HP Pavilion dm4-3000 User Guide HP Notebook - Windows 7

HP Pavilion dm4-3000 Manual

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  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 1
    User Guide HP Notebook
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 2
    such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: August 2011 Document Part Number: 659983-001 Product notice This guide describes features
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Top ...4 TouchPad ...4 Lights ...5 Buttons and fingerprint reader 6 Keys ...8 Front ...9 Right side ...10 Left side ...11 Display ...12 Bottom ...13 Labels ...14 3 HP QuickWeb ...15 Getting started ...15 Starting HP QuickWeb ...16 4 Networking ...17 Using an Internet service provider ...18 Creating
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    network (LAN 24 5 Pointing devices and keyboard ...25 Using pointing devices ...25 Setting pointing 28 Scrolling 29 Pinching/Zooming 29 Using the keyboard ...30 Using the action keys ...30 Using the computer 34 Intel Wireless Display ...35 Using Beats Audio (select models only 35 Webcam ...36
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    wakeup 44 Using HP Power Manager (select models only 44 Using battery power ...45 Finding battery information 45 Using Battery Check ...45 Displaying the remaining battery charge 46 Maximizing battery discharge time 46 Managing low battery levels 46 Identifying low battery levels 46 Resolving
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    hard drive performance 58 Using Disk Defragmenter 58 Using Disk Cleanup 58 Using HP 3D DriveGuard (select models only 59 Identifying HP 3D DriveGuard status 59 Managing power with a parked hard drive 60 Using HP 3D DriveGuard software 60 Adding or replacing a hard drive ...61 Removing the
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    updates ...79 Installing Windows security updates 79 Installing HP and third-party software updates 79 Securing your Downloading a BIOS update 92 Using System Diagnostics ...93 Appendix A Troubleshooting and support ...94 Troubleshooting ...94 The computer is unable to start up 94 The computer
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    ...101 Cleaning the TouchPad and keyboard 101 Appendix C Traveling with the computer ...102 Appendix D Updating programs and drivers 104 Appendix E Electrostatic Discharge ...105 Appendix F Specifications ...106 Input power ...106 DC plug of external HP power supply 106 Operating environment
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    : Some of the features described in this guide may not be available on your computer. Create recovery discs or a recovery flash drive. For instructions, refer to Backup and recovery on page 81. computer on page 4 and Pointing devices and keyboard on page 25 for additional information. 5. Discover
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    management features Select Start > Help and Support > User Guides. ● Instructions for the following: ◦ Connecting to a wireless network ◦ Using the keyboard and pointing devices ◦ Using the multimedia features of the computer ◦ Maximizing battery life ◦ Replacing or upgrading the hard drive
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    ● Information for ordering parts ● Software, driver, and BIOS updates ● Information about accessories for the computer Limited Warranty* Warranty information To access the warranty: Select Start > Help and Support > User Guides. - or - Go to http://www.hp.com/go/orderdocuments. *You can find
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    2 Getting to know your computer Top TouchPad Component (1) TouchPad light (2) TouchPad on/off button (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description ● On: The TouchPad is off. ● Off: The TouchPad is on. Turns the
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    Component (1) Power light (2) Mute light (3) Wireless light (4) Caps lock light (5) TouchPad light (6) Fingerprint reader light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: Computer
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    Buttons and fingerprint reader Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ●
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    (2) QuickWeb button (3) Fingerprint reader Description Opens QuickWeb (select models only). ● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in
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    bass settings through the Windows operating system. To view and control the bass properties: Select Start > Control Panel > Hardware and Sound > Beats Audio Control Panel. Displays a shortcut menu for items beneath the pointer. Execute frequently used system functions. 8 Chapter 2 Getting to know
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    Front Component (1) Digital Media Slot (2) Speakers (2) Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra
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    (3) Optical drive Optical drive eject button Audio-out (headphone) jack/audio-in (microphone) jack (4) USB 2.0 port (5) Power connector (6) Battery light Description Reads and writes (select models only) to an optical disc. Ejects the optical disc. Connects optional powered stereo speakers
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    Component (1) Security cable slot (2) Vents (3) Power light (4) Hard drive light (5) External monitor port (6) RJ-45 (network accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, refer to Using HP 3D DriveGuard (select models
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    with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures still photographs. or region. These notices are located in Help and Support. 12 Chapter 2 Getting to know your computer
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    Bottom Component (1) (2) (3) HP Triple Bass Reflex Subwoofers Battery bay Vents (3) (4) Battery release latch (5) Memory module compartment Description Provide superior bass sound Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to
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    information you may need when you troubleshoot system problems or travel internationally with the support. The serial number label is affixed inside the battery bay. ● Microsoft® Certificate of Authenticity-Contains the Windows Product Key. You may need the Product Key to update or troubleshoot
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    To use QuickWeb, press the QuickWeb button, and then start browsing the Web, communicating with others using Skype, and exploring other HP QuickWeb programs. Your HP QuickWeb Home screen includes the following features: ● Web browser-Search and browse the Internet, and create links to your favorite
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    explains the different behaviors of the QuickWeb button. Button QuickWeb button Behavior ● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in
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    4 Networking Your computer supports two types of Internet access: ● Wireless-Refer to Creating a wireless connection on page 19. ● Wired-Refer to Connecting to a wired network on page 24. NOTE: You must set up Internet service before you can connect to the Internet. 17
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    network cable to connect your wireless computer to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and password to access the such as a specific IP address and POP3 and SMTP settings. To access the Windows Connect to the Internet Wizard and instructions for using it
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    on wireless technology, refer to the information and Web site links provided in Help and Support. Identifying wireless and network status icons Icon Name HP Connection Manager Description Opens HP Connection Manager, which enables you to create and manage WLAN, and Bluetooth connections. Wired
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    Programs > HP Help and Support > HP Connection Manager. For more information, refer to the HP Connection Manager problems. To use operating system controls: ▲ Select Start > Control Panel > Network and Internet > Network and Sharing Center. For more information, select Start > Help and Support
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    connection or network. A list of options is displayed. You can choose to manually search for and connect to a network or to create a new network connection DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider (ISP) ● A wireless router (purchased separately
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    a new network. Then follow the on-screen instructions. NOTE: It is recommended that you initially connect both types. ● Wireless encryption-Your computer supports three encryption protocols: ◦ Wi-Fi Protected ) ◦ Wired Equivalent Privacy (WEP) NOTE: HP recommends that you select WPA2, which is the
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    devices. For information on configuring and using Bluetooth devices, refer to the Bluetooth software Help. Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect
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    Connecting to a wired network Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception,
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    5 Pointing devices and keyboard Using pointing devices NOTE: In addition to the pointing devices from the illustrations in this section. Refer to Getting to know your computer on page 4 for specific information about the TouchPad on your computer. To move the pointer, slide one finger across the
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    TouchPad on/off button. NOTE: The TouchPad light is off when the TouchPad is on. The TouchPad light and onscreen display icons indicate the TouchPad status following table shows and describes the TouchPad display icons. TouchPad light Amber Icon Description Indicates that the TouchPad is off.
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    Navigating To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. Using pointing devices 27
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    To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: 1. Select Start > Control Panel > Hardware and 3. Click Apply, and then click OK. 28 Chapter 5 Pointing devices and keyboard
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    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. NOTE: Two-finger
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    BIOS) on page 88 for instructions. CAUTION: Use extreme care Support also provides automated troubleshooting tools and access to customer support keyboard backlight on or off (select models only). NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the keyboard
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    restores speaker sound. f12 Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Using the keyboard 31
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    the system BIOS version number. Enables or disables the Beats Audio bass settings (select models only). Beats Audio is an enhanced audio profile that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default. You can also view and control the
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    6 Multimedia and other features Your computer includes the following: ● Two integrated speakers and two subwoofers ● Two integrated microphones ● Integrated webcam ● Preinstalled multimedia software ● Multimedia keys Using the media activity controls Your computer has media action keys that allow
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    Adjusting the volume You can adjust the volume using the volume keys. Refer to Using the action keys on page 30 for more information. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the
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    refer to the device manufacturer's instructions. NOTE: Be sure that wireless is enabled on your computer before using the wireless display. NOTE: Intel Wireless Display does not support 3D playback on external display devices. Using Beats Audio (select models only) Beats Audio is an enhanced audio
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    To access the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. For information on using the webcam, select Start > Help and Support. Video Your computer has the following external video ports: ● VGA ● HDMI VGA The external monitor port, or VGA port, is an analog
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    to the HDMI port on the computer. 2. Connect the other end of the cable to the video device, and then refer to the device manufacturer's instructions for additional information. NOTE: For more information on switching the screen image, refer to Using the action keys on page 30. Configuring audio for
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    entertainment center. With CyberLink PowerDVD, you can enjoy music CDs and DVD and Blu-ray Disc (BD) movies. You can also manage and edit your photo collections. ▲ To start CyberLink PowerDVD, select Start > All Programs > Music, Photos and Videos, and then click CyberLink PowerDVD 10. For more
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    down on a flat surface, with the battery bay toward you. 2. Align the battery (1) with the outer edge of the battery bay, and then rotate the battery into the battery bay (2) until it is firmly seated. The battery release latch automatically locks the battery into place. Inserting or removing the
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    initiate Hibernation or shut down the computer through Windows before removing the battery. 1. Turn the computer upside down on a flat surface. 2. Slide the battery release latch (1) to release the battery. NOTE: The battery release latch automatically returns to its original position. 3. Pivot the
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    any of the following conditions: ● When you need to replace the battery or access components inside the computer ● When the computer will be unused at the factory: Sleep and Hibernation. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory, letting you
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    the display. ● Press a key on the keyboard. ● Tap or swipe the TouchPad. When the computer exits Sleep, the power lights turn on and your work returns to the screen inactivity when running on battery power or on external power, or when the battery reaches a critical battery level. Power settings and
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    at the far right of the taskbar. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the pointer over the power meter icon. ● To access Power Options, or to change
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    your user account password, and then follow the onscreen instructions. If you do not need to create or change a user account password, optimize your computer's power consumption and battery charge. The following power plans are available: ● Power saver ● HP Recommended ● High performance To start
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    storage to maximize battery life ● Information on battery types, specifications, life cycles, and capacity To access battery information: ▲ Select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. Using Battery Check Battery Check in Help and Support provides information on
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    power source for the computer reaches a low or critical battery level, the following behavior occurs: ● The battery light (select models only) indicates a low or critical battery level. NOTE: For additional information about the battery light, refer to Getting to know your computer on page 4. - or
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    power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Turn off the computer or initiate Hibernation. 2. Replace the discharged battery with a charged battery. 3. Turn on the computer. Resolving a low battery level when no power source is
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    . Replacing the battery In Windows 7, Battery Check in Help and Support notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include
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    AC power, refer to the Setup Instructions poster provided in the computer box. a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to external AC battery power. ● The display brightness is automatically decreased to save battery life. Using external AC
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    display does not turn on. ● The power lights are off. To test the AC adapter: 1. Shut down the computer. 2. Remove the battery from the computer. 3. Connect the AC and the power lights remain off, the AC adapter is not functioning and should be replaced. Contact customer support for information on
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    on the dynamic scheme with a specific AMD chipset configuration. NOTE: To determine if your computer supports switchable graphics or dual graphics, refer switch between different graphic configurations as follows: ● Fixed scheme (manual or triggered by AC/DC power transitions)-Allows you to switch
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    http://www.microsoft.com/directx. NOTE: Dual graphics systems only support automatic selection based on power requirements, and automatically assign Performance or Power Saving mode for individual applications. However, you can manually modify the settings for a particular application. To enable or
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    cards are often used with digital media-equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, refer to Front on page 9. Inserting a digital card CAUTION: To reduce the risk of damage to the digital card connectors, use
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    such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. These instructions may be provided with
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    with the device. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Remove the device. Using a USB device 55
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    Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a
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    a drive into a drive bay. ● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write process is sensitive to vibration. ● When the battery is the only source of power, be sure that the battery is sufficiently charged before writing to media. ●
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    you do not need access to your computer. HP recommends defragmenting your hard drive at least once a a monthly schedule, but you can defragment your computer manually at any time. To run Disk Defragmenter: 1. Refer to Help and Support for more information. For instructions. 58 Chapter 9 Drives
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    closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive covered by HP 3D DriveGuard. For more information, refer to the HP 3D DriveGuard software Help. Identifying HP 3D DriveGuard status The drive light on the
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    as described in the following Note. NOTE: If the computer is running on battery power and reaches a critical battery level, HP 3D DriveGuard allows the computer to initiate Hibernation. Before you move the computer, HP recommends that you either shut it down or initiate Sleep or Hibernation. Using
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    (refer to Inserting or removing the battery on page 39). 6. Loosen the screw (1) on the memory module compartment cover. 7. Slide the memory module compartment cover backwards (2), and then remove the cover (3). 8. Loosen the screw (1) on the hard drive service door. Adding or replacing a hard drive
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    9. Remove the hard drive service door (2). 10. Remove the 3 screws securing the hard drive (1) , and then pull the hard drive tab (2) to lift the hard drive out of the hard drive bay. 11. Disconnect the hard drive cable (3), and remove the hard drive. 62 Chapter 9 Drives
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    insert the hard drive into the hard drive bay (2). 2. Tighten the 3 hard drive screws to secure the drive (3). 3. Align the tabs (1) on the hard drive service door with the notches on the computer. 4. Close the hard drive
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    the screw (3) on the hard drive service door. 6. Align the tabs (1) on the memory module compartment cover with the notches on the computer. 7. Slide the cover forward(2). 8. Tighten the screw (3) on the memory module compartment cover. 9. Replace the battery. 10. Reconnect external power and
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    Using optical drives Optical drives include the following: ● CD ● DVD ● Blu-ray (BD) Identifying the installed optical drive ▲ Select Start > Computer. A list of all drives installed in your computer, including your optical drive, is displayed. Inserting an optical disc 1. Turn on the computer. 2.
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    Removing an optical disc There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens normally 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the
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    When the disc tray fails to open normally 1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive. 2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops. 3. Remove the disc (3) from the tray by gently
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    Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applications, by sharing an optical drive connected to another computer in your network. Sharing drives is a feature of the Windows operating system that allows a
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    slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged
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    5. Slide the cover backwards (2), and then remove the cover (3). 6. If you are replacing a memory module, remove the existing memory module: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. 70 Chapter 10 Memory modules
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    b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal,
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    c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the module. 8. Align the tabs (1) on the memory module compartment
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    11. Replace the battery. 12. Reconnect external power and external devices. 13. Turn on the computer. Adding or replacing memory modules 73
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    essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows® operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of
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    Control Panel, HP Security Assistant allows HP and Windows updates ● Set up the HP Security Assistant, select Start > All Programs > Security and Protection > HP be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled send your computer for service, back up your files
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    for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. 2. Use the arrow keys and follow the on-screen instructions. When the Startup Menu is displayed, press f10. 3. Use the arrow keys to select Security, and then follow the on-screen
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    For instructions, see the fingerprint reader software Help. After you register your computer, you can set up a single sign-on service that allows register one or more fingerprints: 1. Select Start > Security and Protection > HP SimplePass. 2. Have you found your fingerprint sensor?-Click Yes. 3. Are
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    and in most cases, repair any damage they have caused. For more information about computer viruses, type viruses in the Search box in Help and Support. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your
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    link in Help and Support. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless
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    Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see "Backup and recovery." Using an optional
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    if ever needed. This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ● Performing a system restore (from the partition, recovery discs, or a recovery flash drive) ● Backing up your information
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    Software not provided with this computer must be reinstalled manually. Creating restore media HP recommends that you create either a set of recovery > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. Follow the on-screen instructions. 82 Chapter 12 Backup and recovery
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 93
    ● You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Performing a system recovery 83
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 94
    the computer. NOTE: If the computer does not automatically restart in the HP Recovery Manager, the computer boot order needs to be changed. 3. Press f9 the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 95
    : To copy only the active window, press alt+prt sc. To copy the entire screen, press prt sc. 3. Open a word-processing document, and then select Edit > Paste. The screen image is added to the document. 4. Save and print the document. Backing up and recovering your information 85
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 96
    System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows® includes the Support for more information. Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 97
    Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Click Create, and then follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 98
    , or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 99
    ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter. ● To scroll up and down, use the the main Setup Utility (BIOS) screen, press esc, and then follow the on-screen instructions. 2. Press f10 to enter Setup Utility (BIOS). To exit Setup Utility (BIOS)
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 100
    (BIOS). 3. Use the arrow keys to select Exit > Load Setup Defaults. Press enter. 4. Follow the on-screen instructions. 5. To save your changes and exit, press f10, and then follow the on-screen instructions. - or - Use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 101
    the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 102
    battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions 1. Select Start > Help and Support > Maintain. 2. Click Refresh. 3. Follow the on-screen instructions to identify your computer and access
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 103
    up test and checks for intermittent problems that the start-up test does Battery test-This test analyzes the condition of the battery. If the battery fails the test, contact customer support to report the issue and purchase a replacement battery instructions. NOTE: If you need to stop
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 104
    Troubleshooting and support Troubleshooting with the computer or one approved by HP for this computer. ● If the computer is running on battery power or is plugged into an external the screen is blank, but the computer is on and the power light is on, the computer may not be set to display the image
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 105
    battery instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated. Troubleshooting
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 106
    the DSL or cable modem, and that the lights are on. ● Disconnect and then reconnect all Support. NOTE: For information on activating mobile broadband service (select models only), refer to the mobile network operator information included with your computer. 96 Appendix A Troubleshooting and support
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 107
    tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray, and then place the disc in a protective case. Troubleshooting 97
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 108
    any required drivers ● Click Properties to verify that the device is working properly ◦ The Properties window provides details about the device to help you troubleshoot issues ◦ Click the Driver tab to update, disable, or uninstall drivers for this device 98 Appendix A Troubleshooting and support
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 109
    computer desktop, and selecting Screen resolution. 2. Selecting Advanced Settings > Monitor tab. 3. Selecting High Color (16 bit), if this setting is not already selected. 4. Clicking OK. Troubleshooting 99
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 110
    : ● Chat online with an HP technician. NOTE: When technical support chat is not available in a particular language, it is available in English. ● E-mail customer support. ● Find customer support worldwide telephone numbers. ● Locate an HP service center. 100 Appendix A Troubleshooting and support
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 111
    -free glass cleaner or use an acceptable germicidal disposable wipe. ● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension. WARNING! To reduce the risk of electric shock or damage to internal components, do not
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 112
    external power for more than 2 weeks, remove the battery and store it separately. ● If you are shipping the If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 113
    hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use it before you turn it on. ● If you are traveling internationally, follow these suggestions: ◦ Check the computer-related customs regulations for each country or region
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 114
    D Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available. 104 Appendix
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 115
    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing a electricity or assistance with component removal or installation, contact customer support. 105
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 116
    be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Input power Operating voltage and current Rating 18.5 V dc @ 3.5 A - 65 W 18.5 V dc @ 3.5 A - 65 W, Slim Adapter
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 117
    Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 118
    a wireless connection 19 critical battery level 41, 46 CyberLink PowerDVD 38 D DC plug of external HP power supply 106 digital card inserting 53 removing 54 supported formats 53 Digital Media Slot, identifying 9 Disk Cleanup software 58 Disk Defragmenter software 58 drive light 11, 59 drive media
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 119
    ) 11 K keyboard hotkeys, identifying 32 keys action 8 b8 esc 8 fn 8 media 33 volume 34 Windows applications 8 Windows logo 8 L labels Bluetooth 14 Microsoft Certificate of Authenticity 14 regulatory 14 serial number 14 wireless certification 14 WLAN 14 latch, battery release 13 lights battery/AC 10
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 120
    58 HP 3D DriveGuard 60 HP Connection Manager 20 software updates, installing 79 speakers, identifying 9 storing a battery 48 supported 29 zooming 29 TouchPad light 4, 5 TouchPad on/off button 4 TouchPad zone, identifying 4 traveling with the computer 14, 48, 102 troubleshooting burning discs 100
  • HP Pavilion dm4-3000 | User Guide HP Notebook - Windows 7 - Page 121
    power meter 43 V vents, identifying 11, 13 VGA port, connecting 36 video 36 volume adjusting 34 buttons 34 keys 34 W webcam 36 webcam light, identifying 12 webcam, identifying 12 Windows applications key, identifying 8 Windows logo key, identifying 8 Windows, passwords set in 76 wireless icons 19
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