HP Photosmart R817 HP Photosmart R817/R818 Digital Camera with HP Instant Shar - Page 146

Problem Possible cause Solution The camera gets warm (or even hot) to the touch. You are using the HP AC power adapter, or you have been using the camera for15 minutes or longer. This is normal. However, if anything seems out of the ordinary, turn off the camera, remove it from the cradle or dock, and allow the camera to cool. Then examine the camera and the battery for signs of possible damage. My camera stalls when establishing a connection to the computer. The USB cable is not inserted far enough into the camera or computer. Ensure that the USB cable is properly connected to the camera and computer through the cradle or dock. If that does not fix the problem, try connecting the USB cable to another USB port on the computer. The camera • Turn the camera off, then on has a firmware again. If that does not fix the problem. problem, reset the camera (see page 126). • If the problem persists, contact HP Support (see page 162). I cannot The HP Image transfer Zone software images from is not installed the camera to on the my computer. computer. Either install the HP Image Zone software (see page 19), or see Using Your Camera without Installing the HP Image Zone Software on page 130. The computer is unable to understand the Picture Transfer Protocol (PTP) standard. Set your camera to act as a Disk Drive (see page 134). 146 HP Photosmart R817/R818 User's Manual