HP Professional ap550 Compaq Professional Workstation AP550 Maintenance & - Page 110

DVD-ROM and CD-ROM Drive IDE Problems, Table 4-8

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4-16 Compaq Professional Workstation AP550 Maintenance and Service Guide DVD-ROM and CD-ROM Drive (IDE) Problems Table 4-8 DVD-ROM and CD-ROM Drive (IDE) Problems Problem Cannot read compact disc. System will not boot from CD-ROM drive. Cannot eject compact disc. CD-ROM device is not detected; driver is not loaded. Possible Solution CD is not properly seated in the drive. Eject the CD, correctly seat it in the drive, then reload. CD has been loaded upside down. Eject the CD, turn It over, then reload. The CD-ROM boot is not enabled through the Computer Setup utility. Run the Computer Setup utility and set the drive priorities. Be sure that drive cabling and jumpers are set correctly. CD is not properly seated in the drive. Turn off the workstation, insert a thin metal rod into the emergency eject hole, and push firmly (a straightened paper clip can be used). Slowly pull the tray out from the drive until the tray is fully extended, then remove the CD. CD-ROM drive is not connected properly. Open the workstation. Verify that the drive cable is connected properly.

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4-16
Compaq Professional Workstation AP550 Maintenance and Service Guide
DVD-ROM and CD-ROM Drive (IDE) Problems
Table 4-8
DVD-ROM and CD-ROM Drive (IDE) Problems
Problem
Possible Solution
Cannot read compact disc.
CD is not properly seated in the drive. Eject the CD,
correctly seat it in the drive, then reload.
CD has been loaded upside down. Eject the CD, turn
It over, then reload.
System will not boot from CD-ROM drive.
The CD-ROM boot is not enabled through the
Computer Setup utility. Run the Computer Setup
utility and set the drive priorities.
Be sure that drive cabling and jumpers are set
correctly.
Cannot eject compact disc.
CD is not properly seated in the drive. Turn off the
workstation, insert a thin metal rod into the
emergency eject hole, and push firmly (a
straightened paper clip can be used). Slowly pull the
tray out from the drive until the tray is fully extended,
then remove the CD.
CD-ROM device is not detected; driver is not loaded.
CD-ROM drive is not connected properly. Open the
workstation. Verify that the drive cable is connected
properly.