HP OmniBook 2000 HP OmniBook Hardware Diagnostics - User Guide - Page 39

Adding Comments to the Support Ticket

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The Support Ticket Adding Comments to the Support Ticket CAUTION Adding Comments to the Support Ticket You can add extra information or your own comments to the support ticket. This can help your support agent solve the problem more quickly and effectively. Do not remove any information from the support ticket. The information may be essential to your support agent. To add your comments to the support ticket, follow these steps: 1. Start up a text editor. We recommend you use text editor such as Microsoft Windows Notepad to preserve the support ticket's layout. 2. Open the support ticket file. (The filename and location of the support ticket is given directly after it is created.) 3. Go to the section entitled Your Comments at the end of the file. 4. Type in your comments, using the headings provided as a guideline. For example, under the heading Operating System, enter the name of your operating system, such as "Windows NT 4.0". 5. Save the file and exit the text editor. 5-3

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The Support Ticket
5-3
Adding Comments to the Support Ticket
You can add extra information or your own comments to the support ticket. This can
help your support agent solve the problem more quickly and effectively.
To add your comments to the support ticket, follow these steps:
1.
Start up a text editor. We recommend you use text editor such as Microsoft
Windows Notepad to preserve the support ticket’s layout.
2.
Open the support ticket file. (The filename and location of the support ticket is
given directly after it is created.)
3.
Go to the section entitled Your Comments at the end of the file.
4.
Type in your comments, using the headings provided as a guideline. For
example, under the heading Operating System, enter the name of your operating
system, such as “Windows NT 4.0”.
5.
Save the file and exit the text editor.