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HP OMEN Transcend 16 User Guide - Page 64

Installing HP PC Hardware Diagnostics Windows

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3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool downloads to the selected location. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. NOTE: For some products, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 55. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated. For assistance in solving the problem, complete one of these tasks: ● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. ● Contact support, and provide the failure ID code. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow this procedure. 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 55. b. Hard drive c. BIOS 54 Chapter 10 Using HP PC Hardware Diagnostics

Section	Page
Getting started	11
Best practices	11
More HP resources	11
Getting to know your computer	13
Locating hardware	13
Locating software	13
Right side	13
Left side	14
Display	15
Low blue light mode (select products only)	15
Wake-on-voice (select products only)	15
Keyboard area	17
Touchpad settings and components	17
Touchpad settings	17
Adjusting touchpad settings	17
Turning on the touchpad	17
Touchpad components	17
Lights	18
Special keys	19
Action keys	21
HP OMEN Gaming Hub	22
Rear	23
Bottom	24
Labels	25
Connecting to a network	27
Connecting to a wireless network	27
Using the wireless controls	27
Airplane mode key	27
Operating system controls	27
Connecting to a WLAN	27
Using HP Mobile Broadband (select products only)	28
Locating mobile operator settings	28
Connecting with HP Mobile Broadband	29
Using eSIM (select products only)	29
Using GPS (select products only)	29
Using Bluetooth wireless devices (select products only)	29
Connecting Bluetooth devices	30
Connecting to a wired network—LAN (select products only)	30
Enjoying entertainment features	31
Using the camera	31
Using the HyperX Cloud II Core Wireless headset (select products only)	31
Using audio	32
Connecting speakers	32
Connecting headphones	32
Connecting headsets	33
Using sound settings	33
Sound settings	33
Audio settings	33
Using video	33
Connecting a Thunderbolt device using a USB Type-C cable	34
Connecting video devices using an HDMI cable (select products only)	34
Connecting a high-definition TV or monitor using HDMI	34
Setting up HDMI audio	35
Turn on HDMI audio	35
Return audio to computer speakers	36
Discovering and connecting to Miracast-compatible wireless displays (select products only)	36
Using data transfer	36
Connecting devices to a USB Type-C port (select products only)	36
Navigating the screen	38
Using touchpad and touch screen gestures	38
Tap	38
Two-finger pinch zoom	38
Two-finger slide (touchpad and precision touchpad)	39
Two-finger tap (touchpad and precision touchpad)	39
Three-finger tap (touchpad and precision touchpad)	39
Four-finger tap (touchpad and precision touchpad)	40
Three-finger swipe (touchpad and precision touchpad)	40
Four-finger swipe (precision touchpad)	40
One-finger slide (touch screen)	41
Using an optional keyboard or mouse	41
Using an on-screen keyboard (select products only)	41
Managing power	42
Using Sleep and Hibernation	42
Initiating and exiting Sleep	42
Initiating and exiting Hibernation (select products only)	43
Shutting down (turning off) the computer	43
Using the Power icon	44
Running on battery power	44
Using HP Fast Charge (select products only)	44
Displaying battery charge	44
Finding battery information in HP Support Assistant (select products only)	45
Conserving battery power	45
Identifying low battery levels	45
Resolving a low battery level	46
Resolving a low battery level when external power is available	46
Resolving a low battery level when no power source is available	46
Resolving a low battery level when the computer cannot exit Hibernation	46
Factory-sealed battery	46
Running on external power	46
Maintaining your computer	48
Improving performance	48
Using Disk Defragmenter	48
Using Disk Cleanup	48
Using HP 3D DriveGuard (select products only)	48
Identifying HP 3D DriveGuard status	49
Updating programs and drivers	49
Updating both programs and drivers	49
Updating programs only	49
Updating drivers only	49
Cleaning your computer	50
Enabling HP Easy Clean (select products only)	50
Removing dirt and debris from your computer	50
Cleaning your computer with a disinfectant	51
Caring for wood veneer (select products only)	52
Traveling with or shipping your computer	52
Securing your computer and information	54
Using passwords	54
Setting Windows passwords	54
Setting Setup Utility (BIOS) passwords	55
Using Windows Hello (select products only)	56
Using internet security software	56
Using antivirus software	56
Using firewall software	56
Installing software updates	57
Using HP TechPulse (select products only)	57
Securing your wireless network	57
Backing up your software applications and information	57
Using an optional security cable (select products only)	58
Using Setup Utility (BIOS)	59
Starting Setup Utility (BIOS)	59
Updating Setup Utility (BIOS)	59
Determining the BIOS version	59
Preparing for a BIOS update	60
Downloading a BIOS update	60
Installing a BIOS update	60
Using HP PC Hardware Diagnostics	62
Using HP PC Hardware Diagnostics Windows (select products only)	62
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	62
Accessing HP PC Hardware Diagnostics Windows	62
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	62
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	63
Downloading HP PC Hardware Diagnostics Windows	63
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	63
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	63
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	63
Installing HP PC Hardware Diagnostics Windows	64
Using HP PC Hardware Diagnostics UEFI	64
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	64
Starting HP PC Hardware Diagnostics UEFI	64
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)	65
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	65
Downloading the latest HP PC Hardware Diagnostics UEFI version	65
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	65
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	66
Downloading Remote HP PC Hardware Diagnostics UEFI	66
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	66
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	66
Customizing Remote HP PC Hardware Diagnostics UEFI settings	66
Backing up, restoring, and recovering	68
Backing up information and creating recovery media	68
Using Windows tools for backing up	68
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	68
Restoring and recovering your system	68
Creating a system restore	69
Restoring and recovery methods	69
Recovering using HP Recovery media	69
Changing the computer boot order	69
Using HP Sure Recover (select products only)	70
Electrostatic discharge	71
Specifications	72
Input power	72
Operating environment	73
Accessibility	75
HP and accessibility	75
Finding the technology tools you need	75
The HP commitment	75
International Association of Accessibility Professionals (IAAP)	76
Finding the best assistive technology	76
Assessing your needs	76
Accessibility for HP products	76
Standards and legislation	77
Standards	77
Mandate 376 – EN 301 549	77
Web Content Accessibility Guidelines (WCAG)	77
Legislation and regulations	77
Useful accessibility resources and links	78
Organizations	78
Educational institutions	78
Other disability resources	78
HP links	79
Contacting support	79

Match case Limit results 1 per page

In the

Diagnostics

section, select

Download

, and then follow the on-screen instructions to select the

speciﬁc Windows diagnostics version to be downloaded to your computer or USB ﬂash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB ﬂash

drive where the .exe ﬁle downloaded, double-click the .exe ﬁle, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics Uniﬁed Extensible Firmware Interface (UEFI) allows you to run diagnostic tests

to determine whether the computer hardware is functioning properly. The tool runs outside the operating

system so that it can isolate hardware failures from issues that are caused by the operating system or other

software components.

NOTE:

For some products, you must use a Windows computer and a USB ﬂash drive to download and create

the HP UEFI support environment because only .exe ﬁles are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB

ﬂash

drive

on page

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware

issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit

failure ID code is generated.

For assistance in solving the problem, complete one of these tasks:

●

Select

Contact HP

, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID

code that appears on the next screen. The HP Customer Support - Service Center page appears with your

failure ID and product number automatically ﬁlled in. Follow the on-screen instructions.

●

Contact support, and provide the failure ID code.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.

Turn on or restart the computer, and quickly press

esc

Press

The BIOS searches three places for the diagnostic tools, in the following order:

Connected USB ﬂash drive

NOTE:

To download the HP PC Hardware Diagnostics UEFI tool to a USB ﬂash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version

on page

Hard drive

BIOS

Chapter 10

Using HP PC Hardware Diagnostics