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HP ProLiant DL380p HP ProLiant DL380p Gen8 Server User Guide - Page 102

Troubleshooting, Troubleshooting resources

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Troubleshooting Troubleshooting resources The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: • English (http://www.hp.com/support/ProLiant_TSG_v1_en) • French (http://www.hp.com/support/ProLiant_TSG_v1_fr) • Spanish (http://www.hp.com/support/ProLiant_TSG_v1_sp) • German (http://www.hp.com/support/ProLiant_TSG_v1_gr) • Japanese (http://www.hp.com/support/ProLiant_TSG_v1_jp) • Simplified Chinese (http://www.hp.com/support/ProLiant_TSG_v1_sc) The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: • English (http://www.hp.com/support/ProLiant_EMG_v1_en) • French (http://www.hp.com/support/ProLiant_EMG_v1_fr) • Spanish (http://www.hp.com/support/ProLiant_EMG_v1_sp) • German (http://www.hp.com/support/ProLiant_EMG_v1_gr) • Japanese (http://www.hp.com/support/ProLiant_EMG_v1_jp) • Simplified Chinese (http://www.hp.com/support/ProLiant_EMG_v1_sc) Troubleshooting 102

Section	Page
HP ProLiant DL380p Gen8 Server User Guide	1
Abstract	1
Notice	2
Contents	3
Component identification	7
Front panel components	7
Front panel LEDs and buttons	8
Access the Systems Insight Display	9
Systems Insight Display LEDs	10
Systems Insight Display LED combinations	11
Rear panel components	12
Rear panel LEDs and buttons	12
Non-hot-plug PCI riser board slot definitions	13
System board components	14
System maintenance switch	15
NMI functionality	16
DIMM slot locations	16
SAS and SATA device numbers	17
Drive LED definitions	17
PCI riser cage LED	18
FBWC module LEDs (P222, P420, P421)	19
Hot-plug fans	19
Operations	21
Power up the server	21
Power down the server	21
Extend the server from the rack	21
Remove the access panel	22
Install the access panel	23
Access the product rear panel	23
Opening the cable management arm	23
Remove the hot-plug fan cage	24
Remove the hot-plug fan	25
Remove the full-length expansion board	26
Remove the PCI riser cage	27
Install the PCI riser cage	28
Secure the full-length expansion board retainer	29
Remove the air baffle	30
Setup	32
Optional installation services	32
Rack planning resources	32
Optimum environment	32
Space and airflow requirements	33
Temperature requirements	33
Power requirements	34
Electrical grounding requirements	34
Connecting a DC power cable to a DC power source	34
Rack warnings	35
Identifying the contents of the server shipping carton	36
Installing hardware options	36
Installing the server into the rack	36
Installing the operating system	38
Powering on and selecting boot options	38
Registering the server	39
Hardware options installation	40
Introduction	40
Processor and fan option	40
Memory options	47
HP SmartMemory	48
Memory subsystem architecture	48
Single-, dual-, and quad-rank DIMMs	48
DIMM identification	49
Memory configurations	50
Advanced ECC memory configuration	50
Online Spare memory configuration	51
Lockstep memory configuration	51
General DIMM slot population guidelines	51
Advanced ECC population guidelines	51
Online spare population	52
Lockstep Memory population guidelines	52
Population order	52
Installing a DIMM	52
Hot-plug hard drive options	53
Installing a hot-plug SAS or SATA hard drive	53
Removing a hot-plug SAS or SATA hard drive	54
Controller options	55
Installing the flash-backed write cache module	56
Installing the flash-backed write cache capacitor pack	57
Optical drive option	59
Redundant hot-plug power supply option	61
FlexLOM option	62
Expansion board options	64
Removing the expansion slot blanks	64
Installing a half-length expansion board	65
Installing a full-length expansion board	66
Secondary PCI riser cage option	67
Hard drive cage option	69
2U rack bezel option	78
HP Trusted Platform Module option	79
Installing the Trusted Platform Module board	80
Retaining the recovery key/password	81
Enabling the Trusted Platform Module	81
Cabling	83
SAS hard drive cabling	83
Optical drive cabling	84
FBWC cabling	85
Chipset SATA cable option	86
150W PCIe power cable option	89
Software and configuration utilities	90
Server mode	90
Server QuickSpecs	90
HP iLO Management Engine	90
HP iLO	90
Active Health System	91
Integrated Management Log	92
Intelligent Provisioning	92
HP Insight Diagnostics	93
HP Insight Diagnostics survey functionality	93
Erase Utility	93
Scripting Toolkit	94
HP Service Pack for ProLiant	94
HP Smart Update Manager	94
HP ROM-Based Setup Utility	95
Using RBSU	95
Auto-configuration process	95
Boot options	96
Configuring AMP modes	96
Re-entering the server serial number and product ID	96
Utilities and features	97
Array Configuration Utility	97
Option ROM Configuration for Arrays	98
ROMPaq utility	98
Automatic Server Recovery	99
USB support	99
Redundant ROM support	99
Safety and security benefits	99
Keeping the system current	100
Drivers	100
Software and firmware	100
Version control	100
HP Operating Systems and Virtualization Software Support for ProLiant Servers	101
HP Technology Service Portfolio	101
Change control and proactive notification	101
Troubleshooting	102
Troubleshooting resources	102
Battery replacement	103
Regulatory compliance notices	104
Regulatory compliance identification numbers	104
Federal Communications Commission notice	104
FCC rating label	104
FCC Notice, Class A Equipment	104
FCC Notice, Class B Equipment	104
Declaration of conformity for products marked with the FCC logo, United States only	105
Modifications	105
Cables	105
Canadian notice (Avis Canadien)	105
European Union regulatory notice	106
Disposal of waste equipment by users in private households in the European Union	106
Japanese notice	107
BSMI notice	107
Korean notice	107
Chinese notice	108
Laser compliance	108
Battery replacement notice	108
Taiwan battery recycling notice	109
Power cord statement for Japan	109
Electrostatic discharge	110
Preventing electrostatic discharge	110
Grounding methods to prevent electrostatic discharge	110
Specifications	111
Environmental specifications	111
Mechanical specifications	111
Power supply specifications	111
HP 460 W CS HE Power Supply (92%) specifications	112
HP 460 W CS Platinum Power Supply (94%) specifications	112
HP 750 W CS HE Power Supply (92%) specifications	112
HP 750 W CS Platinum Power Supply (94%) specifications	113
HP 750 W 48V CS Power Supply specifications	113
HP 1200 W CS HE Power Supply (90%) specifications	114
Technical support	115
Before you contact HP	115
HP contact information	115
Customer Self Repair	115
Acronyms and abbreviations	123