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HP Photosmart R817 HP Photosmart R817/R818 Digital Camera with HP Instant Shar - Page 125

Troubleshooting and Support

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7 Troubleshooting and Support This chapter contains information on the following topics: • Resetting the camera (see page 126) • Formatting a memory card using a computer (see page 127) • HP Image Zone software, including system requirements and HP Image Zone Express (see page 127) • Using the camera without installing the HP Image Zone software (see page 130) • Possible problems, causes, and solutions (see page 134) • Error messages on the camera (see page 148) • Error messages on the computer (see page 160) • Getting assistance from HP, including web and phone support (see page 162) NOTE: For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the HP Image Zone software, see the HP Customer Support website: www.hp.com/support. Troubleshooting and Support 125

Section	Page
Contents	5
Getting Started	11
Setup	13
1. Install the Camera Dock Insert (Optional)	13
2. Attach the Wrist Strap	13
3. Install the Battery	14
4. Charge the Battery	15
5. Turn on the Camera	16
6. Choose the Language	16
7. Set the Region	16
8. Set the Date and Time	17
9. Install and Format a Memory Card	18
10. Install the Software	19
Windows®	19
Macintosh	20
User’s Manual on the CD	20
Interactive User’s Guide on the CD	21
Camera Parts	22
Back of the Camera	22
Front and Bottom of the Camera	25
Top of the Camera	26
Camera Cradle	27
Camera States	28
Camera Menus	28
Viewing the On-Camera Demo	30
Taking Pictures and Recording Video Clips	31
Using Live View	31
Taking Still Pictures	33
Recording Audio with Still Pictures	34
Orientation Sensor	34
Recording Video Clips	35
Auto Focus	37
Focusing on the Subject	37
Optimizing Focus	38
For the Normal Focus Range	38
For Macro and Super Macro Focus Ranges	39
Using Focus Lock	40
Optimizing Exposure	40
Other Recommendations	41
Using the Focus Range Settings	42
Using Manual Focus	43
Using Zoom	44
Optical Zoom	45
Digital Zoom	45
Zoom and Focus	46
Setting the Flash	47
Using the Shooting Modes	49
Noise Reduction for Long Exposures	52
Using Panorama Mode	52
Taking a Panoramic Sequence of Pictures	53
Using the Manual Shooting Mode	55
Using My Mode	56
Selecting and Saving Preferred Settings in My Mode	56
Using the My Mode Saved Settings Sub-Menu	57
Using the Self-Timer Settings	59
Using the Burst Setting	61
Using the Capture Menu	62
EV Compensation	63
Adaptive Lighting	64
Bracketing	66
Image Quality	68
Video Quality	70
White Balance	72
Manual White Balance	73
Auto Focus Area	74
AE Metering	75
ISO Speed	76
Color	77
Saturation	78
Sharpness	79
Contrast	80
Date & Time Imprint	81
Help for the Menu Options	82
Reviewing Images and Video Clips	83
Using Playback	83
Playback and Audio Clips	85
Total Images Summary Screen	85
Saving Frames from Video Clips	86
Viewing Thumbnails	86
Magnifying Images	87
Using the Playback Menu	88
Delete	90
Remove Red Eyes	91
Image Advice	92
Image Info	92
Stitch Panorama	94
Rotate	95
Record Audio	96
Transferring and Printing Images	97
Transferring Images to a Computer	97
Printing Images Directly from the Camera	99
Printing Panoramas	102
Using HP Instant Share	103
Using the HP Instant Share Menu	104
Setting Up Online Destinations in the Camera	106
Sending Individual Images to Destinations	108
Sending All Images to Destinations	110
Using the Setup Menu	113
Display Brightness	114
Camera Sounds	115
Focus Assist Light	116
Instant Review	117
Digital Zoom	118
Date & Time	119
USB Configuration	120
TV Configuration	121
Language	122
Move Images to Card	123
Reset Settings	124
Troubleshooting and Support	125
Resetting the Camera	126
Formatting a Memory Card Using a Computer (Windows)	127
HP Image Zone Software	127
Macintosh System Requirements	128
Windows System Requirements	128
HP Image Zone Express	129
Using Your Camera without Installing the HP Image Zone Software	130
Transferring Images to a Computer without HP Image Zone Software	130
Connecting Your Camera as a Digital Camera	131
Connecting Your Camera as a Disk Drive	131
Transferring Images Using Other Devices	132
Problems and Solutions	134
Error Messages on the Camera	148
Error Messages on the Computer	160
Getting Assistance	162
HP Accessibility Website	162
HP Photosmart Website	162
Support Process	162
Phone Support	163
Phone Support Worldwide	165
Managing Batteries	167
Top Points About Batteries	167
Extending Battery Life	168
Safety Precautions for Using Batteries	169
Power Indicators	170
Battery Performance	171
Number of Shots per Battery	172
Recharging the Lithium Ion Battery	173
Safety Precautions for Recharging Lithium Ion Batteries	174
Purchasing Camera Accessories	175
Caring for Your Camera	179
Basic Camera Care	179
Cleaning the Camera	180
Cleaning the Camera Lens	181
Cleaning the Camera Body and Image Display	181
Specifications	183
Memory Capacity	189
Image Quality	190
Video Quality	190