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HP Photosmart C4600 User Guide - Page 51

Setup troubleshooting, Reinstall the HP Photosmart software.

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When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Solve a problem To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Setup troubleshooting This section contains setup troubleshooting information for the product. Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the product, wait one minute, then restart it. 5. Reinstall the HP Photosmart software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. This section contains the following topics: • The product will not turn on • I connected the USB cable, but I am having problems using the product with my computer • After setting up the product, it does not print • When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens • The Minimum System Checks screen appears • I received a message that an Unknown Error has occurred Setup troubleshooting 49

Section	Page
Contents	3
HP Photosmart C4600 series Help	5
Get to know the HP Photosmart	7
Printer parts	7
Control panel features	8
Print	15
Print documents	15
Print photos	16
Print envelopes	23
Print on specialty media	23
Print a Web page	24
Scan	29
Scan to a computer	29
Scan to a memory card	30
Copy	33
Copy text or mixed documents	33
Reprint photos	37
Save photos	39
Work with cartridges	41
Check the estimated ink levels	41
Replace the cartridges	42
Order ink supplies	44
Cartridge warranty information	45
Solve a problem	47
HP support	47
Support process	47
HP support by phone	47
Phone support period	48
Placing a call	48
Support phone numbers	48
After the phone support period	50
Additional warranty options	50
Uninstall and reinstall the software	50
Setup troubleshooting	51
The product will not turn on	52
Print quality troubleshooting	60
Wrong, inaccurate, or bleeding colors	60
Ink is not filling the text or graphics completely	63
The printout has a horizontal band of distortion near the bottom of a borderless print	65
Printouts have horizontal streaks or lines	66
Printouts are faded or have dull colors	68
Printouts seem blurry or fuzzy	70
Printouts are slanted or skewed	72
Ink streaks on the back of the paper	73
The text edges are jagged	73
Print troubleshooting	75
Envelopes print incorrectly	75
The product prints meaningless characters	76
The margins are not printing as expected	76
A blank page came out while printing	78
Memory card troubleshooting	79
The On button is blinking	80
The product does not read the memory card	80
The photos on the memory card do not transfer to my computer	81
Copy troubleshooting	83
Nothing happens when I try to copy	83
Resize to Fit is not working as expected	85
Scan troubleshooting	87
Text is incorrect or missing	88
Errors	89
Product messages	89
Missing HP Photosmart Software	90
File messages	92
Photos not found	92
Supported file types for the product	93
File corrupted	93
General user messages	94
Cannot crop	94
Memory card error	95
Card access error	95
Paper messages	97
Power and connection messages	97
Print cartridge messages	98
Need alignment or alignment failed	98
Print cartridge is missing, incorrectly installed, or not intended for your product	102
Print cartridges missing or not detected	108
Incompatible print cartridges	112
Print cartridge problem	115
Technical information	125
Notice	125
Specifications	125
Environmental product stewardship program	127
Eco-Tips	127
Paper use	127
Plastics	127
Material safety data sheets	127
Recycling program	127
HP inkjet supplies recycling program	128
Power consumption	128
Disposal of waste equipment by users in private households in the European Union	129
Chemical Substances	129
Toxic and hazardous substance table	130
Regulatory notices	130
Regulatory model identification number	130
FCC statement	131
VCCI (Class B) compliance statement for users in Japan	131
Notice to users in Japan about the power cord	131
Notice to users in Korea	132
Noise emission statement for Germany	132
HP Photosmart C4600 series declaration of conformity	133