HP LaserJet 5200 Service Manual - Page 222

Control-panel messages Control panel message 10.32.YY UNAUTHORIZED SUPPLY Unauthorized supply in use alternates with For help press 10.XX.YY SUPPLY MEMORY ERROR For help press 11.XX INTERNAL CLOCK ERROR alternates with To continue press 13.12.00 JAM INSIDE DUPLEXER alternates with For help press 13.XX.YY JAM IN TRAY 1 alternates with Clear jam then press Description Recommended action A new, non-HP supply has been installed. This message appears until you install an HP supply or press . If you believe you purchased an HP supply, please go to www.hp.com/go/anticounterfeit. Service or repairs required as a result of using non-HP supplies are not covered under HP warranty. To continue printing, press . The first pending print job will be cancelled. The printer cannot read or write to the print- 1. Open the front door. cartridge memory tag, or the memory tag is missing. 2. Remove the print cartridge and reinstall it. 3. Close the front door. 4. Turn the printer off and then on. 5. Replace the print cartridge. 6. Replace the memory tag reader. The printer internal clock is not working correctly. You are prompted to set the date and time each time you turn the printer on. If the error persists, replace the formatter. XX Description: 01 Dead clock battery 02 Dead real-time clock A jam has occurred inside the duplexer. 1. Press to see step-by-step information. 2. Remove the duplexer. 3. Remove any media from inside the printer duplex area and duplexer. 4. Reinstall the duplexer. 5. For additional help, press . 6. Replace the duplexer. NOTE Not available for the HP LaserJet 5200L. A page is jammed in the multipurpose tray. XX Description: 02 05 YY Description: 00 1. Press to see step-by-step information. 2. Remove media from tray 1 and from inside the printer. 3. Confirm that the media guides and dial are in the correct position and match the media in the tray. 202 Chapter 6 Troubleshooting ENWW