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HP LaserJet 5200 Service Manual - Page 417

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first-sheet, troubleshooting 198 frequent 236 locations 227 media selection 221 output-bin, clearing 233 print-cartridge area, clearing 231 print-quality problems 238 recovery settings 229, 258, 273 Show Me How menu 262 trays, clearing 230 troubleshooting 223 wrapped fuser 215 Jetadmin, HP Web downloading 14 network configuration 24 supplies status 43 Jetdirect EIO print servers 27 Jetdirect embedded print server bad transmission errors 206 buffer overflow errors 205 configuration page 283 connecting to a network 27 critical errors 210 documentation 2 HP Web Jetadmin 14 LEDs 291 models including 3 settings 275 troubleshooting 299 Jetdirect print server part numbers 312 job storage settings 263, 271 L language, control panel settings 274 language, printer settings 272 languages, control panel overlays, part numbers 314 replacing overlay 84 settings 259 languages, printer error messages 211 PostScript, troubleshooting 304 settings 256 laser safety statement 390 laser statement (Finland) 391 laser-beam exposure stage, image formation operations 61 laser/scanner cautions for servicing 66 errors 207 image-formation operations 59 operations 55 removing and replacing 110 latent-image formation 60 leading edge detection 58 LEDs, diagnostic 291 left cover, removing 92 left front cover, removing 94 lenses, laser/scanner operations 55 letterhead specifications 221 life expectancies print cartridges 42, 44 lifter motor, locating 53 light print, troubleshooting 240 lights, control panel 8 lights, diagnostic 291 lines, troubleshooting black 242 scattered 247 white 246 links, embedded Web server 282 Linux downloading software 15 drivers 11 troubleshooting 303 load tray message 213 locked menus 210 long media extension, locating 6 loose toner, troubleshooting 243 low cartridge settings 257, 273 low-voltage power supply engine control system operations 52 part numbers 332 removing and replacing 151 lower back cover, removing 86 LSTR (last rotation) period 52 M Macintosh AppleTalk, disabling 26 direct connection setup 29 drivers supported 10 HP Printer Utility 13 installing software for direct connections 13 installing software for networks 13 removing software 14 settings, changing 12 software for 12 troubleshooting printing 301 main fan locating 53 removing and replacing 126 main motor locating 53, 228 pickup-and-feed system operations 56 removing and replacing 120 maintenance agreements 386 manual feed 214, 254, 267 manuals 2 margins, settings 268 media curled, troubleshooting 198, 221, 245 default settings 266 extension, locating 6 fuser modes 259, 269 Paper Handling menu 265 paper-handling configuration page 284 part numbers 313 pickup-and-feed system operations 56 selecting 16 Show Me How menu 262 size mismatch message 218 sizes supported 16 skewed, troubleshooting 245 trailing edge detection 52 tray 1 pickup operations 58 tray 2 pickup operations 57 tray configuration 218, 254, 271 tray selection 196, 198 troubleshooting 221, 238 types supported 18 unexpected size error messages 206 ENWW Index 397

Section	Page
Product information	21
Quick access to printer information	22
Printers at a glance	23
HP LaserJet 5200 Series printers	23
Features at a glance	24
Walkaround	26
Control-panel overview	28
Printer software	30
Printer drivers	30
Driver Autoconfiguration	30
Update Now	31
HP Driver Preconfiguration	31
Additional drivers	31
Opening the printer drivers	32
Software for Macintosh computers	32
Installing Macintosh printing system software for networks	33
Installing Macintosh printing system software for direct connections (USB)	33
To remove software from Macintosh operating systems	34
Software for networks	34
HP Web Jetadmin	34
UNIX	34
Linux	35
Utilities	35
HP Easy Printer Care Software	35
Embedded Web server	35
Other components and utilities	35
Selecting print media	36
Supported media sizes	36
Supported media types	38
Installation and configuration	39
What is in the box	40
Identification	41
Model and serial numbers	41
Site requirements	42
Physical specifications	42
Space requirements	42
Input/Output (I/O) configuration	43
Parallel configuration	43
USB configuration	43
Connecting the USB cable	43
Network configuration	44
Manually configuring TCP/IP parameters from the control panel	44
Setting an IP address	44
Setting the subnet mask	45
Setting the default gateway	45
Disabling network protocols (optional)	46
To enable or disable IPX/SPX	46
To enable or disable AppleTalk	46
To disable DLC/LLC	47
Enhanced I/O (EIO) configuration	47
HP Jetdirect EIO print servers	47
Connecting to a network or a computer	47
Installing printer memory	50
To install printer memory	50
Checking DIMM installation	54
Installing CompactFlash cards	55
Checking CompactFlash installation	59
Enabling memory (Windows only)	60
Maintenance	61
Managing supplies	62
Approximate print-cartridge replacement intervals	62
Managing the print cartridge	62
Print-cartridge life expectancy	62
Print-cartridge storage	62
HP print cartridges	62
HP policy on non-HP print cartridges	62
Print-cartridge authentication	63
HP fraud hotline and Web site	63
Checking supply levels	63
To check supplies by using the control panel	63
To check supplies by using HP Web Jetadmin	63
To check supplies using the embedded Web server	63
Replacing supplies and parts	64
Supply replacement guidelines	64
Life expectancy of consumable parts	64
Changing the print cartridge	64
To change the print cartridge	65
Cleaning the printer	68
Cleaning the printer manually	69
Cleaning the paper path using the printer control panel	69
Cleaning spilled toner	70
Vacuum specifications	70
Theory of operation	71
Engine control system	72
Power-on sequence	73
Motors, fans, and solenoids	73
Laser/scanner system	75
Pickup-and-feed-system	76
Cassette (tray 2) pickup mechanism	77
Multipurpose-tray (tray 1) pickup mechanism	78
Jam detection	78
Image-formation system	79
Image-formation process	80
Latent-image formation block	80
Step 1: primary charging	80
Step 2: laser-beam exposure	81
Development block	81
Step 3: developing	81
Transfer block	81
Step 4: image transfer	81
Step 5: separation from the drum	82
Fixing block	82
Step 6: fusing	82
Drum-cleaning block	82
Step 7: drum cleaning	82
Print cartridge	83
Print-cartridge activation	83
Removal and replacement	85
Removal and replacement strategy	86
Introduction	86
Required tools	86
Types of screws	87
Service approach	87
Before performing service	88
After performing service	88
Parts removal order	88
Customer self-repair parts	90
Tray 1 pickup roller	90
Tray 2 pickup roller	92
Tray 2 separation pad	93
Tray 3 retard roller	94
Tray 3 pickup and feed rollers	95
Formatter	96
CompactFlash cards	97
DIMMs	100
Control-panel overlay	104
Duplexer	104
External doors, covers, and panels	106
Right cover	106
Lower back cover	106
Face-up bin	107
Top cover	109
Left cover	112
Left front cover	114
Face-down cover	115
Tray 2	116
Right front cover	116
Right lower cover	117
DC controller cover	120
Cartridge door unit	120
Control panel	128
Internal assemblies	130
Laser/scanner	130
Formatter	131
Fuser	132
Cassette-paper pickup unit	133
Face-down delivery unit	138
Main motor	140
Fuser motor	145
Main fan	146
Sub fan	149
Registration unit	154
Transfer roller	155
Paper-feed unit	156
Printed circuit assemblies (PCAs)	159
DC controller	159
High-voltage power supply	162
Low-voltage power supply PCA	171
Duplexer	175
Duplexer	175
Duplexer left cover	176
Duplexer right cover	177
Duplexer top cover	178
Duplexer back cover	179
Duplexer feed motor	181
Duplexer fan	184
Duplexer PCA	187
500-sheet feeder	189
500-sheet feeder front cover	189
500-sheet feeder left front cover	190
500-sheet feeder left cover	190
500-sheet feeder right front cover	192
500-sheet feeder right cover	193
500-sheet feeder rear dust cover	195
500-sheet feeder paper-pickup unit	196
500-sheet feeder lifter drive unit	200
500-sheet feeder drive unit	202
500-sheet feeder drive PCA	206
500-sheet feeder pickup motor	206
Troubleshooting	209
Introduction	211
Basic troubleshooting checklist	212
Factors that affect printer performance	212
Troubleshooting flowchart	213
Step 1: Does READY appear on the control-panel display?	213
Step 2: Can you print a configuration page?	213
Step 3: Can you print from a program?	214
Step 4: Does the job print as expected?	215
Step 5: Does the printer select the trays?	216
Solving general printing problems	218
Control-panel message types	221
Control-panel messages	222
Replacement-parts configuration	240
Formatter and DC controller	240
Formatter (new)	240
DC controller (new or previously installed in another printer)	240
Formatter	240
Guidelines for using paper	241
Printing special pages	242
Data collection	243
General paper-path troubleshooting	244
Paper-path checklist	244
Jams in tray 1	245
Jams in tray 2 or the optional 500-sheet feeder	245
Common causes of jams	246
Jam locations	247
Jam recovery	249
Clearing jams	250
Clearing jams from the input-tray areas	250
Clearing jams from the print-cartridge area	251
Clearing jams from the output-bin areas	253
Clearing jams from the optional duplexer	255
Solving repeated jams	256
Troubleshooting print-quality problems	258
Print-quality problems associated with media	258
Print-quality problems associated with the environment	258
Print-quality problems associated with jams	258
Image-defect examples	258
Light print (partial page)	260
Light print (entire page)	260
Specks	261
Dropouts	261
Lines	262
Gray background	262
Toner smear	263
Loose toner	263
Repeating defects	264
Repeating image	264
Misformed characters	264
Page skew	265
Curl or wave	265
Wrinkles or creases	266
Vertical white lines	266
Tire tracks	267
White spots on black	267
Scattered lines	267
Blurred print	268
Random image repetition	268
Interface troubleshooting	270
Communication checks	270
AUTOEXEC.BAT standard configurations	270
Parallel MS-DOS commands	270
Printer Job Language (PJL) commands	270
@PJL [Enter]	270
UEL	271
@PJL COMMENT	271
@PJL INFO CONFIG	271
@PJL INFO ID	271
@PJL INFO USTATUS	271
@PJL INFO PAGECOUNT	271
@PJL JOB	271
@PJL EOJ	272
@PJL ECHO	272
@PJL USTATUS JOB=ON/OFF	272
@PJL USTATUSOFF	272
Changing printer-control-panel configuration settings	273
Changing control-panel settings	273
To change a control-panel setting	273
Show address	273
Tray-behavior options	274
Sleep Delay	275
Personality	276
Clearable warnings	276
Auto continue	277
Cartridge low	277
Cartridge-out response	277
Jam recovery	278
RAM disk	278
Language	279
Fuser modes	279
Using the control-panel menus	281
To use the menus	281
Show Me How menu	282
Retrieve Job menu	283
Information menu	284
Paper Handling menu	285
Configure Device menu	286
Printing submenu	286
Print Quality submenu	288
System Setup submenu	291
I/O submenu	295
Resets submenu	296
Diagnostics menu	297
Service menu	298
Tools for troubleshooting	299
Using the configuration page	299
Using the embedded Web server	300
Accessing the embedded Web server	301
Information tab	301
Settings tab	301
Setting the real-time clock	302
Networking tabs	302
Other links	302
Configuration pages	303
Configuration page	303
HP embedded Jetdirect page	303
Paper-handling configuration page	304
Finding important information on the configuration page	304
Print the supplies status page	305
Print the usage page	306
Print the file directory page	308
Print the PCL font list page	309
Print the PS font list page	310
Diagnostics	311
Embedded HP Jetdirect LEDs	311
Heartbeat LED	312
Printer resets	313
Cold reset	313
To perform a cold reset	313
NVRAM initialization	313
To initialize NVRAM	314
Perform the self test	314
Save + Restore	314
Replacing the formatter and the DC controller	315
Replacing the formatter only	315
Replacing the DC controller only	316
Service menu (service PIN codes)	316
Service ID	317
Restoring the Service ID	317
Converting the Service ID to an actual date	317
Test pages	318
Engine-test page	318
Formatter-test page	318
Troubleshooting network printing problems	319
Troubleshooting common Windows problems	320
Troubleshooting common Macintosh problems	321
Troubleshooting Linux problems	323
Troubleshooting common PostScript problems	324
General problems	324
Parts and diagrams	329
Parts	330
How to use the parts lists and diagrams	331
Types of screws	331
Related documentation and software	332
Accessories and supplies	332
External panels and covers	336
Internal components	340
Paper-feed assembly	346
Face-up delivery assembly	348
Face-down delivery assembly	350
PCAs	352
Fuser	354
Cassette (tray 2)	356
Cassette (tray 2) paper-pickup assembly	358
500-sheet feeder cassette (tray 3)	360
500-sheet feeder, cassette, external panels and covers	362
500-sheet feeder internal components	364
500-sheet feeder paper-pickup assembly	366
500-sheet feeder drive assembly	368
500-sheet feeder lifter-drive assembly	370
500-sheet feeder PCA	372
Duplexer	374
Duplexing PCA assembly	378
Duplexing-feed drive assembly	380
Alphabetical parts list	382
Numerical parts list	389
Printer specifications	397
Electrical specifications	398
Power-consumption specifications	399
Acoustic specifications	400
Operating-environment specifications	401
Product warranty	403
Hewlett-Packard Limited Warranty Statement	404
Availability of support and service	405
HP maintenance agreements	406
Next-Day Onsite Service	406
Regulatory statements	407
FCC regulations	408
Declaration of conformity	409
Safety statements	410
Laser safety	410
Canadian DOC regulations	410
EMI statement (Korea)	410
VCCI statement (Japan)	410
Power cord statement (Japan)	410
Laser statement for Finland	411

Match case Limit results 1 per page

first-sheet, troubleshooting

198

frequent

236

locations

227

media selection

221

output-bin, clearing

233

print-cartridge area, clearing

231

print-quality problems

238

recovery settings

229, 258,

273

Show Me How menu

262

trays, clearing

230

troubleshooting

223

wrapped fuser

215

Jetadmin, HP Web

downloading

network configuration

supplies status

Jetdirect EIO print servers

Jetdirect embedded print server

bad transmission errors

206

buffer overflow errors

205

configuration page

283

connecting to a network

critical errors

210

documentation

HP Web Jetadmin

LEDs

291

models including

settings

275

troubleshooting

299

Jetdirect print server part numbers

312

job storage settings

263, 271

language, control panel

settings

274

language, printer

settings

272

languages, control panel

overlays, part numbers

314

replacing overlay

settings

259

languages, printer

error messages

211

PostScript, troubleshooting

304

settings

256

laser safety statement

390

laser statement (Finland)

391

laser-beam exposure stage, image

formation operations

laser/scanner

cautions for servicing

errors

207

image-formation operations

operations

removing and replacing

110

latent-image formation

leading edge detection

LEDs, diagnostic

291

left cover, removing

left front cover, removing

lenses, laser/scanner operations

letterhead specifications

221

life expectancies

print cartridges

42, 44

lifter motor, locating

light print, troubleshooting

240

lights, control panel

lights, diagnostic

291

lines, troubleshooting

black

242

scattered

247

white

246

links, embedded Web server

282

Linux

downloading software

drivers

troubleshooting

303

load tray message

213

locked menus

210

long media extension, locating

loose toner, troubleshooting

243

low cartridge settings

257, 273

low-voltage power supply

engine control system

operations

part numbers

332

removing and replacing

151

lower back cover, removing

LSTR (last rotation) period

Macintosh

AppleTalk, disabling

direct connection setup

drivers supported

HP Printer Utility

installing software for direct

connections

installing software for networks

removing software

settings, changing

software for

troubleshooting printing

301

main fan

locating

removing and replacing

126

main motor

locating

53, 228

pickup-and-feed system

operations

removing and replacing

120

maintenance agreements

386

manual feed

214, 254, 267

manuals

margins, settings

268

media

curled, troubleshooting

198,

221, 245

default settings

266

extension, locating

fuser modes

259, 269

Paper Handling menu

265

paper-handling configuration

page

284

part numbers

313

pickup-and-feed system

operations

selecting

Show Me How menu

262

size mismatch message

218

sizes supported

skewed, troubleshooting

245

trailing edge detection

tray 1 pickup operations

tray 2 pickup operations

tray configuration

218, 254,

271

tray selection

196, 198

troubleshooting

221, 238

types supported

unexpected size error messages

206

ENWW

Index

397