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HP LaserJet Pro CP1025 HP LaserJet Pro CP1020 - User Guide - Page 137

Solve product software problems, Problem, Solution, Printer, Close, Disable

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Solve product software problems Problem A printer driver for the product is not visible in the Printer folder An error message was displayed during the software installation The product is in Ready mode, but nothing prints Solution ● Restart the computer to restart the spooler process. If the spooler has crashed, no printer drivers will appear in the Printers folder. ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. ● Try plugging the USB cable into a different USB port on the computer. ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable. ● Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software. ● If necessary, run the Disk Defragmenter, and reinstall the product software. ● Print a Configuration page, and verify the product functionality. ● Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable. ● If trying to connect through a wireless connection, make sure the network cable is not connected. ENWW Solve product software problems 125

Section	Page
Product basics	13
Product comparison	14
Environmental features	14
Accessibility features	15
Product views	16
Product front view	16
Product back view	17
Serial number and model number location	17
Control panel layout	18
Software for Windows	19
Supported operating systems for Windows	20
Supported printer drivers for Windows	20
Change print job settings for Windows	21
Change printer-driver settings for Windows	22
Change the settings for all print jobs until the software program is closed	22
Change the default settings for all print jobs	22
Change the product configuration settings	22
Remove software for Windows	23
Supported utilities for Windows (network models only)	24
Use the product with Mac	25
Software for Mac	26
Supported operating systems for Mac	26
Supported printer drivers for Mac	26
Install software for Mac operating systems	26
Install software for Mac computers connected directly to the product	26
Install software for Mac computers on a wired network	27
Configure the IP address	27
Install the software	27
Install software for Mac computers on a wireless network	28
Connect the product to a wireless network using WPS	28
Connect the product to a wireless network using a USB cable	28
Remove software from Mac operating systems	28
Change printer-driver settings for Mac	29
Software for Mac computers	30
Supported utilities for Mac (network models only)	30
HP Utility for Mac	30
Open the HP Utility	30
HP Utility features	30
Supported utilities for Mac	30
HP Embedded Web Server	30
Print with Mac	31
Cancel a print job with Mac	31
Change the paper size and type with Mac	31
Resize documents or print on a custom paper size with Mac	31
Create and use printing presets with Mac	31
Print a cover page with Mac	32
Print multiple pages on one sheet of paper with Mac	32
Print on both sides of the page (duplex) with Mac	33
Set the color options with Mac	33
Connect the product	35
Supported network operating systems (network models only)	36
Printer sharing disclaimer	36
Connect with USB	37
CD installation	37
Connect to a network (network models only)	38
Supported network protocols	38
Install the product on a wired network	38
Configure the IP address	38
Install the software	39
Install the product on a wireless network	39
Connect the product to a wireless network using WPS	39
Connect the product to a wireless network using a USB cable	40
Install the software for a wireless product currently on the network	40
Disconnect from the wireless network	40
Reduce interference on a wireless network	41
Advanced wireless setup	41
Wireless communication modes	41
Wireless security	42
Install the product on an ad-hoc wireless network	43
Configure network settings	43
View or change network settings	43
Paper and print media	45
Understand paper use	46
Special paper guidelines	46
Change the printer driver to match the paper type and size	48
Supported paper sizes	49
Supported paper types	51
Load paper trays	53
Load the input tray	53
Tray capacity	54
Paper orientation for loading trays	54
Print tasks	55
Cancel a print job with Windows	56
Basic print tasks with Windows	57
Open the printer driver with Windows	57
Get help for any printing option with Windows	57
Change the number of print copies with Windows	58
Save custom print settings for reuse with Windows	58
Use a printing shortcut with Windows	58
Create printing shortcuts	59
Improve print quality with Windows	61
Select the page size with Windows	61
Select a custom page size with Windows	62
Select the paper type with Windows	62
Print on both sides (duplex) with Windows	62
Print on both sides manually	62
Print multiple pages per sheet with Windows	64
Select page orientation with Windows	66
Set color options with Windows	68
Additional print tasks with Windows	69
Print colored text as black (grayscale) with Windows	69
Print on preprinted letterhead or forms with Windows	70
Print on special paper, labels, or transparencies with Windows	72
Print the first or last page on different paper with Windows	74
Scale a document to fit page size with Windows	75
Add a watermark to a document with Windows	77
Create a booklet with Windows	77
Color	79
Adjust color	80
Change the color theme for a print job	80
Change the color options	80
Manual color options	81
Match colors	83
Manage and maintain the product	85
Print information pages	86
Print the configuration page	86
Print the supplies status page	86
Use the HP Embedded Web Server (network models only)	87
Open the HP Embedded Web Server	87
HP Embedded Web Server features	87
Product security features	89
Lock the product	89
Assign a system password	89
Economy settings	90
Set Auto-On/Auto-Off mode	90
Manage supplies and accessories	91
Print when a print cartridge or imaging drum is at estimated end of life	91
Supplies messages	91
Enable or disable the At Very Low settings	91
Manage print cartridges and imaging drums	92
Print-cartridge and imaging drum storage	92
HP policy on non-HP supplies	92
HP fraud hotline and Web site	92
Recycle supplies	92
Print cartridge layout	92
Imaging drum layout	93
Replacement instructions	94
Replace the print cartridges	94
Replace the imaging drum	98
Clean the product	102
Clean the paper path	102
Clean the exterior	102
Product updates	102
Solve problems	103
Self help	104
Solve problems checklist	105
Step 1: Make sure that the product is set up correctly	105
Step 2: Check the cabling or wireless connection (network models only)	105
Step 3: Check to see if any control-panel lights are lit	105
Step 4: Check the paper	105
Step 5: Check the software	106
Step 6: Test print functionality	106
Step 7: Check the supplies	106
Step 8: Try sending a print job from a computer	106
Factors that affect product performance	107
Restore factory settings	108
Interpret control panel light patterns	109
Status alert messages	112
Paper feeds incorrectly or becomes jammed	117
The product does not pick up paper	117
The product picks up multiple sheets of paper	117
Prevent paper jams	117
Clear jams	118
Jam locations	119
Clear jams from the output bin	119
Clear jams from the rear door	120
Clear jams from the input tray	121
Improve print quality	123
Use the correct paper type setting in the printer driver	123
Change the paper type setting for Windows	123
Change the paper type setting for Mac	123
Adjust color settings in the printer driver	124
Change the color theme for a print job	124
Change the color options	124
Use paper that meets HP specifications	125
Print a cleaning page	126
Calibrate the product to align colors	126
Check the print cartridges	126
Print the Supplies Status page	128
Interpret the Print Quality Page	129
Inspect the print cartridge and imaging drum for damage	129
Repeating defects	130
The product does not print or it prints slowly	131
The product does not print	131
The product prints slowly	131
Solve connectivity problems	132
Solve direct-connect problems	132
Solve network problems	132
Poor physical connection	132
The computer is using the incorrect IP address for the product	132
The computer is unable to communicate with the product	133
The product is using incorrect link and duplex settings for the network	133
New software programs might be causing compatibility problems	133
The computer or workstation might be set up incorrectly	133
The product is disabled, or other network settings are incorrect	133
Solve wireless network problems	134
Wireless connectivity checklist	134
The product does not print after the wireless configuration completes	134
The product does not print, and the computer has a third-party firewall installed	135
The wireless connection does not work after moving the wireless router or product	135
Cannot connect more computers to the wireless product	135
The wireless product loses communication when connected to a VPN	135
The network does not appear in the wireless networks list	135
The wireless network is not functioning	135
Solve product software problems	137
Solve common Mac problems	138
The printer driver is not listed in the Print & Fax list	138
The product name does not appear in the product list in the Print & Fax list	138
The printer driver does not automatically set up the selected product in the Print & Fax list	138
A print job was not sent to the product that you wanted	138
When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...	139
You are using a generic printer driver when using a USB connection	139
Supplies and accessories	141
Order parts, accessories, and supplies	142
Part numbers	142
Print cartridges	142
Imaging drums	142
Cables and interfaces	142
Service and support	143
Hewlett-Packard limited warranty statement	144
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	146
HP's LaserJet imaging drum limited warranty statement for replacement imaging drums	147
Data stored on the print cartridge and imaging drum	148
End User License Agreement	149
OpenSSL	151
Customer support	151
Repack the product	152
Specifications	153
Physical specifications	154
Power consumption, electrical specifications, and acoustic emissions	154
Environmental specifications	154
Regulatory information	155
FCC regulations	156
Environmental product stewardship program	157
Protecting the environment	157
Ozone production	157
Power consumption	157
Paper use	157
Plastics	157
HP LaserJet print supplies	157
Return and recycling instructions	158
United States and Puerto Rico	158
Multiple returns (more than one cartridge)	158
Single returns	158
Shipping	158
Residents of Alaska and Hawaii	158
Non-U.S. returns	158
Paper	159
Material restrictions	159
Disposal of waste equipment by users in private households in the European Union	159
Chemical substances	159
Material Safety Data Sheet (MSDS)	159
For more information	159
Declaration of conformity (base models)	160
Declaration of conformity (wireless models)	162
Safety statements	164
Laser safety	164
Canadian DOC regulations	164
VCCI statement (Japan)	164
Power cord instructions	164
Power cord statement (Japan)	164
EMC statement (Korea)	164
Laser statement for Finland	165
GS statement (Germany)	165
Substances Table (China)	166
Restriction on Hazardous Substances statement (Turkey)	166
Additional statements for wireless products	167
FCC compliance statement—United States	167
Australia statement	167
Brazil ANATEL statement	167
Canadian statements	167
European Union regulatory notice	167
Notice for use in France	168
Notice for use in Russia	168
Korean statement	168
Taiwan statement	168