13
Software Update and Recovery
Software updates
................................................................................................................................
141
HP Software Update
..........................................................................................................
141
Software updates and the HP Web site
.............................................................................
142
Accessing computer information
.......................................................................
142
Downloading a BIOS update
.............................................................................
143
Installing a BIOS update
...................................................................................
144
Downloading and installing other software
.......................................................
145
System recovery
.................................................................................................................................
146
Safeguarding your information
...........................................................................................
146
Using System Restore
.......................................................................................................
146
Creating a restore point
.....................................................................................
146
Restoring to a restore point
...............................................................................
147
Reinstalling applications
....................................................................................................
147
Reinstalling applications from the hard drive
....................................................
147
Reinstalling applications from discs
..................................................................
147
Repairing the operating system
.........................................................................................
148
Reinstalling the operating system
......................................................................................
149
Back up your system
.........................................................................................
149
Reinstall the operating system
..........................................................................
150
Reinstalling device drivers and other software
..................................................................
151
Update reinstalled software
..............................................................................
151
14
Routine Care
Hardware maintenance
......................................................................................................................
153
Battery pack
.......................................................................................................................
154
Disposing of a used battery pack
......................................................................................
154
TouchPad and keyboard
....................................................................................................
155
Display
...............................................................................................................................
155
Drives
.................................................................................................................................
156
Using Disk Defragmenter
..................................................................................
156
Using Disk Cleanup
...........................................................................................
156
Regular tune-ups
................................................................................................................................
157
Traveling and shipping
.......................................................................................................................
158
15
Troubleshooting
Quick checklist
....................................................................................................................................
159
The computer will not start up.
...........................................................................................
159
The computer screen is blank.
...........................................................................................
160
The software is functioning abnormally.
............................................................................
160
The computer is turned on, but is not responding.
............................................................
161
The computer is extremely warm.
.....................................................................................
161
An external device is not working.
.....................................................................................
161
The computer cannot connect to a wireless local area network (WLAN).
........................
162
Customer Care
...................................................................................................................................
163
Preparing to contact Customer Care
.................................................................................
163
Contacting Customer Care by e-mail or telephone
...........................................................
163
Taking the computer to a service partner
..........................................................................
163
viii
ENWW