Problem with Printer Preparation
..................................................................................
87
Problem with SETUP cartridges
......................................................................................
87
Use SETUP cartridges
.....................................................................................................
87
Used [color] installed
......................................................................................................
87
Printing issues
.....................................................................................................................................................
87
The product does not print
...............................................................................................................
87
The product prints slowly
..................................................................................................................
88
Plug-and-print USB issues
................................................................................................................
88
The Memory Device Options menu does not open when you insert the USB
accessory
........................................................................................................................
89
The file does not print from the USB storage device
......................................................
89
The file that you want to print is not listed in the Memory Device Options menu
........
89
Improve print quality
.........................................................................................................................
89
Check for genuine HP cartridges
....................................................................................
90
Use paper that meets HP specifications
.........................................................................
90
Use the correct paper type setting in the printer driver
................................................
90
Change the paper type and size setting (Windows)
....................................
91
Change the paper type and size setting (OS X)
............................................
91
Use the printer driver that best meets your printing needs
..........................................
91
Align the printhead
.........................................................................................................
92
Print a print-quality report
.............................................................................................
92
Connectivity issues
..............................................................................................................................................
92
Solve USB direct-connect problems
..................................................................................................
92
Solve network problems
...................................................................................................................
92
Poor physical connection
................................................................................................
92
The computer is using the incorrect IP address for the product
....................................
93
The computer is unable to communicate with the product
...........................................
93
The product is using incorrect link and duplex settings for the network
......................
93
New software programs might be causing compatibility problems
..............................
93
The computer or workstation might be set up incorrectly
............................................
93
The product is disabled, or other network settings are incorrect
.................................
94
Wireless network issues
......................................................................................................................................
94
Wireless connectivity checklist
.........................................................................................................
94
The product does not print, and the computer has a third-party firewall installed
........................
94
The wireless connection does not work after moving the wireless router or product
....................
94
Cannot connect more computers to the wireless product
...............................................................
95
The wireless product loses communication when connected to a VPN
...........................................
96
The network does not appear in the wireless networks list
............................................................
96
The wireless network is not functioning
...........................................................................................
96
Product software issues (Windows)
....................................................................................................................
96
Product software issues (OS X)
...........................................................................................................................
97
viii
ENWW