HP LaserJet P1009 HP LaserJet P1000 and P1500 Series - User Guide - Page 87

Common Macintosh problems

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Common Macintosh problems Table 7-4 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The software might not have been installed or was installed incorrectly. Make sure that the PM and PE plug-ins are in the following hard-drive folder: Library/Printers/hp/laserjet/. If necessary, reinstall the software. See the Getting Started Guide. The device name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer Setup Utility. Cause Solution The device might not be ready. Make sure that the cables are connected correctly, the device is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous or Bonjour is selected, depending on the type of connection that exists between the device and the computer. The wrong device name, IP address, or Rendezvous or Bonjour host name is being used. Print a configuration page to check the device name, IP address, or Rendezvous or Bonjour host name. Verify that the name, IP address, or Rendezvous or Bonjour host name on the configuration page matches the device name, IP address, or Rendezvous or Bonjour host name in the Print Center or Printer Setup Utility. The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable. The printer driver does not automatically set up your selected device in the Print Center or Printer Setup Utility. Cause Solution The device might not be ready. The software might not have been installed or was installed incorrectly. Make sure that the cables are connected correctly, the device is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the Getting Started Guide. The PostScript Printer Description (PPD) file is corrupt. The device might not be ready. Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide. Make sure that the cables are connected correctly, the device is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable. ENWW Common Macintosh problems 77

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Common Macintosh problems
Table 7-4
Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The software might not have been installed or was installed
incorrectly.
Make sure that the PM and PE plug-ins are in the following hard-drive
folder:
Library/Printers/hp/laserjet/<product_name>
. If
necessary, reinstall the software. See the
Getting Started Guide
.
The device name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer
Setup Utility.
Cause
Solution
The device might not be ready.
Make sure that the cables are connected correctly, the device is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected.
Make sure that USB, IP Printing, or Rendezvous or Bonjour is
selected, depending on the type of connection that exists between
the device and the computer.
The wrong device name, IP address, or Rendezvous or Bonjour host
name is being used.
Print a configuration page to check the device name, IP address, or
Rendezvous or Bonjour host name. Verify that the name, IP address,
or Rendezvous or Bonjour host name on the configuration page
matches the device name, IP address, or Rendezvous or Bonjour
host name in the Print Center or Printer Setup Utility.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up your selected device in the Print Center or Printer Setup Utility.
Cause
Solution
The device might not be ready.
Make sure that the cables are connected correctly, the device is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The software might not have been installed or was installed
incorrectly.
Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj
, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the
Getting Started Guide
.
The PostScript Printer Description (PPD) file is corrupt.
Delete the PPD file from the following hard-drive folder:
Library/
Printers/PPDs/Contents/Resources/<lang>.lproj
,
where <lang> is the two-letter language code for the language that
you are using. Reinstall the software. See the
Getting Started
Guide
.
The device might not be ready.
Make sure that the cables are connected correctly, the device is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a high-quality cable.
ENWW
Common Macintosh problems
77