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The wireless network connection is not working, Appendix

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The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ● Be sure that the wireless light on your computer is on (white). If the wireless light is off, press the f12 action key to turn it on. ● Be sure that the device wireless antennas are free from obstructions. ● Be sure that the DSL or the cable modem and its power cord are properly connected and the lights are on. ● Be sure that the wireless router or access point is properly connected to its power adapter and the DSL or cable modem, and that the lights are on. ● Disconnect and then reconnect all cables, and turn the power off and then back on. NOTE: For more information on wireless technology, refer to the relevant help topics and Web site links in Help and Support. NOTE: For information on activating mobile broadband service (select models only), refer to the mobile network operator information included with your computer. 96 Appendix A Troubleshooting and support

Section	Page
Introduction	11
Important first steps	11
Finding information	12
Getting to know your computer	14
Top	14
TouchPad	14
Lights	15
Buttons and fingerprint reader	16
Keys	18
Front	19
Right side	20
Left side	21
Display	22
Bottom	23
Labels	24
HP QuickWeb	25
Getting started	25
Starting HP QuickWeb	26
Networking	27
Using an Internet service provider	28
Creating a wireless connection	29
Identifying wireless and network status icons	29
Turning wireless devices on or off	30
Using HP Connection Manager (select models only)	30
Using operating system controls	30
Using a WLAN	30
Connecting to an existing WLAN	31
Setting up a new WLAN network	31
Configuring a wireless router	32
Protecting your WLAN	32
Roaming to another network	33
Using Bluetooth wireless devices	33
Bluetooth and Internet Connection Sharing (ICS)	33
Connecting to a wired network	34
Connecting to a local area network (LAN)	34
Pointing devices and keyboard	35
Using pointing devices	35
Setting pointing device preferences	35
Using the TouchPad	35
Turning the TouchPad off or on	36
Navigating	37
Selecting	37
Using TouchPad gestures	38
Scrolling	39
Pinching/Zooming	39
Using the keyboard	40
Using the action keys	40
Using the hotkeys	42
Multimedia and other features	43
Using the media activity controls	43
Audio	43
Adjusting the volume	44
Checking audio functions on the computer	44
Intel Wireless Display	45
Using Beats Audio (select models only)	45
Webcam	46
Video	46
VGA	46
HDMI	47
Configuring audio for HDMI	47
Using CyberLink PowerDVD (select models only)	48
Power management	49
Inserting or removing the battery	49
Inserting the battery	49
Removing the battery	50
Shutting down the computer	51
Setting power options	51
Using power-saving states	51
Initiating and exiting Sleep	52
Initiating and exiting Hibernation	52
Using the power meter	53
Using power plans	53
Viewing the current power plan	53
Selecting a different power plan	53
Customizing power plans	53
Setting password protection on wakeup	54
Using HP Power Manager (select models only)	54
Using battery power	55
Finding battery information	55
Using Battery Check	55
Displaying the remaining battery charge	56
Maximizing battery discharge time	56
Managing low battery levels	56
Identifying low battery levels	56
Resolving a low battery level	57
Resolving a low battery level when external power is available	57
Resolving a low battery level when a charged battery is available	57
Resolving a low battery level when no power source is available	57
Resolving a low battery level when the computer cannot exit Hibernation	57
Conserving battery power	58
Storing a battery	58
Disposing of a used battery	58
Replacing the battery	58
Using external AC power	59
Testing an AC adapter	60
Switchable graphics/dual graphics (select models only)	61
Using switchable graphics (select models only)	61
Using dual graphics (select models only)	62
Refreshing your software content (select models only)	62
External cards and devices	63
Using Digital Media Slot cards (select models only)	63
Inserting a digital card	63
Removing a digital card	64
Using a USB device	64
Connecting a USB device	65
Removing a USB device	65
Using optional external devices	66
Using optional external drives	66
Drives	67
Handling drives	67
Using hard drives	68
Improving hard drive performance	68
Using Disk Defragmenter	68
Using Disk Cleanup	68
Using HP 3D DriveGuard (select models only)	69
Identifying HP 3D DriveGuard status	69
Managing power with a parked hard drive	70
Using HP 3D DriveGuard software	70
Adding or replacing a hard drive	71
Removing the hard drive	71
Installing a hard drive	73
Using optical drives	75
Identifying the installed optical drive	75
Inserting an optical disc	75
Removing an optical disc	76
When the disc tray opens normally	76
When the disc tray fails to open normally	77
Sharing optical drives	78
Memory modules	79
Adding or replacing memory modules	79
Securing your computer and information	84
Locating your security software (select models only)	85
Using passwords	85
Setting Windows passwords	86
Setting passwords in Setup Utility (BIOS)	86
Using the fingerprint reader	87
Registering fingerprints	87
Using your registered fingerprint to log on to Windows	87
Using Internet security software	88
Using antivirus software	88
Using firewall software	88
Installing software updates	89
Installing Windows security updates	89
Installing HP and third-party software updates	89
Securing your wireless network	89
Backing up your software applications and information	90
Using an optional security cable lock	90
Backup and recovery	91
Restoring the system	92
Creating restore media	92
Performing a system recovery	93
Using the dedicated recovery partition	93
Restoring using the restore media	94
Changing the computer boot order	94
Backing up and recovering your information	95
Using Windows Backup and Restore	96
Using Windows system restore points	96
When to create restore points	96
Create a system restore point	97
Restore to a previous date and time	97
Setup Utility (BIOS) and System Diagnostics	98
Using Setup Utility (BIOS)	98
Starting Setup Utility (BIOS)	98
Changing the language of Setup Utility (BIOS)	98
Navigating and selecting in Setup Utility (BIOS)	99
Displaying system information	99
Restoring factory settings in Setup Utility (BIOS)	100
Exiting Setup Utility (BIOS)	100
Updating the BIOS	101
Determining the BIOS version	101
Downloading a BIOS update	102
Using System Diagnostics	103
Troubleshooting and support	104
Troubleshooting	104
The computer is unable to start up	104
The computer screen is blank	104
Software is functioning abnormally	104
The computer is on but not responding	105
The computer is unusually warm	105
An external device is not working	105
The wireless network connection is not working	106
The optical disc tray does not open for removal of a disc	107
The computer does not detect the disc drive	108
A disc does not play	109
The process of burning a disc does not begin, or it stops before completion	110
Contacting customer support	110
Cleaning your computer	111
Cleaning the display	111
Cleaning the sides and cover	111
Cleaning the TouchPad and keyboard	111
Traveling with the computer	112
Updating programs and drivers	114
Electrostatic Discharge	115
Specifications	116
Input power	116
DC plug of external HP power supply	116
Operating environment	117

Match case Limit results 1 per page

The wireless network connection is not working

If a wireless network connection is not working as expected, follow these suggestions:

●

Be sure that the wireless light on your computer is on (white). If the wireless light is off, press the

f12

action key to turn it on.

●

Be sure that the device wireless antennas are free from obstructions.

●

Be sure that the DSL or the cable modem and its power cord are properly connected and the

lights are on.

●

Be sure that the wireless router or access point is properly connected to its power adapter and

the DSL or cable modem, and that the lights are on.

●

Disconnect and then reconnect all cables, and turn the power off and then back on.

NOTE:

For more information on wireless technology, refer to the relevant help topics and Web site

links in Help and Support.

NOTE:

For information on activating mobile broadband service (select models only), refer to the

mobile network operator information included with your computer.

Appendix A

Troubleshooting and support