HP OmniBook 2000 HP OmniBook 2000 - Port Replicator User Guide - Page 23

Troubleshooting Solving Problems Solving Problems If you have a problem using the port replicator, find the symptom that matches your situation. Try the suggestions one at a time. If you need to replace a lost or damaged power cord For the replacement part number for the ac adapter power cord, contact the number in the Support and Service booklet. If a serial or parallel device or external display doesn't work • Make sure the OmniBook is fully inserted in the port replicator. The connection should be snug. • Make sure the ends of the serial or parallel cable are connected properly. • Make sure the device and the port replicator are connected and both have power. • Reboot the OmniBook. If an external PS/2 mouse or keyboard doesn't work • Make sure the OmniBook is fully inserted in the port replicator. The connection should be snug. • Make sure the mouse is plugged into the correct port. The mouse and keyboard ports look the same. See page 1-15. • Reboot the system. • Undock the OmniBook, unplug and reconnect the ac adapter, then dock again. If your docking password isn't accepted • Check whether Num Lock and/or Caps Lock are off. • If you've forgotten your password, have your OmniBook and proof-of purchase at hand and call Hewlett-Packard support. See your OmniBook Support and Service booklet. 1-23