HP PageWide Pro 552dw User Guide - Page 105

The computer is using the incorrect IP address for the product

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The computer is using the incorrect IP address for the product 1. On the computer, open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page or through the control panel. 2. If you installed the product using an HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. 3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. If you installed the product from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, you can view or change the product IP address using the following steps: a. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. b. Click the Tools tab. c. Click Update IP Address to open a utility that reports the known ("previous") IP address for the product and allows you to change the IP address, if necessary. 4. If the IP address is correct, delete the product entry from the list of installed printers, and then add it again. The computer is unable to communicate with the product 1. Test network communication by pinging the product. a. Open a command-line prompt on your computer. For Windows, click Start , click Run, and then type cmd. b. Type ping followed by the IP address for your product. c. If the window displays round-trip times, both the network and device are working. 2. If the ping command failed, verify that the network router, hubs, or switches are on, and then verify that the network settings, the product, and the computer are all configured for the same network. The product is using incorrect link and duplex settings for the network HP recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver. The computer or workstation might be set up incorrectly 1. Check the network drivers, printer drivers, and the network redirection. 2. Verify that the operating system is configured correctly. ENWW Connectivity issues 93

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The computer is using the incorrect IP address for the product
1.
On the computer, open the printer properties and click the
Ports
tab. Verify that the current IP address
for the product is selected. The product IP address is listed on the product configuration page or through
the control panel.
2.
If you installed the product using an HP standard TCP/IP port, select the box labeled
Always print to this
printer, even if its IP address changes.
3.
If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
If you installed the product from
123.hp.com/
pagewide
(recommended) or from the HP software CD
provided with the printer, you can view or change the product IP address using the following steps:
a.
Open the HP Printer Assistant. For more information, see
Open the HP Printer Assistant
.
b.
Click the
Tools
tab.
c.
Click
Update IP Address
to open a utility that reports the known (“previous”) IP address for the
product and allows you to change the IP address, if necessary.
4.
If the IP address is correct, delete the product entry from the list of installed printers, and then add it
again.
The computer is unable to communicate with the product
1.
Test network communication by pinging the product.
a.
Open a command-line prompt on your computer. For Windows, click
Start
, click
Run
, and then
type
cmd
.
b.
Type
ping
followed by the IP address for your product.
c.
If the window displays round-trip times, both the network and device are working.
2.
If the ping command failed, verify that the network router, hubs, or switches are on, and then verify that
the network settings, the product, and the computer are all configured for the same network.
The product is using incorrect link and duplex settings for the network
HP recommends leaving this setting in automatic mode (the default setting). If you change these settings,
you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct printer driver.
The computer or workstation might be set up incorrectly
1.
Check the network drivers, printer drivers, and the network redirection.
2.
Verify that the operating system is configured correctly.
ENWW
Connectivity issues
93