup roller. If it is worn or also be caused by the failure of the damaged, replace it. paper-level sensor (PS107). If this sensor fails, the lifter motor does 5 Clean the feed and separation rollers. If not rotate to lift the paper tray plate. any of the rollers are worn or damaged, replace them (always replace both rollers at the same time). This error can also be caused when the printer attempts to pick up media from a tray that is empty, but the paper-out sensing 6 Verify that the pre-feed sensor (PS102) is installed correctly. See Paper-feed assembly. mechanism for that tray has failed and the printer senses that the tray appears to be loaded. A page is jammed in tray X. A 13.01.00 error message indicates that the media did not arrive at the pre-feed sensor (PS102) within the specified time. A 13.03.00 error message indicates that the media did not arrive at the top-of-page sensor (PS103) within the specified time. If the actions listed above do not resolve the issue, continue with the following: 1 Open and close the specified tray while watching the control-panel display. A short delay should occur between when the tray closes and the tray-size message appears on the control-panel display. If there is no delay and you do not hear the tray-lift motor lift the tray plate into place, replace the stack position sensor (PS107, PS802, or SR2) in the tray. See Printer switches and sensors, 500-sheet feeder switches, sensors, solenoids, and PCAs, or 1,500-sheet feeder switches, sensors, solenoids, and PCAs. 2 Replace the tray X pickup solenoid. 3 Replace the tray 1 paper-pickup assembly. See Tray 1 paper-pickup assembly . Display-message troubleshooting 349