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HP PageWide Pro 552dw User Guide - Page 138

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N network password, changing 22 password, setting 22 settings, changing 21 settings, viewing 21 networks default gateway 22 HP Web Jetadmin 32 IPv4 address 22 subnet mask 22 networks, wired installing product 16 non-HP supplies 52 O online support 100 OS X HP Utility 35 output bin jams, clearing 82 P paper default size for tray 42 jams 76 selecting 50, 90 paper path jams, clearing 81 paper pickup problems solving 76 paper type changing 90 Plug and Print USB Drive printing 67 power consumption 112 print cartridges recycling 55, 115 print quality improving 89, 90 printer driver configuring wireless network 21 printer drivers choosing 91 printer software (OS X) opening 35 printer software (Windows) opening the printer software (Windows) 21 printing from USB storage accessories 67 problem-solving no response 87 slow response 88 product model comparison 1 product overview 2 R recycling 3, 115 recycling supplies 55 reports event log 74 network configuration page 74 PCL font list 74 PCL6 font list 74 printer status report 73 PS fonts list 74 quality report 74 restoring factory-set defaults 74 S settings factory-set defaults, restoring 74 software problems 96 solving network problems 92 Plug and Print USB Drive printing problems 88 USB direct-connect problems 92 specifications electrical and acoustic 112 storing cartridges 53 subnet mask 22 supplies counterfeit 52 non-HP 52 recycling 55, 115 support online 100 T TCP/IP manually configuring IPv4 parameters 22 technical support online 100 touch screen, clean 75 Tray 1 jams, clearing 77 Tray 2 jams, clearing 78 Tray 3 jams, clearing 79 Tray 4 jams, clearing 80 trays default paper size 42 jams, clearing 78, 79, 80 troubleshooting checklist 72 jams 76 Mac problems 97 network problems 92 paper feed problems 76 Plug and Print USB Drive printing problems 88 USB direct-connect problems 92 U USB configuration 15 USB storage accessories printing from 67 W warranty product 101 Waste disposal 117 Web sites customer support 100 HP Web Jetadmin, downloading 32 Macintosh customer support 100 websites fraud reports 52 wireless network configuring with the setup wizard 17 installing the driver 21 wireless network connection 16 Wireless Setup Wizard configuring wireless network 17 126 Index ENWW

Section	Page
Product basics	13
Product features	14
Environmental features	15
Accessibility features	15
Product views	16
Front view	16
Back view	17
Cartridge door view	17
Power on and off	18
Turn the product on	18
Manage power	18
Turn the product off	19
Use the control panel	20
Control panel buttons	20
Control panel home screen	21
Control panel dashboard	22
Control panel application folders	22
Control panel shortcuts	22
Help features	23
Printer information	23
Help animations	24
Quiet Mode	25
To turn Quiet Mode on or off from the control panel	25
To turn Quiet Mode on or off from the EWS	25
Connect the product	26
Connect the product to a computer or a network	27
To connect the product using a USB cable	27
To connect the product to a network	28
Supported network protocols	28
Connect the product using a wired network	28
Connect the product using a wireless network (wireless models only)	28
To connect the product to a wireless network using the Wireless Setup Wizard	29
To connect the product to a wireless network using WPS	29
To connect the product to a wireless network manually	30
Use Wi-Fi Direct to connect a computer or device to the product	31
To turn on Wi-Fi Direct	31
To print from a wireless-capable mobile device	31
To print from a wireless-capable computer (Windows)	32
To print from a wireless-capable computer (OS X)	32
Install HP printer software for a wireless product already on the network	33
Open the printer software (Windows)	33
Manage network settings	33
View or change network settings	33
Set or change the product password	34
Manually configure TCP/IP parameters from the control panel	34
Link speed and duplex settings	34
Printer management and services	36
HP Embedded Web Server	37
About the EWS	37
About cookies	37
Open the EWS	38
Features	38
Home tab	38
Web Services tab	39
Network tab	39
Tools tab	39
Settings tab	40
Web Services	40
What are Web Services?	40
HP ePrint	40
Print apps	41
Set Up Web Services	41
Use Web Services	42
HP ePrint	42
Print apps	43
Remove Web Services	43
HP Web Jetadmin software	44
Product security features	44
Security statements	44
Firewall	44
Security settings	45
Firmware updates	46
HP Printer Assistant in the printer software (Windows)	46
Open the HP Printer Assistant	46
Features	46
Connected tab	46
Print tab	46
Shop tab	47
Help tab	47
Tools tab	47
Estimated Levels tab	47
HP Utility (OS X)	47
AirPrint™ (OS X)	48
Paper and print media	49
Understand paper use	50
Supported media sizes	51
Supported paper and print media sizes	51
Supported envelope sizes	52
Supported card and label sizes	52
Supported photo media sizes	52
Supported paper types and tray capacity	53
Tray 1 (multipurpose) on left side of the product	53
Tray 2 (default tray) and Trays 3 and 4 (accessory trays)	54
Configure trays	54
Load media	55
Load Tray 1	55
Load Tray 2	56
Load optional Tray 3	57
Load optional Tray 4	59
Load envelopes	59
Load letterhead or preprinted forms	61
Tips for selecting and using paper	62
Cartridges	63
HP PageWide cartridges	64
HP policy on non-HP cartridges	64
Counterfeit HP cartridges	64
Manage cartridges	64
Store cartridges	65
Print with General Office mode	65
Print when a cartridge is at estimated end of life	65
Check the estimated cartridge levels	65
Order cartridges	66
Recycle cartridges	67
Replace cartridges	67
Tips for working with cartridges	69
Print	70
Print from a computer	71
To print from a computer (Windows)	71
To print from a computer (OS X)	72
To set up printing shortcuts (Windows)	73
To set up printing presets (OS X)	73
To adjust or manage colors	74
Choose a preset color theme for a print job	74
Adjust the color options for a print job manually	74
Match colors to your computer screen	75
Control access to color printing	76
Print from the control panel	76
Print using job storage	76
To enable job storage	76
Disable or enable job storage (Windows)	76
Disable or enable job storage (OS X)	76
To apply job storage to one or all print jobs	76
Apply job storage to one or all print jobs (Windows)	77
Apply job storage to one or all print jobs (OS X)	77
To print a job stored on the printer	78
To delete a job stored on the printer	78
Print from a USB device	79
Print with NFC	79
Print with HP ePrint	79
Print off site by sending an email with the HP ePrint app	79
Print from an on-site computer or mobile device	80
Print with AirPrint (OS X)	80
Tips for print success	81
Cartridge tips	81
Paper loading tips	81
Printer settings tips (Windows)	81
Printer settings tips (OS X)	82
Solve problems	83
Problem-solving checklist	84
Check that the product power is on	84
Check the control panel for error messages	84
Test print functionality	84
Try sending a print job from a computer	84
Test the plug-and-print USB functionality	85
Factors that affect product performance	85
Information pages	85
Factory-set defaults	86
Cleaning routines	87
Clean the printhead	87
Clean the touch screen	87
Jams and paper-feed issues	88
The product does not pick up paper	88
The product picks up multiple sheets of paper	88
Prevent paper jams	88
Clear jams	89
Jam locations	89
Clear jams in Tray 1 (multipurpose tray)	89
Clear jams in Tray 2	90
Clear jams in optional Tray 3	91
Clear jams in optional Tray 4	92
Clear jams in the left door	93
Clear jams in the output bin	94
Clear jams in the duplexer	94
Cartridge issues	96
Refilled or remanufactured cartridges	96
Interpret control panel messages for cartridges	96
Cartridge Depleted	96
Cartridge Low	96
Cartridge Very Low	97
Counterfeit or used [color] cartridge installed	97
Do not use SETUP cartridges	97
Genuine HP cartridge installed	97
Incompatible [color]	97
Incompatible cartridges	97
Install [color] cartridge	98
Non-HP cartridges installed	98
Printer Failure	98
Problem with Print System	98
Problem with Printer Preparation	99
Problem with SETUP cartridges	99
Use SETUP cartridges	99
Used [color] installed	99
Printing issues	99
The product does not print	99
The product prints slowly	100
Plug-and-print USB issues	100
The Memory Device Options menu does not open when you insert the USB accessory	101
The file does not print from the USB storage device	101
The file that you want to print is not listed in the Memory Device Options menu	101
Improve print quality	101
Check for genuine HP cartridges	102
Use paper that meets HP specifications	102
Use the correct paper type setting in the printer driver	102
Change the paper type and size setting (Windows)	103
Change the paper type and size setting (OS X)	103
Use the printer driver that best meets your printing needs	103
Align the printhead	104
Print a print-quality report	104
Connectivity issues	104
Solve USB direct-connect problems	104
Solve network problems	104
Poor physical connection	104
The computer is using the incorrect IP address for the product	105
The computer is unable to communicate with the product	105
The product is using incorrect link and duplex settings for the network	105
New software programs might be causing compatibility problems	105
The computer or workstation might be set up incorrectly	105
The product is disabled, or other network settings are incorrect	106
Wireless network issues	106
Wireless connectivity checklist	106
The product does not print, and the computer has a third-party firewall installed	106
The wireless connection does not work after moving the wireless router or product	106
Cannot connect more computers to the wireless product	107
The wireless product loses communication when connected to a VPN	108
The network does not appear in the wireless networks list	108
The wireless network is not functioning	108
Product software issues (Windows)	108
Product software issues (OS X)	109
A print job was not sent to the product that you wanted	109
You are using a generic printer driver when using a USB connection	109
Service and support	111
Customer support	112
HP limited warranty statement	113
UK, Ireland, and Malta	114
Austria, Belgium, Germany, and Luxemburg	114
Belgium, France, and Luxemburg	115
Italy	116
Spain	116
Denmark	117
Norway	117
Sweden	117
Portugal	118
Greece and Cyprus	118
Hungary	118
Czech Republic	119
Slovakia	119
Poland	119
Bulgaria	120
Romania	120
Belgium and the Netherlands	120
Finland	121
Slovenia	121
Croatia	121
Latvia	121
Lithuania	122
Estonia	122
Russia	122
Technical information	123
Product specifications	124
Print specifications	124
Physical specifications	124
Power consumption and electrical specifications	124
Acoustic emission specifications	124
Environmental specifications	124
Environmental product stewardship program	126
Protecting the environment	127
Ozone production	127
Power consumption	127
European Union Commission Regulation 1275/2008	127
Paper	127
HP PageWide printing supplies	127
Plastics	127
Electronic hardware recycling	128
Material restrictions	128
General battery information	128
Battery disposal in Taiwan	128
California Perchlorate Material Notice	128
EU Battery Directive	128
Battery notice for Brazil	129
Chemical substances	129
EPEAT	129
Disposal of waste equipment by users	129
Toxic and hazardous substance table (China)	130
Restriction on hazardous substances statement (Turkey)	130
Restriction on hazardous substances statement (Ukraine)	130
Restriction of hazardous substance statement (India)	130
China energy label for printer, fax, and copier	131
China SEPA Eco Label user information	131
Regulatory information	132
Regulatory notices	132
Regulatory model identification number	132
FCC statement	132
VCCI statement (Japan)	133
Power cord instructions	133
Power cord statement (Japan)	133
EMC statement (Korea)	133
Visual display workplaces statement for Germany	133
European Union Regulatory Notice	134
European Union Regulatory Notice	134
Wireless models only	134
Additional statements for wireless products	135
Exposure to radio frequency radiation	135
Notice to users in Brazil	135
Canadian statements	135
Japan statement	136
Notice to users in Korea	136
Taiwan statement	136
Mexico statement	136

Match case Limit results 1 per page

network

password, changing

password, setting

settings, changing

settings, viewing

networks

default gateway

HP Web Jetadmin

IPv4 address

subnet mask

networks, wired

installing product

non-HP supplies

online support

100

OS X

HP Utility

output bin

jams, clearing

paper

default size for tray

jams

selecting

50, 90

paper path

jams, clearing

paper pickup problems

solving

paper type

changing

Plug and Print USB Drive printing

power

consumption

112

print cartridges

recycling

55, 115

print quality

improving

89, 90

printer driver

conﬁguring wireless network

printer drivers

choosing

printer software (OS X)

opening

printer software (Windows)

opening the printer software

(Windows)

printing

from USB storage accessories

problem-solving

no response

slow response

product

model comparison

product overview

recycling

3, 115

recycling supplies

reports

event log

network conﬁguration page

PCL font list

PCL6 font list

printer status report

PS fonts list

quality report

restoring factory-set defaults

settings

factory-set defaults, restoring

software

problems

solving

network problems

Plug and Print USB Drive printing

problems

USB direct-connect problems

speciﬁcations

electrical and acoustic

112

storing

cartridges

subnet mask

supplies

counterfeit

non-HP

recycling

55, 115

support

online

100

TCP/IP

manually conﬁguring IPv4

parameters

technical support

online

100

touch screen, clean

Tray 1

jams, clearing

Tray 2

jams, clearing

Tray 3

jams, clearing

Tray 4

jams, clearing

trays

default paper size

jams, clearing

78, 79, 80

troubleshooting

checklist

jams

Mac problems

network problems

paper feed problems

Plug and Print USB Drive printing

problems

USB direct-connect problems

USB conﬁguration

USB storage accessories

printing from

warranty

product

101

Waste disposal

117

Web sites

customer support

100

HP Web Jetadmin, downloading

Macintosh customer support

100

websites

fraud reports

wireless network

conﬁguring with the setup

wizard

installing the driver

wireless network connection

Wireless Setup Wizard

conﬁguring wireless network

126

Index

ENWW