HP Pavilion PC 14-dv1000 User Guide
HP Pavilion PC 14-dv1000 Manual
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- HP Pavilion PC 14-dv1000 | User Guide - Page 1
User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more. - HP Pavilion PC 14-dv1000 | User Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Pavilion PC 14-dv1000 | User Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Pavilion PC 14-dv1000 | User Guide - Page 4
Processor configuration setting (select products only) Important information about processor configurations. IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer - HP Pavilion PC 14-dv1000 | User Guide - Page 5
Table of contents 1 Getting started...1 Best practices...1 More HP resources ...1 2 Getting to know your computer...3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...5 Display...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and - HP Pavilion PC 14-dv1000 | User Guide - Page 6
on battery power...34 Using HP Fast Charge (select products only)...34 Displaying battery charge...35 Finding battery information in HP Support Assistant (select products only 35 Conserving battery power ...35 Identifying low battery levels...35 Resolving a low battery level...36 Resolving a low - HP Pavilion PC 14-dv1000 | User Guide - Page 7
Factory-sealed battery ...36 Running on external power ...36 7 Maintaining your computer...38 Improving performance...38 Using Disk Defragmenter...38 Using Disk Cleanup...38 Using HP 3D DriveGuard (select products only) ...38 Identifying HP 3D DriveGuard status...39 Updating programs and drivers... - HP Pavilion PC 14-dv1000 | User Guide - Page 8
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 52 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 53 Downloading HP PC Hardware Diagnostics Windows 53 Downloading the - HP Pavilion PC 14-dv1000 | User Guide - Page 9
Legislation and regulations ...67 Useful accessibility resources and links ...67 Organizations...67 Educational institutions...67 Other disability resources...68 HP links ...68 Contacting support ...68 Index ...69 ix - HP Pavilion PC 14-dv1000 | User Guide - Page 10
x - HP Pavilion PC 14-dv1000 | User Guide - Page 11
the instructions to find your product. ● ‒ or - ● Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant. ● Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations - HP Pavilion PC 14-dv1000 | User Guide - Page 12
To access this document: ▲ Select the Search icon in the taskbar, type support in the search box, and then select HP Documentation. ‒ or - ▲ to access the latest version of the user guide. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD - HP Pavilion PC 14-dv1000 | User Guide - Page 13
2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device - HP Pavilion PC 14-dv1000 | User Guide - Page 14
Table 2-1 Right-side components and their descriptions (continued) Component Description ● Blinking amber: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. (3) - HP Pavilion PC 14-dv1000 | User Guide - Page 15
Left side Identify the components on the left side of the computer. NOTE: Refer to the illustration that most closely matches your computer. Table 2-2 Left-side components and their descriptions Component (1) HDMI port (2) USB SuperSpeed 5 Gbps port (3) USB Type-C power connector and - HP Pavilion PC 14-dv1000 | User Guide - Page 16
. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal , see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation - HP Pavilion PC 14-dv1000 | User Guide - Page 17
regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards - HP Pavilion PC 14-dv1000 | User Guide - Page 18
Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. 2. Choose a setting. Turning on the touchpad Follow - HP Pavilion PC 14-dv1000 | User Guide - Page 19
Lights Identify the lights on the computer. NOTE: Refer to the illustration that most closely matches your computer. Table 2-5 Lights and their descriptions Component (1) Caps lock light (2) Mute light (3) Power light Description On: Caps lock is on, which switches the key input to all - HP Pavilion PC 14-dv1000 | User Guide - Page 20
the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your computer - HP Pavilion PC 14-dv1000 | User Guide - Page 21
Table 2-6 Button, vent, and fingerprint reader and their descriptions (continued) Component Description ▲ Swipe down across the fingerprint reader. See Using Windows Hello (select products only) on page 46 for details. IMPORTANT: To prevent fingerprint logon issues, make sure when you register - HP Pavilion PC 14-dv1000 | User Guide - Page 22
Table 2-7 Special keys and their descriptions (continued) Component (6) num lock key (7) Integrated numeric keypad Description ● When the computer is in Hibernation, press the button briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of - HP Pavilion PC 14-dv1000 | User Guide - Page 23
Table 2-8 Action keys and their descriptions (continued) Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Opens the "How to get help in Windows" webpage. Switches the - HP Pavilion PC 14-dv1000 | User Guide - Page 24
computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the - HP Pavilion PC 14-dv1000 | User Guide - Page 25
number (2) Product ID (3) HP product name and model number Table 2-11 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-12 Service label components Component (1) HP product name (2) Model number (3) Warranty period - HP Pavilion PC 14-dv1000 | User Guide - Page 26
Table 2-12 Service label components (continued) Component (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information about optional wireless devices - HP Pavilion PC 14-dv1000 | User Guide - Page 27
system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - or - HP Pavilion PC 14-dv1000 | User Guide - Page 28
allows you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator - HP Pavilion PC 14-dv1000 | User Guide - Page 29
computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile profile, manage SIM profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an eSIM in the search bar. Using GPS (select - HP Pavilion PC 14-dv1000 | User Guide - Page 30
. NOTE: If the device requires verification, a pairing code is displayed. On the device that you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, see the documentation provided with the device. NOTE: If your - HP Pavilion PC 14-dv1000 | User Guide - Page 31
Connecting to a wired network-LAN (select products only) 21 - HP Pavilion PC 14-dv1000 | User Guide - Page 32
-in (microphone) combo jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page 25. Before connecting speakers, lower the volume - HP Pavilion PC 14-dv1000 | User Guide - Page 33
HP Documentation in the search box, and then select HP Documentation. To connect wireless headsets to your computer, follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change system sounds, or manage audio devices. Sound settings To view - HP Pavilion PC 14-dv1000 | User Guide - Page 34
port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting a DisplayPort device using a USB Type-C cable (select - HP Pavilion PC 14-dv1000 | User Guide - Page 35
on a high-definition TV or monitor, connect the high-definition device according to the instructions. NOTE: To connect an HDMI device to your computer, you need an HDMI audio HDMI is the only video interface that supports high-definition video and audio. Connecting video devices using an HDMI - HP Pavilion PC 14-dv1000 | User Guide - Page 36
correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting devices to a USB Type-C port (select products only - HP Pavilion PC 14-dv1000 | User Guide - Page 37
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. 2. Connect the other end of the cable to the external device. Connecting devices to a USB Type-C port (select products only) 27 - HP Pavilion PC 14-dv1000 | User Guide - Page 38
5 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more methods. ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen - HP Pavilion PC 14-dv1000 | User Guide - Page 39
● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your fingers apart. Two-finger slide (touchpad and precision touchpad) Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a - HP Pavilion PC 14-dv1000 | User Guide - Page 40
Four-finger tap (touchpad and precision touchpad) By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select - HP Pavilion PC 14-dv1000 | User Guide - Page 41
One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then - HP Pavilion PC 14-dv1000 | User Guide - Page 42
after a period of inactivity. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 32. ● Hibernation-The Hibernation state is automatically initiated if the battery reaches - HP Pavilion PC 14-dv1000 | User Guide - Page 43
When the computer exits Sleep, your work returns to the screen. NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated - HP Pavilion PC 14-dv1000 | User Guide - Page 44
1. Save your work and close all open programs. 2. Select the Start button, select the Power icon, and then select Shut down. If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+ - HP Pavilion PC 14-dv1000 | User Guide - Page 45
, select Check your battery, and then select Launch. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: ● HP Battery Check ● Information about battery types, specifications, life - HP Pavilion PC 14-dv1000 | User Guide - Page 46
If HP Battery Check indicates that your battery should be replaced, contact support. The battery[ies] in this product cannot be easily replaced by a charge, contact support. Running on external power For information about connecting to external power, see the Setup Instructions poster provided in the - HP Pavilion PC 14-dv1000 | User Guide - Page 47
The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided - HP Pavilion PC 14-dv1000 | User Guide - Page 48
run Disk Cleanup: 1. Select the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some - HP Pavilion PC 14-dv1000 | User Guide - Page 49
search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Under My notebook, select Updates. The Software and Drivers window opens, and Windows checks for updates. 3. Follow the on-screen instructions. Updating programs only Use this procedure - HP Pavilion PC 14-dv1000 | User Guide - Page 50
. NOTE: If Windows does not find a new driver, go to the device manufacturer's website, and follow the instructions. Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information - HP Pavilion PC 14-dv1000 | User Guide - Page 51
4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use - HP Pavilion PC 14-dv1000 | User Guide - Page 52
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have completely air-dried before turning the device on after - HP Pavilion PC 14-dv1000 | User Guide - Page 53
● The use of wireless devices might be restricted in some environments. Such restrictions might apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to - HP Pavilion PC 14-dv1000 | User Guide - Page 54
letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the - HP Pavilion PC 14-dv1000 | User Guide - Page 55
. - or Turn on or restart the tablet, and then quickly hold down the Windows button. b. Tap f10. 2. Select Security, and then follow the on-screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your - HP Pavilion PC 14-dv1000 | User Guide - Page 56
select Set up. 4. Select Get started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: To select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the question - HP Pavilion PC 14-dv1000 | User Guide - Page 57
your computer should be regularly updated to correct security problems and improve software performance. IMPORTANT: Microsoft sends out the on-screen instructions. 3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen instructions. Using HP TechPulse - HP Pavilion PC 14-dv1000 | User Guide - Page 58
as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions. 48 Chapter 8 Securing your computer and information - HP Pavilion PC 14-dv1000 | User Guide - Page 59
named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide these options. ● HP Support Assistant 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - HP Pavilion PC 14-dv1000 | User Guide - Page 60
the search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates. The Checking for Updates window opens, and Windows checks for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify - HP Pavilion PC 14-dv1000 | User Guide - Page 61
file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Installing - HP Pavilion PC 14-dv1000 | User Guide - Page 62
, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ▲ receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. - or and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC - HP Pavilion PC 14-dv1000 | User Guide - Page 63
, and then select Launch. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC - HP Pavilion PC 14-dv1000 | User Guide - Page 64
scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on - HP Pavilion PC 14-dv1000 | User Guide - Page 65
. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware - HP Pavilion PC 14-dv1000 | User Guide - Page 66
software by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter the product system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. - HP Pavilion PC 14-dv1000 | User Guide - Page 67
2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Customizing Remote HP PC Hardware Diagnostics UEFI settings 57 - HP Pavilion PC 14-dv1000 | User Guide - Page 68
that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on - HP Pavilion PC 14-dv1000 | User Guide - Page 69
available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and , contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To - HP Pavilion PC 14-dv1000 | User Guide - Page 70
device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. 60 Chapter 11 Backing up, restoring, and recovering - HP Pavilion PC 14-dv1000 | User Guide - Page 71
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until - HP Pavilion PC 14-dv1000 | User Guide - Page 72
13 Specifications When you travel with or store your computer, the input power ratings and operating specifications provide helpful information. Input power The power information in this section might be helpful if you plan to travel internationally with the computer. The computer operates on DC - HP Pavilion PC 14-dv1000 | User Guide - Page 73
Table 13-1 DC power specifications (continued) Input power Rating DC plug of external HP power supply (select products only) NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. Operating environment Use the operating specifications - HP Pavilion PC 14-dv1000 | User Guide - Page 74
is committed to providing products and services that are accessible for people with disabilities. This commitment supports the company's diversity objectives and helps seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their - HP Pavilion PC 14-dv1000 | User Guide - Page 75
, HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally - HP Pavilion PC 14-dv1000 | User Guide - Page 76
disabilities. These regulations are historically applicable to telecommunications products and services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support. Standards The US Access Board created Section 508 of the - HP Pavilion PC 14-dv1000 | User Guide - Page 77
Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards. ● United States ● Canada ● Europe ● Australia Useful accessibility resources and links These - HP Pavilion PC 14-dv1000 | User Guide - Page 78
that relates to disabilities and age-related limitations. HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. ● Customers who are deaf or hard of - HP Pavilion PC 14-dv1000 | User Guide - Page 79
to a WLAN 18 connecting to LAN 20 connectors power 4, 5 control zone 8 corporate WLAN connection 18 critical battery level 35 customer support, accessibility 68 D data transfer 26 decrease screen brightness action key 13 Disk Cleanup software 38 Disk Defragmenter software 38 display components - HP Pavilion PC 14-dv1000 | User Guide - Page 80
keys action 11 airplane mode 13 esc 11 fn 11 num lock 12 touchpad 13 Windows 11 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 left control zone, identifying 8 left side components 5 lights AC adapter and battery 3 camera 7 caps lock 9 mute 9 power - HP Pavilion PC 14-dv1000 | User Guide - Page 81
, identifying 8 right side components 3 S screen navigating 28 Section 508 accessibility standards 66 security cable, installing 48 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords 45 shipping the computer 42 shutdown 33 Sleep exiting 32 initiating 32 Sleep and
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User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing up,
and more.