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HP LaserJet P1009 HP LaserJet P1000 and P1500 Series - User Guide - Page 88

Problems with Mac OS X continued, Table 7-4

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Table 7-4 Problems with Mac OS X (continued) A print job was not sent to the device that you wanted. Cause Solution The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs. The wrong device name or IP address is being used. Another device with the same or similar name, IP address, or Rendezvous or Bonjour host name might have received your print job. Print a configuration page to check the device name, IP address, or Rendezvous or Bonjour host name. Verify that the name, IP address, or Rendezvous or Bonjour host name on the configuration page matches the device name, IP address, or Rendezvous or Bonjour host name in the Print Center or Printer Setup Utility. You are unable to print from a third-party USB card. Cause This error occurs when the software for USB printers is not installed. Solution When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X V10.2 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple. Hardware troubleshooting ● Check that the device is turned on. ● Verify that the USB cable is connected correctly. ● Check that you are using the appropriate high-speed USB cable. ● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer. ● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer. NOTE: The iMac keyboard is a nonpowered USB hub. 78 Chapter 7 Problem solving ENWW

Section	Page
Product information	11
Product configurations	12
Product features	13
Identify product parts	14
HP LaserJet P1000 Series	14
HP LaserJet P1500 Series	15
Control panel	17
HP LaserJet P1000 Series	18
HP LaserJet P1500 Series	19
Product software	21
Supported operating systems	22
Supported network systems (HP LaserJet P1500 network models only)	23
Device connections	24
USB connections	24
Network connections (HP LaserJet P1500 network models only)	24
Connect the device to the network	24
Install the software for the network device	25
Software for Windows	26
Windows printer drivers	26
Printer preferences (driver)	26
Printer properties online Help	26
Print-setting priorities	26
Additional Windows driver types (HP LaserJet P1500 network models)	26
Install the Windows printer software	26
To install printer software for Windows Server 2003 (print driver only), Windows 98SE, and Me (drive ...	26
To install printer software for Windows 2000 and XP	27
Change printer-driver settings for Windows	27
Embedded Web server (HP LaserJet P1500 network models only)	27
Software for Macintosh	28
Macintosh printer drivers	28
Install the Macintosh printer driver	28
Configure the Macintosh printer driver	28
Supported paper and other media	31
Understand media use	32
Supported media sizes	33
Select print media	34
Media that can damage the device	34
Media to avoid	34
Special media for printing	35
Envelopes	35
Labels	35
Transparencies	35
Letterhead or preprinted forms	36
Heavy paper	36
Print tasks	37
Print-quality settings	38
Load media	39
Priority feed slot (HP LaserJet P1006/P1009/P1500 Series only)	39
Main input tray	39
Tray adjustment for short media (HP LaserJet P1002/P1003/P1004/P1005 only)	39
Print on special media	41
Change print driver to match your media size and type	41
Print Types and tray capacity	41
Printing on both sides of the paper (manual two-sided printing)	42
Printing multiple pages on a single sheet of paper (N-up printing)	44
Printing booklets	44
Printing watermarks	45
Printing mirror images	46
Canceling a print job	47
Managing and maintenance	49
Replace the print cartridge	50
Printer information pages	52
Demo page	52
Configuration page	52
Supplies Status page	52
Embedded Web server (HP LaserJet P1500 network models only)	53
Open the embedded Web server	53
Information tab	54
Settings tab	54
Networking tab	54
Links	54
Manage supplies	55
Supplies life	55
Check and order supplies	55
Supplies storage guidelines	55
Replace and recycle supplies	55
Redistribute toner	56
HP policy on non-HP supplies	56
Reset the device for non-HP supplies	56
HP anti-counterfeit supplies Web site	56
Clean the device	57
Clean the print-cartridge area	57
Clean the device paper path	59
Change the pickup roller	60
Clean the pickup roller	63
Change the printer separation pad	64
EconoMode	67
Problem solving	69
Problem-solving checklist	70
Step 1: Is the device set up correctly?	70
Step 2: Is the Ready light on?	70
Step 3: Can you print a configuration page?	70
Step 4: Is the print quality acceptable?	71
Step 5: Is the device communicating with the computer?	71
Step 6: Does the printed page look like you expected?	71
Contact HP support	72
Status-light patterns	73
Clearing jams	76
Typical media jam locations	76
Removing a jammed page	76
Improve print quality	79
Light print or faded	79
Toner specks	79
Dropouts	79
Vertical lines	80
Gray background	80
Toner smear	80
Loose toner	81
Vertical repetitive defects	81
Misformed characters	81
Page skew	82
Curl or wave	82
Wrinkles or creases	82
Toner-scatter outline	82
Media problem-solving	83
Printed page is different from what appeared on screen	84
Garbled, incorrect, or incomplete text	84
Missing graphics or text, or blank pages	84
Page format is different than on another HP LaserJet printer	84
Graphics quality	85
Printer software problems	86
Common Macintosh problems	87
Network-setup problem-solving	89
Accessories and consumables	91
Order supplies and accessories	92
Service and support	93
Hewlett-Packard limited warranty statement	94
Customer self repair warranty service	95
Hewlett-Packard software license agreement	96
Limited warranty for print cartridges and image drums	97
HP Customer Care	98
Availability of support and service	100
HP Care Pack™ Services and Service Agreements	100
Guidelines for repacking the device	101
Device specifications	103
Regulatory information	105
FCC compliance	106
Declaration of Conformity statements for HP LaserJet P1000 Series	107
Declaration of Conformity statements for HP LaserJet P1500 Series	108
Regulatory statements	109
Laser safety statement	109
Canadian DOC regulations	109
Korean EMI statement	109
Laser statement for Finland	110
Substances Table (China)	111
Environmental product stewardship program	112
Protecting the environment	112
Ozone production	112
Power consumption	112
Toner consumption	112
Paper use	112
Plastics	112
HP LaserJet print supplies	112
Return and recycling instructions	113
United States and Puerto Rico	113
Multiple returns (two to eight cartridges)	113
Single returns	113
Shipping	113
Non-US returns	113
Paper	113
Material restrictions	113
Disposal of waste equipment by users in private households in the European Union	114
Material Safety Data Sheet (MSDS)	114
For more information	114

Match case Limit results 1 per page

A print job was not sent to the device that you wanted.

Cause

Solution

The print queue might be stopped.

Restart the print queue. Open

print monitor

and select

Start Jobs

The wrong device name or IP address is being used. Another device

with the same or similar name, IP address, or Rendezvous or Bonjour

host name might have received your print job.

Print a configuration page to check the device name, IP address, or

Rendezvous or Bonjour host name. Verify that the name, IP address,

or Rendezvous or Bonjour host name on the configuration page

matches the device name, IP address, or Rendezvous or Bonjour

host name in the Print Center or Printer Setup Utility.

You are unable to print from a third-party USB card.

Cause

Solution

This error occurs when the software for USB printers is not

installed.

When adding a third-party USB card, you might need the Apple USB

Adapter Card Support software. The most current version of this

software is available from the Apple Web site.

When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause

Solution

This problem is caused by either a software or a hardware

component.

Software troubleshooting

●

Check that your Macintosh supports USB.

●

Verify that your Macintosh operating system is Mac OS X V10.2

or later.

●

Ensure that your Macintosh has the appropriate USB software

from Apple.

Hardware troubleshooting

●

Check that the device is turned on.

●

Verify that the USB cable is connected correctly.

●

Check that you are using the appropriate high-speed USB cable.

●

Ensure that you do not have too many USB devices drawing

power from the chain. Disconnect all of the devices from the

chain, and connect the cable directly to the USB port on the host

computer.

●

Check to see if more than two nonpowered USB hubs are

connected in a row on the chain. Disconnect all of the devices

from the chain and connect the cable directly to the USB port on

the host computer.

NOTE:

The iMac keyboard is a nonpowered USB hub.

Table 7-4

Problems with Mac OS X (continued)

Chapter 7

Problem solving

ENWW