HP Photosmart 7900 HP Photosmart 7900 series - (English) Basics Guide - Page 54
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chapter 6 error messages The troubleshooting section of the HP Photosmart Printer Help contains more detailed solutions for error messages. For information about viewing the printer help, see view the hp photosmart printer help on page 2. Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. Message PAPER JAM. CLEAR JAM THEN PRESS OK. Problem The paper jammed while printing. Solution 1 Turn off the printer, then unplug it from the power source. 2 Remove the rear access door and remove the jammed paper. See the troubleshooting section in the HP Photosmart Printer Help for more instructions on clearing a paper jam. UNSUPPORTED MEDIA SIZE. JOB WAS CANCELLED. PRESS OK. Your printer does not support the provided paper size. Press the OK button, then load a supported paper size. For more information about supported sizes, see specifications on page 53. PAPER SIZE MISMATCH. LOAD CORRECT PAPER SIZE. The paper size changed in the middle of the print process. Load the correct paper size in the photo tray and press the OK button. For paper-loading instructions, see load paper in the photo tray on page 10. AUTOMATIC PAPER SENSOR FAILED. The automatic paper sensor is obstructed or damaged. Press the OK button and try printing again. If this does not work, go to www.hp.com/ support or contact HP support. ONE OR MORE CARTRIDGES HAVE FAILED. PLEASE REMOVE ALL CARTRIDGES. REINSERT THEM ONE AT A TIME, CLOSING THE MAIN DOOR EACH TIME, TO SEE WHICH CARTRIDGES HAVE FAILED. Print cartridge #57, print cartridge #58, or both are old or damaged. Test both print cartridges to see if one or both of the print cartridges failed. For testing instructions, see the HP Photosmart Printer Help. For information about replacing print cartridges, see install or replace print cartridges on page 13. CARTRIDGE SERVICE STATION IS STUCK. There is an obstruction blocking the path of the cartridge service station. Clear any obstruction and press the OK button to continue. 50 hp photosmart 7900 series