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HP Photosmart D7500 User Guide - Page 219

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HP warranty and support Chapter 12 Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features: • Fast access to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product 3. Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP support Software programs from other companies might be included with the HP Photosmart. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see "HP Quick Exchange Service (Japan)" on page 218. If you need to contact HP support, do the following before you call: 1. Make sure that: a. The product is plugged in and turned on. b. The specified ink cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2. Reset the product: a. Turn off the product by pressing the On button. b. Unplug the power cord from the back of the product. c. Plug the power cord back into the product. d. Turn on the product by pressing the On button. 3. To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Check the HP Web site for updated information or troubleshooting tips for the product. 4. If you are still experiencing problems and need to speak with an HP support representative, do the following: a. Have the specific name of the product, as it appears on the control panel, available. b. Print a printer status report. c. Be prepared to describe your problem in detail. d. Have your serial number ready. You can view the serial number by looking at the sticker on the rear side of the product. The serial number is the 10-character code in the upper left corner of the sticker. NOTE: The device serial number can also be accessed using the HP Photosmart software. To access the device serial number from the software, on the Windows taskbar, click Start > All Programs > HP > HP Solution Center. On the Help page, click Technical information under Tools. 5. Call HP support. Be near the product when you call. 216 HP warranty and support

Section	Page
Contents	4
HP Photosmart D7500 series Help	10
HP Photosmart overview	12
The HP Photosmart at a glance	12
Control panel features	13
Enter text using the visual keyboard	14
Use the HP Photosmart Software	14
Find more information	16
Finish setting up the HP Photosmart	18
Set your preferences	18
Set your language and country/region	18
Set the default paper tray for PictBridge/DPOF/UPnP printing	19
Enable faster browsing of photos	19
Set the energy save mode	19
Set the paper tray for printing from a Bluetooth device	20
Restore the factory defaults	20
Play a slideshow on the display	21
Adjust the volume	21
Computer connection information	22
Connect to a Bluetooth® device	22
What you need for a Bluetooth connection	23
Connect the HP Photosmart to a computer using a Bluetooth® wireless connection	23
Manage your Bluetooth settings	25
View and print Bluetooth settings	25
Change the device name	26
Set Bluetooth security for the HP Photosmart	27
Reset Bluetooth settings on the HP Photosmart	28
How do I?	30
Load paper	32
Choose papers for printing	32
Recommended papers for printing	32
Papers to avoid	34
Load paper	34
Load full-size paper or small-size photo paper	34
Load postcards, Hagaki, or index cards	38
Load envelopes	40
Load other types of paper	41
Load a CD/DVD	42
Avoid paper jams	46
Print from your computer	48
Print from a software application	48
Make the HP Photosmart the default printer	49
Change the print settings for the current job	49
Set the paper size	49
Set the paper type for printing	50
View the print resolution	50
Change the print speed or quality	51
Change the page orientation	51
Scale the document size	52
Change the saturation, brightness, or color tone	52
Preview your print job	52
Change the default print settings	53
Printing shortcuts	53
Create printing shortcuts	54
Delete printing shortcuts	54
Perform special print jobs	55
Print a borderless image	55
Print a photo on photo paper	56
Print using Maximum dpi	57
Print onto a CD/DVD	58
Print on both sides of the page	59
Print a multiple-page document as a booklet	60
Print multiple pages on a single sheet	62
Print a multiple-page document in reverse order	63
Reverse an image for iron-on transfers	64
Print on transparencies	64
Print a group of addresses on labels or envelopes	65
Print a poster	66
Print a Web page	66
Stop a print job	67
Use the photo features	68
Insert a memory card	68
Print photos	69
Create special projects from your photos	70
Save photos to your computer	71
Edit photos using the control panel	72
Remove red‐eye	72
Rotate a photo	72
Zoom and pan to crop a photo	73
Automatically enhance your photos	74
Print a frame around your photo	74
Adjust the brightness of your photos	74
Apply special color effects to your photos	75
Maintain the HP Photosmart	76
Work with ink cartridges	76
Information on ink cartridges and the printhead	76
Check the estimated ink levels	77
Replace the ink cartridges	78
Remove ink from your skin and clothing	81
Advanced printhead maintenance	81
Clean the printhead	82
Align the printer	83
Print a printer status report	83
Print and evaluate a print quality report	83
Clean the HP Photosmart	88
Turn off the HP Photosmart	88
Shop for ink supplies	90
Troubleshooting	92
View the Readme file	92
Setup troubleshooting	92
The product will not turn on	93
After setting up the product, it does not print	96
Uninstall and reinstall the software	102
Paper jams	103
Information on paper	104
Print quality troubleshooting	105
Wrong, inaccurate, or bleeding colors	105
Ink is not filling the text or graphics completely	108
The printout has a horizontal band of distortion near the bottom of a borderless print	111
Printouts have horizontal streaks or lines	112
Printouts are faded or have dull colors	114
Printouts seem blurry or fuzzy	115
Printouts are slanted or skewed	117
Ink streaks on the back of the paper	118
Paper is not picked up from the input tray	119
The text edges are jagged	120
The product prints slowly	122
Print troubleshooting	123
Envelopes print incorrectly	123
The product is not responding	124
The product prints meaningless characters	127
Nothing happens when I try to print	128
The margins are not printing as expected	131
Text or graphics are cut off at the edge of the page	132
A blank page came out while printing	134
Memory card troubleshooting	134
The Attention light blinks when I insert my memory card or storage device	135
The product does not read the memory card	136
The photos on the memory card do not transfer to my computer	137
Photos in a connected digital camera with PictBridge do not print	139
CD/DVD print troubleshooting	139
The product does not detect the CD/DVD holder	140
The product does not detect a CD/DVD on the holder	141
The product is printing on a non-printable area of my disc	142
The ink on the CD/DVD is not drying	143
Errors	144
Product messages	144
Carriage blocked	145
Product stall error	146
Mechanism error	147
Photo tray problem	148
Insert CD/DVD holder	150
Unable to print	152
Missing HP Photosmart Software	157
File messages	159
Photos not found	160
File corrupted	160
General user messages	161
Memory card error	161
Card access error	162
Paper messages	165
Out of paper	166
Power and connection messages	170
Communication test failed	171
Two-way communication lost	172
Ink cartridge and printhead messages	173
Alignment failed	174
Calibration error	174
Carriage stall	175
Incompatible ink cartridges	179
Ink cartridge problem	181
Check ink cartridges	187
Install printhead and then cartridges	190
Printhead appears to be missing or damaged	194
Printhead problem	199
Sensor issue	204
Ink cartridge is missing, incorrectly installed, or not intended for your product	208
Sensor failure	213
HP warranty and support	218
Warranty	218
Ink cartridge warranty information	218
Support process	219
Before you call HP support	219
HP support by phone	220
Phone support period	220
Placing a call	220
After the phone support period	220
Additional warranty options	220
HP Quick Exchange Service (Japan)	221
HP Korea customer support	221
Prepare the product for shipment	222
Secure the ink system	222
Remove the control panel faceplate	222
Pack the HP Photosmart	223
Technical information	224
Specifications	224
Environmental product stewardship program	225
Paper use	225
Plastics	225
Material safety data sheets	225
Recycling program	226
HP inkjet supplies recycling program	226
Energy Star® notice	226
Attention California users	226
Battery disposal in the Netherlands	226
Battery disposal in Taiwan	226
EU battery directive	227
Disposal of waste equipment by users in private households in the European Union	228
Regulatory notices	229
Regulatory model identification number	229
FCC statement	230
Notice to users in Korea	230
VCCI (Class B) compliance statement for users in Japan	230
Notice to users in Japan about the power cord	231
Noise emission statement for Germany	231
Toxic and hazardous substance table	231
Declaration of conformity (European Economic Area)	231
HP Photosmart D7500 series declaration of conformity	232

Match case Limit results 1 per page

Support process

If you have a problem, follow these steps:

Check the documentation that came with the product.

Visit the HP online support Web site at

www.hp.com/support

. HP online support is available to

all HP customers. It is the fastest source for up-to-date product information and expert

assistance and includes the following features:

•

Fast access to qualified online support specialists

•

Software and driver updates for the product

•

Valuable product and troubleshooting information for common problems

•

Proactive product updates, support alerts, and HP newsgrams that are available when you

Call HP support. Support options and availability vary by product, country/region, and language.

Before you call HP support

Software programs from other companies might be included with the HP Photosmart. If you

experience problems with any of those programs, you will receive the best technical assistance by

calling the experts at that company.

NOTE:

This information does not apply to customers in Japan. For information on service

options in Japan, see

“

HP Quick Exchange Service (Japan)” on page 218

If you need to contact HP support, do the following before you call:

Make sure that:

The product is plugged in and turned on.

The specified ink cartridges are installed correctly.

The recommended paper is properly loaded in the input tray.

Reset the product:

Turn off the product by pressing the On button.

Unplug the power cord from the back of the product.

Plug the power cord back into the product.

Turn on the product by pressing the On button.

To find support and warranty information, go to the HP Web site at

www.hp.com/support

. If

prompted, choose your country/region, and then click

Contact HP

for information on calling for

technical support.

Check the HP Web site for updated information or troubleshooting tips for the product.

If you are still experiencing problems and need to speak with an HP support representative, do

the following:

Have the specific name of the product, as it appears on the control panel, available.

Print a printer status report.

Be prepared to describe your problem in detail.

Have your serial number ready.

You can view the serial number by looking at the sticker on the rear side of the product. The

serial number is the 10-character code in the upper left corner of the sticker.

NOTE:

The device serial number can also be accessed using the HP Photosmart software.

To access the device serial number from the software, on the Windows taskbar, click

Start

All Programs

HP Solution Center

. On the

Help

page, click

Technical

information

under

Tools

Call HP support. Be near the product when you call.

Chapter 12

216

HP warranty and support